35 Servicenow Hrsd Jobs

Role Overview: As an inventive transformation consultant at Capgemini Invent, you will collaborate closely with clients to deliver cutting-edge solutions tailored to their challenges. Your role will involve working with HR stakeholders to understand business requirements and processes related to HR service delivery. You will conduct workshops, interviews, and requirement-gathering sessions to elicit and document functional requirements. Additionally, you will analyze HR processes and systems to identify opportunities for improvement and automation within the ServiceNow HRSD platform. Configuring HRSD modules such as Case Management, Employee Service Center, Knowledge Management, and Service Catalog to meet business needs will also be a key responsibility. Key Responsibilities: - Collaborate with HR stakeholders to understand business requirements and processes related to HR service delivery. - Conduct workshops, interviews, and requirement-gathering sessions to elicit and document functional requirements. - Analyze HR processes and systems to identify opportunities for improvement and automation within the ServiceNow HRSD platform. - Configure HRSD modules such as Case Management, Employee Service Center, Knowledge Management, and Service Catalog to meet business needs. Qualifications Required: - Proven experience as a functional consultant or business analyst working on HR service delivery projects, preferably with ServiceNow HRSD. - Strong understanding of HR processes, practices, and regulations. - Experience configuring and customizing HRSD modules and functionalities on the ServiceNow platform. - Familiarity with HRSD best practices, industry standards, and compliance requirements. Additional Company Details: Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world. With a team of over 340,000 members in more than 50 countries, Capgemini leverages strengths from strategy and design to engineering, with market-leading capabilities in AI, generative AI, cloud, and data. Trusted by clients for over 55 years, Capgemini delivers end-to-end services and solutions to address the entire breadth of their business needs while creating tangible impact for enterprises and society.,

As a Business Process Manager with expertise in ServiceNow HR Service Delivery (HRSD), your main objective is to drive process optimization and automation within the Global Shared Services Organization. In this role, you will be responsible for executing process improvements, configuring and managing ServiceNow HRSD workflows, and ensuring seamless automation within the Global Shared Services Center. The shift timing for this position is in the afternoon. Your responsibilities will include developing and executing action plans for different countries to enhance employee engagement while maintaining global standardization and local compliance. You will also configure, implement, and improve ServiceNow HRSD workflows to ensure automation and efficiency across HR operations. Additionally, you will align ServiceNow HRSD customization with the HR technology roadmap to support evolving HR Shared Services requirements for optimal service delivery. Tracking and maintaining Service Level Agreements (SLAs) within ServiceNow will also be part of your responsibilities, including implementing enhancements to ensure adherence to expected service performance standards. To be successful in this role, you should have a Bachelor's or Master's degree in HR, Business Administration, or a related field, along with at least 7 years of experience in Global Shared Services, HR Operations, or a related domain. Strong hands-on experience in implementing and managing ServiceNow HRSD is essential, including workflow configuration, case management, and service catalog setup. Possessing a ServiceNow HRSD certification would be advantageous.,

You are seeking a Business Process Manager with hands-on ServiceNow HRSD expertise to drive process optimization and automation within the People & Culture (P&C) Shared Services Organization. Your role will involve executing process improvements, configuring and managing ServiceNow HR Service Delivery (HRSD) workflows, and ensuring seamless automation within the P&C Shared Services Center (P&CSS). As the business process owner, you will be responsible for identifying inefficiencies, standardizing workflows, and integrating best practices to enhance P&C service delivery. Additionally, you will support onboarding and training for new team members, ensuring that processes are effectively adopted and that teams operate within a streamlined, standardized framework. Your responsibilities will also include ensuring Service Level Agreements (SLAs) are met while continuously improving service efficiency and overall employee experience. Your responsibilities will involve driving continuous process improvements, integrating them into the SSC framework while ensuring global standardization and local compliance. You will collaborate with stakeholders to create, revise, and standardize process maps, Standard Operating Procedure (SOPs), and Business Operating Procedures (BOPs), ensuring seamless adoption and alignment with business needs. You will configure, implement, and enhance ServiceNow HRSD workflows, ensuring automation and efficiency across P&C operations. Your role will involve developing and maintaining case management, knowledge base, and service catalog workflows within ServiceNow to optimize the employee and P&C user experience. You will align ServiceNow HRSD customization with the P&C technology roadmap, ensuring features and enhancements support evolving P&CSS requirements for optimal service delivery. In addition, you will identify automation opportunities within P&C operations to eliminate manual processes, reduce administrative burdens, and improve response times. Monitoring, troubleshooting, and resolving ServiceNow HRSD issues will also be part of your responsibilities to ensure smooth system operations and proactive resolution of system inefficiencies. You will oversee and optimize P&C Operations and Services for Tier 1 and Tier 2 support across global locations. Your role will involve tracking and maintaining Service Level Agreements (SLAs) within ServiceNow, implementing enhancements to ensure adherence to expected service performance standards. You will drive continuous improvement of P&C services by aligning with business goals, updating service documentation, and collaborating with stakeholders to monitor performance and implement changes. Leading the onboarding and training of new team members will be one of your responsibilities. You will equip them with the necessary tools and knowledge while ensuring effective adoption of P&C processes and ServiceNow HRSD functionality. Continuously updating training materials to reflect process improvements and ensuring team readiness, while facilitating knowledge transfer through mentorship, will be crucial for promoting long-term internal retention and growth. Minimum Requirements: - Bachelor's degree in HR, Business Administration, or a related field. - Minimum of 7-10 years of experience in P&C Shared Services, P&C Operations, or a related P&C technology domain. - Strong hands-on experience implementing and managing ServiceNow HRSD, including workflow configuration, case management, and service catalog setup. - Expertise in automating P&C processes within ServiceNow HRSD to improve operational efficiency. - Experience troubleshooting and resolving ServiceNow HRSD issues to ensure smooth platform performance. - Experience in managing P&C services across regions, ensuring compliance with local regulations while standardizing global processes. - Strong project management skills, with the ability to lead multiple projects simultaneously. - This role may require flexibility in working hours to coordinate with global teams, including alignment with US morning hours. Preferred Requirements: - ServiceNow HRSD certification or relevant ServiceNow technical training. - Experience with Lean, Six Sigma, or other process improvement methodologies. - Experience managing ServiceNow HRSD integrations with other HR systems (e.g., Oracle, Workday). - Experience in process mapping, designing, and delivering training programs.,

