serviceNow ITSM

About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Job Title: serviceNow ITSM

Location: PAN INDIA

Work Mode: Hybrid Mode

Experience: 6+years (5 years Relevant)

Job Type: Contract to hire (C2H)

Notice Period: - Immediate joiners.

Job description

LTIMindtree is seeking a highly experienced ServiceNow Sr Developer to lead the design architecture implementation and integration of solutions on ServiceNow CSDM CMDB and ITOM product suites The responsibilities include implementing configuring and managing ServiceNows ITOM suite of products including Discovery Service Mapping Event Management Cloud Management Health Log Analytics Certificate Management and CMDB Candidates are expected to have strong technical skills in ServiceNow scripting workflows and integrations as well as a solid understanding of IT operations processes and best practices Experience with AIOps tools and techniques is often a plus especially in roles requiring advanced capabilities

Candidate must have experience in CSDM structuring and managing IT data within the ServiceNow platform using the CSDM framework This involves designing configuring and implementing CSDM framework including defining data requirements configuring CMDB classes and establishing relationships between configuration items CIs Integrating CSDM with other ServiceNow modules to ensure a consistent and unified view of IT services

Candidates to possess a deep understanding of ServiceNow platform capabilitiesmodules and integrations with thirdparty technologies exhibit strong leadership in technical consultations and champion innovation and quality across all projects

RESPONSIBILITIES AND DUTIES

Requirements Gathering Conducting workshops interviews and meetings to understand and document business requirements and functional needs Collaborate with Business Functional team members to writeestimate stories

Solution Design Defining and designing ServiceNow solutions tailoring them to meet specific client requirements and industry best practices

Gap Analysis Identifying gaps between existing processes and desired futurestate processes recommending solutions and improvements

Solution Implementation Collaborating with technical teams to design and implement ServiceNow solutions ensuring alignment with business needs Responsible for sprint demos delivery of additional development artifacts and documentation and knowledge transfer activities as required

Documentation Creating user stories process documentation training materials and other relevant documentation to support implementations

Training and Support Providing postimplementation support training and guidance to users to ensure successful adoption and optimization of the platform

Business Value Articulating the business value of proposed solutions and demonstrating how ServiceNow can improve business operations

QUALIFICATIONS

Required

10 years of experience in implementing or architecting ServiceNow solutions

Experience in Design configure and customize ITOM CSDM and CMDB modules

Must have experience in the design and implementation of the modules below

oITOM Design Setup and configuration of ServiceNow ITOM modules like Discovery Service Mapping Event Management Cloud management Health Log Analytics Certificate management and OrchestrationIntegrations

oCSDM Implementing and maintaining the CSDM framework within the ServiceNow platform including defining data requirements configuring CMDB classes and establishing relationships between configuration items CIs Define Create and maintain relationships between CIs in the CSDM including dependencies containment and service relationships Develop and implement data management and governance policies for the CSDM to ensure data accuracy consistency and completeness

oCMDB Ensuring the CMDB is populated with accurate and uptodate data and that it accurately reflects the IT environment and its relationships with business services

Extensive experience across the ServiceNow core platform security performance and compliance

Extensive experience in thirdparty integration RESTSOAP Other methods Integration Hub and Ebonding Service Graph Connectors

Experience with scripting in the ServiceNow platform using JS Business Rules Client Scripts UI Actions UI Pages Angular JS Jelly etc

Experienced in collaborating with teams to understand their requirements and pain points translating them into functional specifications

Conduct workshops and training sessions for endusers to ensure successful adoption of the implemented solutions

Perform system testing troubleshooting and issue resolution during the implementation phase

Collaborate with technical teams to define integrations with other systems and applications ensuring seamless data flow

Provide ongoing support to endusers addressing their queries and issues related to the ServiceNow platformmodule

Document processes configurations and solutions to create comprehensive user guides and training materials

Excellent communication and interpersonal skills Strong ownership accountability and attention to detail i

Skills

Mandatory Skills :