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SWITS DIGITAL Private Limited
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ServiceNow ITSM Developer

ServiceNow ITSM Developer

SWITS DIGITAL Private Limited

10 years

0 Lacs

Delhi India

Posted:1 day ago| Platform:

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Skills Required

servicenow developer design development support configuration service portal customization mobile analytics surveys integration rest leadership management automation architecture software drive planning code documentation communication itil agile devops javascript html css ajax scripting ui certifications cad

Work Mode

On-site

Job Type

Full Time

Job Description

Job title:

ServiceNow ITSM Developer

Experience:

6–10 years

Employment type:

Contract

Duration:

6 months

Location:

Chennai, Bengaluru, Hyderabad, Pune, Mumbai, Delhi, Kolkata

Job Summary

We are seeking a highly skilled and experienced

ServiceNow ITSM Developer

to lead the design, development, and support of ServiceNow ITSM modules and integrations. This role involves hands-on configuration, custom application development, service portal customization, and leading a development team in a fast-paced, SLA-driven environment.

Key Responsibilities

Design, configure, and develop ITSM modules including:

Incident, Problem, Change, CMDB, SLM/SLA, Request, Knowledge, Service Catalog
Now Mobile, Mobile Agent, Virtual Agent, Performance Analytics, Surveys & Assessments
Predictive Intelligence and custom applications

Build and customize ServiceNow Service Portals and user experiences.
Lead the ITSM Pro instance configuration and development, handling both major releases and routine enhancements.
Manage integration of third-party tools via REST/SOAP web services and IntegrationHub.
Provide solution leadership and team management, ensuring timely and SLA-compliant delivery of incidents, requests, and sprint deliverables.
Plan and execute automation and innovation initiatives in ITSM modules.
Conduct system architecture assessments, define specifications, and evaluate hardware/software compatibility.
Drive zero SLA failure by managing and prioritizing incidents, change requests, and bug fixes effectively.
Perform sprint planning, daily stand-ups, client demos, and requirement-gathering workshops.
Ensure high-quality delivery through effective code reviews, documentation, and stakeholder communication.

Required Skills

Minimum 6+ years of ServiceNow ITSM experience
Proven experience in:
ITIL-based Service Management, Agile/DevOps environments

JavaScript, HTML/CSS, Ajax, and ServiceNow scripting (Business Rules, Client Scripts, UI Policies, etc.)
Custom application development on ServiceNow
REST/SOAP-based integrations and ServiceNow APIs
CMDB design and management
Service Portal customization

Strong problem-solving and decision-making skills with the ability to lead complex development projects.
Experience working with globally distributed teams and managing virtual delivery across disciplines.
Excellent communication, stakeholder management, and documentation skills.

Preferred Certifications

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
ITIL v3/v4 Foundation Certification

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