About the Opportunity Job Type: Permanent Application Deadline: 02 September 2025 Title: HRIS Manager Department: HR Information System Location: Gurgaon India Grade: 5 We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this By working together - and supporting each other - all over the world. So, join our Workplace Investing Operations team and feel like you're part of something bigger. Department Description The HRIS function provides systems support and configuration services to the Fidelity International business, globally, which include the development and operational management of business applications that underpin our service functions. The broader organisation incorporates Infrastructure services that the firm relies on to operate on a day to day basis including data centre, networks, proximity services, security, voice, incident management and remediation. The HR systems team work collaboratively across various geographic locations to maintain and enhance in-house developed application and vendor provided products Purpose of the Role A proactive individual is sought to support FIL's core year-end review system, the ServiceNow HRSD system, and the business in its strategic continuous improvement endeavours. Key responsibilities include, but are not limited to, project work, developing necessary system enhancements, managing associated project initiatives, overseeing system administration, and providing support to the Service Delivery Team, Product Owner, and senior stakeholders. You will be responsible for planning, designing, and delivering change management initiatives, communication and training strategies, as well as managing stakeholder relationships, conducting business analysis, and ensuring operational readiness. You will also be involved in Service Delivery of the year end review (H2 each year) utilising the BEQOM compensation review system, supporting the Service Delivery Owner in the local management of the service delivery team, ensuring a high level of service is delivered to our end users and key activities are completed as per timeline. A crucial aspect of this role is the ability to understand existing processes and requirements documentation, using them to facilitate automation and improvement opportunities within the portfolio. The ideal candidate will be self-motivated and proactive, with strong analytical skills and the ability to clearly articulate concepts and findings. Key Responsibilities Support and local oversight of the Service Delivery Team Systems administration tasks and associated stakeholder management System configuration within ServiceNow HRSD including but not limited to lifecycle events, workflows, tasks Working with the Service Delivery Owner and key stakeholders to identify annual enhancements due to legal or business requirements. Conduct requirement gathering workshops including interviews with stakeholders to understand business goals and analyse possible solutions and their feasibility Document and review user requirements in detailed specification documents for the developers Hold retrospectives and track raised items through to completion Utilise tools such as JIRA to record and track the requirements throughout the course of the development Produce and manage plans and timelines associated with the analysis of the programme, utilising MS Project/Excel Participate and lead the testing team on business UAT for deliverables Report progress, identify, resolve and/or escalate risks/issues as part of the overall project team Provision of additional management support to the Service Delivery Owner, Product Owner, Service Now, compensation team and wider HRIS team as required Create communications for end users and conduct end user training as required Create and maintain process documentation within Confluence Ensure data integrity and security with HR systems, adhering to compliance and data protection regulations Experience and Qualifications Required Proficient in managing and maintaining HR systems, ensuring effective operation and integration with other business systems Experience in Workday and compensation cycle system management in any core HR system would be preferable Knowledge of SNOW HRSD and lifecycle events Strong analytical and problem-solving skills, highly numerate Strong attention to detail Strong organisational skills with the ability to adhere to tight timescales Ability to prioritise and deal with many issues at once Demonstrable project and process expertise or experience working directly as process analyst/Business analyst Experience of working with Internal Business Area, Technology and third parties Confident communication skills both verbal and written Strong sense of ownership with ability to work on challenging issues and overcome constraints and obstacles Proficiency with Microsoft Office suite including data analysis/manipulation in MS Excel and Access Ability to work both individually or collaborate as part of a team Experience of Agile project methodology and project tools such as JIRA Positive'Can do'approach and eager to solve problems Strong presentation skills, with the ability to convey information succinctly and engagingly to large audiences in a non-technical format. Understanding of AI concepts and a keen interest in exploring and leveraging AI tools to enhance efficiency Understanding of data retention policies, including GDPR, with practical experience of ensuring secure storage and compliance of data

