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ServiceNow ITSM Developer

4 - 9 years

6 - 11 Lacs

pune

Posted:1 day ago| Platform: Naukri logo

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Skills Required

itsm modules css javascript servicenow html rest api integration cmdb service catalog development ui policy dbms ajax workflow analysis ui itsm itom troubleshooting glide api servicenow development soap servicenow itsm client scripts itil

Work Mode

Work from Office

Job Type

Full Time

Job Description



Your Role
  • Development & Configuration
  • Design and develop custom applications and modules within ServiceNow.
  • Configure workflows, forms, fields, and UI policies to support ITSM processes.
  • Customize ServiceNow using JavaScript, Glide scripting, HTML, CSS, and APIs.
  • ITSM Process Implementation
  • Implement and optimize ITSM modules such as Incident, Problem, Change, Request, and Knowledge Management.
  • Align solutions with ITIL best practices.
  • Integration & Automation
  • Integrate ServiceNow with external systems using REST/SOAP APIs.
  • Automate workflows and business processes using Flow Designer and scripting.
  • Maintenance & Support
  • Perform platform upgrades, patching, and routine maintenance.
  • Troubleshoot and resolve technical issues related to ServiceNow applications.

    • Your Profile
  • JavaScript Proficiency
  • Backbone of ServiceNow development for scripting and automation.
  • ServiceNow Scripting
  • Experience with Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
  • Glide API Knowledge
  • Used for server-side scripting and database operations.
  • HTML, CSS, and AJAX
  • For customizing UI elements and building responsive interfaces.
  • REST/SOAP API Integration
  • To connect ServiceNow with external systems and services.
  • Workflow and Flow Designer
  • Designing and automating ITSM processes.
  • Service Catalog Development
  • Creating and managing catalog items, workflows, and request fulfillment.
  • Reporting and Dashboards
  • Building visualizations for performance tracking and analytics.

    • 9.
    ITSM Modules Expertise
  • Incident, Problem, Change, Request, and Knowledge Management.

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