ServiceNow Developer

Job Title:

Location:

Employment Type:

Job Summary

We are seeking an experienced ServiceNow Developer to design, develop, and enhance enterprise-level ServiceNow applications. The ideal candidate will have hands-on experience with ITSM/ITOM modules, scripting, integrations, and building custom applications. This role will focus on platform customization, automation, workflow development, and ensuring scalable, high-quality ServiceNow solutions.

Key Responsibilities

• Design, develop, and implement ServiceNow solutions using best practices.
• Customize and configure modules such as Incident, Problem, Change, CMDB, Asset, Knowledge, Service Catalog, and Request Fulfillment.
• Develop workflows, Flow Designer flows, business rules, script includes, client scripts, UI policies, UI actions, and automation scripts.
• Build and maintain custom applications, dashboards, and reports within ServiceNow.
• Integrate ServiceNow with external systems using REST/SOAP APIs, Integration Hub, MID Server, or web services.
• Enhance CMDB data quality, reconcile CI relationships, and support discovery and service mapping if required.
• Collaborate with stakeholders to gather business requirements and translate them into technical solutions.
• Perform system upgrades, apply patches, and ensure platform stability.
• Troubleshoot defects, resolve issues, and optimize platform performance.
• Prepare and maintain technical documentation for all customizations and integrations.

Required Skills & Experience

• 6-8 years of hands-on experience as a ServiceNow Developer.
• Strong proficiency in ServiceNow scripting (JavaScript, Glide API, Script Includes, etc.).
• Experience with ITSM modules and at least one advanced module (ITOM/ITAM/Discovery/CMDB).
• Hands-on experience with Flow Designer, Integration Hub, Catalog Builder, and Workspace customizations.
• Strong understanding of ServiceNow data models, tables, relationships, and ACL security.
• Proven experience building custom widgets, portals, and UI extensions (Service Portal preferred).
• Experience integrating ServiceNow with third-party tools via APIs.
• Understanding of ITIL processes and best practices.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.