Job description * Role & Responsibilities Act as a Business Product Owner for the ServiceNow HRSD platform, representing People and Operations team requirements to Technology teams. Partner with Digital Operations Manager and Product Owner to deliver large-scale ServiceNow HRSD initiatives. Gather, document, and analyze stakeholder requirements; ensure alignment with project objectives. Lead User Acceptance Testing (UAT); escalate defects for prioritization. Drive issue prioritization to support efficient decision making. Recommend opportunities for process improvement in HRSD platform. Coordinate with Product Owner, Change team, and PMO to ensure timely resolution, effective change management, and milestone delivery. Preferred Candidate Profile 1013 years of experience in workflow/process development within HR Technology (preferably ServiceNow HRSD). Strong stakeholder management & communication skills. Experience in agile, cross-functional teams and global environments. Strong organizational and problem-solving ability. Good to Have: ServiceNow CSA Certification. Preferred: ServiceNow CIS – ITSM or HRSD.

You will be working at StatusNeo, a company dedicated to redefining business operations through digital transformation using cutting-edge technologies and innovative strategies. StatusNeo values diversity, inclusivity, and a great work culture, providing a platform for professional growth and development. As a ServiceNow Practice Lead based in Gurugram, you will be responsible for leading the successful delivery of ServiceNow solutions across various domains such as ITSM, CSM, HRSD, ITAM, ITOM, Sec-Ops, and GRC. This role requires a hands-on leader with extensive experience in ServiceNow platform development, implementation, and architecture, as well as a strategic mindset to create scalable and innovative solutions for clients. Your key responsibilities will include being the technical leader and subject matter expert for all ServiceNow solutions, defining and implementing best practices and governance frameworks, collaborating with stakeholders to identify automation opportunities, and delivering measurable business outcomes. You will architect, design, and deliver secure and scalable ServiceNow solutions, lead end-to-end implementations, extend ServiceNow schemas for custom applications, and ensure platform reliability through upgrades and performance troubleshooting. Collaboration with product managers, business analysts, and developers to align solutions with business needs, providing technical options and driving continuous improvement will be essential aspects of your role. To qualify for this position, you should have a minimum of 10 years of software development experience, with at least 8 years dedicated to ServiceNow applications, and hold key certifications such as ServiceNow CSA, CAD, and two CIS certifications. Your technical expertise should include proficiency in ServiceNow ITSM, ITOM, CSM, HRSD, scripting, configuration, SOA technologies, and system integration. Additionally, you should possess leadership skills, problem-solving abilities, and a strategic mindset to deliver innovative solutions to complex problems. A Bachelor's or Master's degree in relevant fields and strong interpersonal skills will be advantageous for this role. Desired skills include experience in enterprise software development, familiarity with emerging technologies for integration into ServiceNow solutions, and the ability to mentor teams and drive innovation. If you are looking for a challenging yet rewarding opportunity to lead and drive ServiceNow solutions while contributing to the growth and success of organizations globally, this role at StatusNeo might be the perfect fit for you.,

As a skilled ServiceNow HRSD Developer with a minimum of 5 years of ServiceNow development experience, you will play a crucial role in designing, developing, and implementing ServiceNow HRSD solutions to optimize HR workflows. Your primary responsibilities will include working closely with business stakeholders to deliver customized HR solutions that meet their specific needs. You will also configure, customize, and enhance HR Service Delivery (HRSD) modules such as HR Cases, Knowledge Management, and Employee Service Center to streamline HR processes effectively. Your expertise in developing and managing Lifecycle Events on ServiceNow will be essential in ensuring smooth transitions and timely execution across employee processes. Moreover, you will be responsible for integrating ServiceNow HRSD with external systems and platforms via SOAP/REST APIs and MID Server. Providing day-to-day support, troubleshooting, and maintenance for HRSD-related incidents, problems, and changes will be part of your routine tasks. With over 5 years of hands-on ServiceNow development experience, particularly in HRSD, you should have extensive knowledge of ServiceNow Lifecycle Events and their implementation. Proficiency in ServiceNow HRSD modules like HR Cases, Knowledge Management, and Employee Service Center is crucial for this role. Your expertise in ServiceNow scripting (JavaScript, Glide, etc.) for customizations and experience in ServiceNow integrations (SOAP, REST, MID Server) will be highly valued. Your understanding of HR processes and proven experience in implementing HRSD solutions will be beneficial in continuously improving existing HRSD applications to adapt to evolving business requirements. Excellent problem-solving skills, the ability to troubleshoot complex issues, and strong communication skills are essential for effective collaboration across teams. Holding ServiceNow HRSD Certifications will be considered a plus. By joining our team, you will have the opportunity to work with cutting-edge technologies in an innovative and supportive environment. You can advance your career with exposure to exciting projects while enjoying a competitive salary and benefits package. We offer a flexible work environment with a focus on maintaining a healthy work-life balance. If you are ready to take the next step in your career and contribute to building impactful HR solutions, we encourage immediate joiners like you to apply for this position based in Pune, India. Contact us at jenisha.thomas@lmteq.com/8925365664 to apply now.,

