ServiceNow Developer - HRSD (PAN INDIA)

Job role : ServiceNow Developer - HRSD

Required Skill Set : ServiceNow, HRSD/ESC Modules, Java/JavaScript

Location : PAN INDIA

Experience : 5+ Years

Technical Competency

• Experience in development and customization of the ServiceNow HR Service Delivery[Employee Service Management] applications, including:
• HR Case Management
• HR Knowledge Management
• Employee Service Center (Portal)
• Enterprise Onboarding and Transitions (Lifecycle Events)
• Employee Document Management
• Performance Analytics for HR
• Integration experience with HRSM/HRIS system (Workday, SAP SuccessFactors)
• Integration experience with directories, such as Active Directory using methods such as LDAPs
• Web Services, JDBC, SFTP integration experience
• Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing
• Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS
• Must be ServiceNow Certified Systems Administrator and Certified Implementation specialist in HRSD
• Should possess knowledge in Agile/Scrum methodology
• Basic knowledge with ITIL/industry standards and HRSD processes
• Knowledge of software development lifecycle (SDLC)

Behavioral competency

• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent Interpersonal skills to work with the project team members collaboratively
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good-to-Have

• ServiceNow Certified Implementation Specialist in ITSM
• ITIL V3/V4 foundation certification
• Service Certified Application developer[CAD] certification

Responsibility of / Expectations from the Role

• Identify and define business solutions for all HR users, aiding in translating HR business requirements into technical requirements
• Work in conjunction with ServiceNow Platform Administrator and ITSM developers
• ServiceNow HRSD module configuration and development, including data imports and software integrations with HR systems of record
• Assists with troubleshooting patch/release management focusing on HRSD
• Develops UI forms, fields, notifications, Automation scripts , integrations ,workflows and reports
• Create, monitors, modifies, and publishes service catalog workflows with approvals
• Work with HR team to design and create Employee Service Portal
• Creates access control rules (ACLs) and validations in various workflows
• Understand the given application requirements and capture User Stories
• Understand and follow the Best Practices and Standards/Guidelines for development
• Participate in the Daily stand-up meetings and understand the changes proposed on the requirements / user stories
• Must be self-directed and detail oriented in completing assigned tasks in an effective manner, meeting designated standards and criteria
• Responsible for the code quality of assigned tasks
• Perform Unit Testing and do documentation as required
• Provide support to the users during the User Acceptance Testing
• Provide required training to the HRSD fulfiller and Administration users on the user stories developed