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ServiceNow ITOM Technical Lead / Architect

8 years

0 Lacs

Gurugram Haryana India

Posted:1 day ago| Platform: Linkedin logo

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Skills Required

servicenow discovery service scalability reliability architecture mapping design governance data leadership development checks integration monitoring solarwinds aws azure networks server deployment javascript rest communication documentation itil collaborative

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title:

Experience

Location

Job Type

Notice Period


Job Summary

ServiceNow ITOM Technical Lead / Architect

Key Responsibilities

  • Lead architecture and strategy

    for ITOM implementations, focusing on Discovery, Service Mapping, CMDB design, and Event Management.
  • Define ITOM best practices, governance models, and data standards aligned with ITIL.
  • Design and maintain scalable, enterprise-grade CMDB structures.
  • Collaborate with stakeholders to translate business requirements into technical solutions.
  • Provide technical leadership to development teams and ensure alignment with overall IT strategy.
  • Conduct solution reviews, health checks, and optimizations for existing implementations.
  • Oversee integration of third-party monitoring tools (e.g., SolarWinds, AWS CloudWatch, Azure Monitor) with ServiceNow ITOM.

Required Skills & Qualifications

  • 8+ years

    of ServiceNow experience with a strong focus on

    ITOM Discovery

    and

    Service Mapping

    .
  • Solid understanding of CMDB, CI classes, and CI relationships.
  • Strong knowledge of IT infrastructure (servers, networks, cloud).
  • Experience with MID Server deployment and troubleshooting.
  • Proficiency in JavaScript, REST/SOAP integrations, and ServiceNow scripting.
  • Strong problem-solving, communication, and documentation skills.

Preferred Certifications

  • ServiceNow Certified Implementation Specialist – ITOM
  • ServiceNow Certified System Administrator
  • ITIL Foundation Certification

Why Join Us?

  • 100% Remote Work (PAN India)
  • Opportunity to lead high-impact ITOM projects
  • Collaborative, growth-oriented work culture


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