As a Senior Developer - HR Service Delivery (HRSD) at our company, you will be responsible for leveraging your expertise in the ServiceNow HRSD platform, Service portal, integrations, reporting, and best practices. With 8-10 years of experience and a Bachelor's or Master's degree in Computer Science, Information Systems, or Engineering, you will play a crucial role in designing, developing, and supporting ServiceNow HRSD solutions, Service portal, reporting, and integrating them with other applications. Your responsibilities will include being a key team member in the ServiceNow HRSD support team, supporting various ServiceNow HRSD modules such as Case Management, Knowledge Management, HR Agent Workspace, Service portal, integrations, and reporting. You will facilitate effective communication between technical teams and stakeholders, design, develop, troubleshoot, debug, and deploy technical solutions, and manage break fixes, enhancement requests, projects, configuration, workflow management, release management, system outage, system maintenance, and testing. To excel in this role, you must have a minimum of 3+ years of experience in ServiceNow HRSD support, enhancements, and implementation, along with experience in at least one full cycle implementation of ServiceNow HRSD. Proficiency in JavaScript, Angular JS, HTML/CSS, and the ability to gather business requirements and translate them into functional and technical solutions are essential. Additionally, you should possess strong analytical and time management skills, excellent verbal and written communication skills in English, and the ability to build strong stakeholder relationships. If you are a dynamic, engaging, self-reliant developer with a collaborative and analytical approach, and open to continuous learning, this role offers you the opportunity to drive results, work independently or as part of a team, and proactively identify and communicate issues and risks. Your strong project management skills, along with your ability to work efficiently under multiple demands, will be instrumental in providing innovative solutions and implementing industry trends to enhance our HRSD platform. Join us in this exciting opportunity to contribute to the success of our HR Service Delivery team by leveraging your skills in project management, service portal, integrations, reporting, ServiceNow, Angular JS, JavaScript, HTML/CSS, and more. Your role as a Senior HRSD Developer will be integral to our organization as we strive for excellence in delivering HR services effectively and efficiently.,

The Sr. Developer - HRSD serves as the subject matter expert in ServiceNow HRSD platform, Service portal, integrations, reporting, as well as a champion of best practices. You will be expected to have extensive knowledge and experience with application development lifecycle, strong technical troubleshooting skills, and effective communication skills. Your responsibilities will include designing, developing, and supporting ServiceNow HRSD solutions, Service portal, reporting, etc. You will also be responsible for designing, developing, and supporting integrations between ServiceNow HRSD and other applications, including customers" HR system. Providing consultation to customer users on technologies, data, and processes will also be part of your role. As a key team member in the ServiceNow HRSD support team, you will support ServiceNow HRSD modules such as Case Management, Knowledge Management, HR Agent Workspace, Service portal, integrations, and reporting. You will lead effective communication between technical teams and stakeholders and be involved in designing, developing, troubleshooting, debugging, and deploying technical solutions. Additionally, you will manage break fixes, enhancement requests, projects, configuration, workflow management, release management, system outrage, system maintenance, testing, and more. Staying current with industry trends to advise, advocate, and implement solutions will also be essential. Qualifications required for this role include a Bachelors/Masters degree in Computer Science, Information Systems, or Engineering. You should have at least 3+ years of experience in ServiceNow HRSD support, enhancements, and implementation, along with experience in at least one full cycle implementation of ServiceNow HRSD. Excellent knowledge and experience in ServiceNow HRSD, Service portal, integration, reporting, as well as in Javascript, Angular JS, HTML/CSS, etc. are necessary. Proven abilities to gather business requirements and translate them into functional and technical solutions, work independently and as part of a team, maintain focus, and work effectively with multiple demands are also required. Strong analytical, time management, verbal and written communication skills in English, stakeholder relationship building skills, and project management skills are essential for success in this role.,

Role & responsibilities Act as a Business Product Owner for the People and Operations teams ServiceNow HRSD platform, championing client needs and requirements to the Technology team. Collaborate closely with the Digital Operations Manager and Product Owner to drive large-scale ServiceNow HRSD application delivery and technology initiatives. Gather, document, and analyze business requirements from People team stakeholders, ensuring alignment with project objectives/scope. Coordinate and lead User Acceptance Testing (UAT) with stakeholders, ensuring developed functionality and processes meet stakeholder requirements; report and escalate bugs or defects for immediate backlog prioritization. Arrange and help prioritize critical issues and required information to support efficient decision making. Proactively identify and recommend opportunities to improve process efficiencies and effectiveness within the ServiceNow HRSD platform. Collaborate with the Product Owner to ensure timely resolution of key production issues. Work in partnership with the Change team to support effective change management and communication across Deloitte Global. Coordinate with the Project Management Office (PMO) to ensure project milestones and deliverables are achieved in accordance with the project plan. Preferred candidate profile 10-13 years of experience in workflow and process development within HR technology, preferably ServiceNow HRSD Strong stakeholder management and communication skills, with the ability to represent business needs to technical teams. Experience working in agile project environments and virtual, cross-functional teams. Proven ability to gather, prioritize, and document business requirements to drive efficiency and deliver an excellent user experience. Strong organizational and problem-solving skills. Experience working in a global or matrixed organization is an advantage. ServiceNow certifications in CSA is must and CIS in ITSM or HRSD are strongly preferred.

