ServiceNow LLM Trainer

Company Description

As a trusted Oracle Partner, MillionLogics stands as a global powerhouse in IT solutions, merging innovation, expertise, and strategic vision. With offices in London, UK, and a development hub in Hyderabad, India, MillionLogics bridges sharp business foresight with world-class technical talent. Our mission is to transform enterprises through smart, scalable IT solutions, including Data & AI services, Cloud solutions, and IT consulting. We empower organisations to evolve and lead, delivering tailored, results-driven technology solutions backed by our team of 40+ professionals.

Role Overview :

We are seeking a ServiceNow Product Owner with deep functional expertise in relevant products - a few of them being Customer Service Management (CSM), IT Service Management (ITSM), or HR Service Delivery (HRSD) to help design realistic, scenario-driven tasks for AI model training. This role is not about platform configuration or app development, but about translating real business workflows and decision logic into structured, data-driven tasks that improve AI reasoning and understanding of enterprise processes.

The ideal candidate combines domain expertise in ServiceNow modules with strong analytical, prompt-engineering, and data structuring skills, helping shape how AI systems learn to reason across ServiceNow-like workflows.

Key Responsibilities

• Define key decision frameworks for Reinforcement Learning initiatives aimed at improving ServiceNow’s models, including taxonomy design, realistic scenario creation, and evaluation criteria.
• Create scenario-driven tasks that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response).
• Write clear, natural instructions aligned with ServiceNow business processes.
• Represent tasks in JSON format, ensuring clarity and consistency.
• Use SQL queries to analyse and check data for accuracy.
• Contribute to AI model training by designing tasks that challenge reasoning and produce predictable outcomes.
• Apply prompt engineering to structure instructions that guide task execution.
• Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD).
• Document scenario patterns, examples, and best practices for other trainers.

Required Skills & Experience

• 4–6 years of experience with ServiceNow.
• 2 years specifically in CSM, ITSM, and HRSD modules.
• Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow.
• Proficiency in JSON authoring and working with structured data.
• Solid understanding of SQL for data analysis and task validation.
• Ability to design realistic enterprise scenarios that map to ServiceNow processes.
• Experience in AI model training workflows, contributing to the creation of structured training data.
• Strong prompt engineering skills for crafting effective instructions.
• Analytical thinking, attention to detail, and logical structuring.
• Strong communication skills + customer-facing experience is a BONUS

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist-ITSM (CIS-ITSM).
• Any One - ServiceNow Certified Implementation Specialist (CSM or HRSD).
• Exposure to AI/ML workflows or training data preparation.
• Familiarity with Agile methodologies.
• Good knowledge of prompt engineering.

Offer Details:

• Contractor position (no medical/paid leave)
• Full-time dedication (40 hours/week)
• REQUIRED: 3-hour overlap with CST (Central Standard Time)

Hiring Process:

• Coding challenge-based Interview on Flocareer /Risebird/Barriaser 

Number of Openings: 12

2327 ServiceNow