As a ServiceNow HR Product Analyst on the People Product Management (PPM) team at Apple, you will have the opportunity to partner with the People/HR teams to optimize enterprise technology solutions. Your role will involve leveraging your deep expertise in ServiceNow HRSD to drive strategic direction, development, and implementation of solutions within the ServiceNow HRSD module. Collaboration with stakeholders and technical teams will be key as you design product solutions, define requirements, and oversee the execution and delivery of ServiceNow HRSD initiatives. Your contributions will enhance the team member experience, streamline People processes, and support strategic objectives. In this role, you will work closely with the People organization and other members of the ServiceNow HR product team to define the product vision, strategy, and roadmap for HR service delivery within the ServiceNow platform. Your responsibilities will include collaborating with stakeholders, translating business needs into product solutions, maintaining a prioritized backlog, and participating in sprint planning and reviews. You will also be involved in drafting requirements, user stories, and release plans, while ensuring a seamless and engaging employee experience in collaboration with UX designers. To be successful in this position, you should have at least 5 years of ServiceNow HRSD product experience, with a focus on modules such as Case and Knowledge Management, Employee Center Pro, Employee Journeys, and Employee Document Management. Experience in delivering global, enterprise HR solutions, evaluating solution options, and formulating business cases is essential. Your ability to use data and analysis for decision-making, outstanding communication skills, and experience presenting to senior leadership will be invaluable. Additionally, your proven track record in crafting efficient business processes, driving change, and thriving in an ambiguous work environment will set you up for success. Preferred qualifications for this role include a Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field, with a Master's degree being preferred. Familiarity with ServiceNow configuration, HR analytics, and reporting tools, as well as leadership and mentoring abilities, are advantageous. Holding a ServiceNow Certified Implementation Specialist (CIS) - HRSD certification and advanced certifications in project management or HR management will be a plus. If you are a self-directed, motivated individual comfortable in a fast-paced, hands-on environment, and eager to contribute to the continual improvement and value of enterprise technology solutions, we encourage you to submit your CV for consideration.,

Design, configure, and implement ServiceNow HR Service Delivery (HRSD) modules. Build custom workflows, case management, integrations, and knowledge portals. Ensure process automation, platform optimization, and end-user support. Required Candidate profile 5–10 years of ServiceNow experience with strong expertise in HRSD. Skilled in HR case/knowledge management, integrations, and workflow design. Strong scripting (JavaScript, Glide API)

Participate in implementation of ServiceNow HRSD specializing in HR Case and Knowledge Management Participate in compiling and prioritizing enhancements and defect resolutions to applications, implementing changes Conduct technical software testing and debug systems and software applications, as needed Perform standard and moderately complex configuration of ServiceNow HRSD Analyze business requirements and prepare detailed technical specifications Provides input into the strategy and technical planning of system/application technology in accordance with internal and external software compliance standards Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff Qualifications Bachelors degree in a related field or equivalent experience Certification in ServiceNow HRSD Minimum of two years of related work experience

Participate in implementation of ServiceNow HRSD specializing in HR Case and Knowledge Management Participate in compiling and prioritizing enhancements and defect resolutions to applications, implementing changes Conduct technical software testing and debug systems and software applications, as needed Perform standard and moderately complex configuration of ServiceNow HRSD Analyze business requirements and prepare detailed technical specifications Provides input into the strategy and technical planning of system/application technology in accordance with internal and external software compliance standards Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff Other duties as assigned Qualifications Bachelors degree in a related field or equivalent experience Certification in ServiceNow HRSD Minimum of two years of related work experience

As a ServiceNow HRSD Specialist, you will leverage your 5+ years of experience in ServiceNow HRSD products, focusing on modules like Case and Knowledge Management, Employee Center Pro, Employee Journeys, and Integrations. Your expertise will be instrumental in delivering scalable global enterprise HR solutions. You will play a key role in understanding how ServiceNow HRSD integrates with other Enterprise Solutions such as Workday, SAP, and SilkRoad to enhance the overall Employee Experience. In this role, you will be responsible for evaluating solution options using ServiceNow to address business challenges. Your ability to align technology with business strategy through proactive collaboration at all levels will be crucial. Utilizing data and analysis to drive decision-making, you will contribute to improving HR performance and employee satisfaction. Your role will require exceptional communication and facilitation skills, enabling you to complete multiple tasks efficiently under pressure. Your positive attitude and adaptability to ambiguous work environments will be key to your success. Holding a ServiceNow Certified Implementation Specialist (CIS) HRSD certification is mandatory, along with a Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. Advanced certifications in project management or HR management are advantageous. Experience in IVR or Employee Document Management is a plus. Familiarity with configuring ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs, agent workspace, table management, and performance analytics is desired. Proficiency in HR analytics and reporting tools will be beneficial for measuring HR performance. This is a full-time, permanent position with benefits including health insurance and Provident Fund. The work schedule is a day shift from Monday to Friday, with the work location being in person. The application deadline is 14/07/2025, and the expected start date is 19/07/2025.,

Job Overview This position will: Participate in the full lifecycle of Application Management, including system enhancements, support, and maintenance, in adherence to service level agreements Work on incident management activities like incident logging, triage, tracking, and resolution on a severity basis, and problem management activities of root cause analysis and error handling Excellent analytical and communication skills Work independently and as part of a team with colleagues at all levels Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise Interact with business stakeholders regularly through meetings, video/teleconferences, and email to understand business processes and business problems Identify best practices and implement them in engagment. Responsibilities Review user stories to understand requirements and technical architecture documentation for solution Identify gaps and work with business analysts to ensure completeness of requirements for technical development Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file-based transfers, etc. Configure and build the ServiceNow HRSD solution to meet identified business requirements, process guides, and user stories Provide configuration options to meet specific requirements identifying respective pros and cons for each option Ensure that ServiceNow standard practices are utilized for all configurations and customizations Provide insight and expertise into the ServiceNow HRSD configurations and custom application development Responsible for unit testing and end-to-end testing of the fix-related defects and/or enhancements through final deployment across sub-production and production environments Create the technical documentation, technical design documentation, build/configuration documentation, and release notes Qualifications Education: Bachelors degree in Software Engineering, Information Systems, Business, or equivalent Experience Minimum of 3 years of ServiceNow implementation experience in large complex environments is required, preferably with ServiceNow HRSD Required Qualifications Experience with designing and developing ServiceNow workflows Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Performance Analytics, Reporting & Dashboards, email notification, ACLs, Import Sets, Transform Maps, and Update sets Good understanding of ServiceNow architecture and best practices Knowledge and experience with JavaScript, JSON, REST, and SOAP Knowledge and experience with HR Service Delivery tools and third-party HR applications such as Workday, SAP/SuccessFactors, and Oracle, etc. using Webservices APIs (REST/SOAP) Knowledge and support of ServiceNow upgrade process Proficient in Agile development and all phases of the Application Development Lifecycle Experience with software development support tools (e.g. Jira, Rally, etc.) Certified ServiceNow System Administrator (CSA) Preferred Qualifications ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM, HRSD, CSM etc.) ITIL and DevOps experience and certification Masters degree MBA / MCA / Masters in Software Engineering Equal Opportunity Statement Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Show more Show less

This Position Will Lead and manage the full lifecycle of Application Management including system enhancements, support, and maintenance, in adherence to service level agreements Manage the incident management activities like incident logging, triage, tracking, and resolution on a severity basis, and problem management activities of root cause analysis and error handling Work directly with business analysts and developers to ensure a good understanding of requirements/ user stories Provide insight, guidance, and review at all levels from architecture to design and code Provide development solutions to meet functional requirements with technologies such as Glide scripting, Jelly script, JavaScript, jQuery, AJAX, HTML, CSS, ServiceNow APIs Provide supervision and direction to technical team members and staff, while leading the daily Scrum meetings/standups Follow software development life cycle methodology to include development based on business requirements, unit/UAT testing, and change documentation to meet change control requirements Directly engage with the end user on requirements and offer technical direction and insight as needed Excellent analytical and communication skills Work independently and as part of a team with colleagues at all levels Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise Interact with business stakeholders regularly through meetings, video/teleconferences, and email to understand business processes and business problems Identify best practices and implement them in engagements Responsibilities Manage Application Management support for the ServiceNow HRSD solution Understand the business context and how to translate business and functional requirements into a sustainable ServiceNow HRSD implementation Provide insight and expertise into the ServiceNow platform capabilities and vendor product roadmap Provide the final technical escalation point for technical teams Review user stories and provide story points to size the user stories Document technical specifications, technical/architectural design documentation Advise business stakeholders on options/ impacts Conduct QA to ensure design is appropriate Manage and lead the development workstream and developers Proactively identify, communicate, mitigate risks, and escalate as needed Review technical requirements, advise on technical solutions, and provide resolution to development/technical issues Provide best practices for development Ability to do development work Lead environment readiness for Testing and Deployment Partner closely with the broader ServiceNow platform team on impacts to shared platform components, sustainment, and governance processes Qualifications Education: Bachelors degree in Software Engineering, Information Systems, Business, or equivalent Experience Minimum 3+ years leading application development teams focused on software delivery, preferably working with global teams Minimum of 7+ years of ServiceNow implementation experience in large complex environments, preferably with ServiceNow RHSD Minimum 11+ years in application development, preferably in health care or related field Required Qualifications Experience leading development teams and applying agile/lean practices Experience in ServiceNow technical design, development, and review with the ability to provide insight, guidance, and review at all levels from architecture to design and code Experience working in a dual-shore model, managing offshore teams, and coordinating with onshore and business teams Demonstrated ability to work in a fast-paced and changing environment with short deadlines Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise Proficient in Agile development and all phases of the Application Development Lifecycle Knowledge and support of ServiceNow upgrade process Strong technical project management and leadership skills Experience with software development support tools (e.g. Jira, Rally, etc.) Certifications ServiceNow System Administrator (CSA) HR Fundamentals (CIS-HR) HR Implementation Deep ServiceNow HRSD experience from a configuration, as well as overall ServiceNow system architecture perspective Deep experience in configuration and development Strong leadership, communication, and consulting skills Ability to drive strategy discussions Preferred Qualifications Masters degree MBA / MCA / Masters in Software Engineering Certified Scrum Master (CSM) ITIL V3 Expert Certified Experience working with multiple technology platforms Equal Opportunity Statement Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Show more Show less

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Broad IT experience with relevant years working within a large enterprise on implementation initiatives. Good experience in configuring ServiceNow which involves various modules like ITSM and HRSD. Strong technical knowledge of ServiceNow modules, 3rd party integrations. Good hands-on knowledge and experience of JavaScript, XML and XSL stylesheets, web services. Develop solutions in ServiceNow, prepare estimates, and work on capability presentation, Proof of Concept. Understand functional, technical, and business requirements and then turn those requirements into a successful implementation. ServiceNow HRSD. Strong experience in ServiceNow development with HR Service Delivery. Hands-on experience in IT service management process design. Overarching understanding of the ServiceNow Enterprise product suite. Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions. ServiceNow Integration OR Implementation. You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, generative AI, cloud, and data, combined with its deep industry expertise and partner ecosystem.,

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Broad IT experience with relevant years working within a large enterprise on implementation initiatives. Good experience in configuring ServiceNow which involves various modules like ITSM and HRSD. Strong technical knowledge of ServiceNow modules, 3rd party integrations. Good hands-on knowledge and experience of JavaScript, XML and XSL stylesheets, web services. Develop solutions in ServiceNow, prepare estimates, and work on capability presentation, Proof of Concept. Understand functional, technical, and business requirements and then turn those requirements into a successful implementation. ServiceNow HRSD. Strong experience in ServiceNow development with HR Service Delivery. Hands-on experience in IT service management process design. Overarching understanding of the ServiceNow Enterprise product suite. Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions. ServiceNow Integration OR Implementation. You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.,

Role & Responsibilities: We are hiring a ServiceNow HRSD Architect to lead high-impact HR service delivery projects on the ServiceNow platform. You will work with global stakeholders to design and implement scalable, best-in-class HRSD solutions. Key Responsibilities: Lead the end-to-end architecture and implementation of ServiceNow HRSD modules Design & configure modules like Case and Knowledge Management, Employee Service Center, Lifecycle Events Define reusable components, data models, workflows, and best practices Collaborate with business stakeholders to translate HR needs into technical solutions Lead and mentor developers, conduct code reviews , and ensure delivery quality Ensure platform scalability, performance, and compliance Preferred Candidate Profile: 7+ years of experience with ServiceNow , with 3+ years specifically in HRSD Proven experience as a Solution/Technical Architect on at least 2 HRSD implementations Strong knowledge of HR workflows, lifecycle events, data privacy & compliance standards Excellent communication and stakeholder management skills Certified in ServiceNow HRSD (preferred)

ServiceNow IVR & EDM Product Analyst Total Experience- 5-6 years Relevant experience-5 years Detailed Roles & Responsbilities • 5+ years of ServiceNow product experience, particularly in modules IVR & Employee Document Management (at least one of them) • Experience in implementing and supporting IVR & Employee Document Management modules (at least one of them) • Understand how ServiceNow IVR & Employee Document Management product integrates with other Enterprise Solutions • Experience delivering global, enterprise solutions that can scale • Experience evaluating solution options and formulating business cases • Ability to gain alignment between the technology and business strategy by proactive partnering with all levels. • Ability to use data and analysis to drive decision-making • Outstanding communication and facilitation skills • Demonstrated ability to complete multiple tasks under pressure • Drives change laterally across regions and organizations using influence skills • Maintains a positive attitude & thrives in ambiguous work environment Mandatory skills • Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. Master's degree preferred • Advanced certifications in project management (e.g., PMP, Agile certifications) or HR management (e.g., SHRM, PHR/SPHR) are a plus • ServiceNow Certifications are a plus • Experience in ServiceNow HRSD product implementation is a plus • Familiarity with configuration of ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and agent workspace, table management, performance analytics.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. We are seeking an experienced ServiceNow HRSD (Human Resources Service Delivery) Consultant to join our team. The successful candidate will be responsible for implementing, configuring, and supporting the ServiceNow HRSD module for our clients. This role requires a deep understanding of ServiceNow's HRSD capabilities, as well as strong technical and consulting skills. In this role, you will play a key role in: - Analyzing client requirements and designing solutions using ServiceNow HRSD to meet their HR service delivery needs. - Configuring and customizing the ServiceNow HRSD module, including workflows, forms, reports, and integrations with other HR systems. - Developing and implementing best practices for HR service delivery processes, such as employee onboarding, offboarding, and case management. - Providing training and knowledge transfer to client teams on the ServiceNow HRSD module and related processes. - Collaborating with cross-functional teams, including HR, IT, and business stakeholders, to ensure successful implementation and adoption. - Troubleshooting and resolving issues related to the ServiceNow HRSD module, and providing ongoing support and maintenance. - Staying up-to-date with the latest ServiceNow HRSD features and updates, and contributing to continuous improvement initiatives. Your Profile: - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. - Experience working with ServiceNow HRSD. - Certified ServiceNow System Administrator or equivalent certification is preferred. - Strong understanding of HR processes, such as employee lifecycle management, case management, and knowledge management. - Experience in project management, requirements gathering, and solution design. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. We're committed to ensuring that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.,

Position Overview : The ServiceNow Practice Lead is responsible for driving the strategic direction, implementation, and adoption of ServiceNow solutions within an organization or for clients. This leadership role involves managing a team of ServiceNow professionals, overseeing end-to-end implementations, and ensuring alignment with business objectives. Key Responsibilities : 1. Strategy & Leadership : - Define and drive the ServiceNow practice roadmap and best practices. - Act as the primary subject matter expert (SME) for ServiceNow solutions. - Collaborate with C-level executives, IT leaders, and stakeholders to understand business needs and align ServiceNow capabilities accordingly. - Stay updated with the latest ServiceNow releases, trends, and industry best practices. 2. ServiceNow Implementation & Solutioning : - Lead the design, architecture, and implementation of ServiceNow solutions, including : 1. IT Service Management (ITSM) 2. IT Operations Management (ITOM) 3. IT Asset Management (ITAM) 4. HR Service Delivery (HRSD) 5. Customer Service Management (CSM) 6. Security Operations (SecOps) - Ensure solutions are scalable, secure, and aligned with industry standards. - Optimize ServiceNow workflows, integrations, and automation for enhanced efficiency. - Guide clients on ServiceNow migrations, upgrades, and digital transformation initiatives. 3. Team Leadership & Mentorship : - Build and lead a high-performing ServiceNow consulting and development team. - Provide technical mentorship, training, and knowledge-sharing to team members. - Establish best practices for ServiceNow development, scripting, and configuration. 4. Client Engagement & Project Management : - Work closely with clients to understand requirements and design tailored ServiceNow solutions. - Oversee end-to-end project execution, ensuring timely delivery and high-quality implementations. - Conduct workshops, training sessions, and demos for stakeholders. - Ensure compliance with IT governance, security, and compliance standards. 5. Continuous Improvement & Innovation : - Identify opportunities for automation, process optimization, and AI-driven solutions within ServiceNow. - Drive innovation by exploring new ServiceNow modules and integrations. - Monitor KPIs, performance metrics, and user adoption to continuously improve ServiceNow solutions. Required Skills & Experience : - 8+ years of experience in ITSM, ITOM, or ServiceNow consulting. - 5+ years of hands-on experience leading ServiceNow implementations. - Deep understanding of ServiceNow architecture, workflows, scripting, and integrations. - Experience in ServiceNow development, including JavaScript, Glide APIs, REST/SOAP integrations. - Strong knowledge of ITIL, Agile, and DevOps frameworks. - Excellent leadership, client management, and communication skills. - Experience in ServiceNow migrations, upgrades, and automation initiatives. Preferred Certifications : - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Implementation Specialist (CIS) - ITSM, ITOM, HRSD, CSM, SecOps - ITIL v4 Foundation Certification.

As a ServiceNow HR Service Delivery (HRSD) Consultant, you will be responsible for implementing and supporting the IVR and/or Employee Document Management modules within the ServiceNow HRSD suite. Your role will involve configuring forms, workflows, business rules, scripts, and other components to deliver scalable enterprise solutions. You will collaborate with business stakeholders and technical teams to ensure seamless integration with existing systems and tools. Your key responsibilities will include: - Implementing and supporting ServiceNow IVR and/or Employee Document Management modules. - Configuring and customizing various components within the ServiceNow platform. - Collaborating with teams to define requirements and deliver robust solutions. - Utilizing agent workspace and performance analytics to enhance user experience. - Analyzing data to guide strategic decisions and improve HR service delivery. - Ensuring compliance with best practices, policies, and security standards throughout implementation. To be successful in this role, you should have: - A Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field (Masters degree preferred). - Extensive experience in ServiceNow HRSD product implementation with a focus on IVR and/or Employee Document Management. - Hands-on expertise in configuring ServiceNow HRSD products and integrating them with web services and email. - Strong communication, stakeholder engagement, and facilitation skills. - The ability to multitask, adapt to change, and work effectively in a fast-paced environment. Preferred certifications for this role include: - ServiceNow Certifications (e.g., Certified System Administrator, HRSD Implementation Specialist). - Project Management certifications (PMP, Agile). - HR certifications (SHRM, PHR/SPHR) would be a plus. If you have a passion for driving business alignment, leveraging data for decision-making, and managing configuration within the ServiceNow platform, we would like to hear from you. Join our team in Bangalore and make a difference in global HR service delivery. Immediate joiners are preferred for this position.,

Design & Development of ServiceNow applications. • HRSD • CSM • SPM • CSM + Custom Apps • ITSM + Integration • ITOM + CMDB • Now Assist Developer • Platform Architect