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Flight Centre Travel Group
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ServiceNow Business Analyst

ServiceNow Business Analyst

Flight Centre Travel Group

2 - 4 years

0 Lacs

Noida Uttar Pradesh India

Posted:1 week ago| Platform:

Apply

Skills Required

servicenow analysis support configuration automation testing management service analyze metrics compliance governance reports documentation technology mapping communication itil agile scrum certification

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Collaborate with stakeholders to gather and document detailed business and

technical requirements for ServiceNow & Uipath implementations and enhancements.

Conduct gap analysis, feasibility studies, and impact assessments to identify

areas for process improvement and optimization.

Develop user stories, workflows, process maps, and detailed functional

specifications to support the ServiceNow platform's configuration and
development.

Develop user stories, workflows, process maps, and detailed functional

specifications to support Uipath Automation opportunities

Coordinate with developers and technical teams to ensure that all solutions are

aligned with business objectives and requirements.

Assist in designing, testing, and implementing ServiceNow modules, including

Incident Management, Problem Management, Change Management, Service
Catalog, and CMDB.

Monitor and analyze ServiceNow performance metrics to identify trends, issues,

and opportunities for improvement.

Ensure compliance with industry best practices, standards, and governance in

ServiceNow implementation and usage.

Prepare and deliver reports, presentations, and documentation to communicate

project progress, risks, and findings to stakeholders.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Business

Administration, or a related field.

2-4 years of experience as a Business Analyst, preferably with experience in

ServiceNow or ITSM platforms.

Strong understanding of ServiceNow applications and modules, including

Experience With The ServiceNow Platform And Its Capabilities.

Proficient in business analysis methodologies, process mapping, and

requirements gathering techniques.

Excellent communication and interpersonal skills with the ability to work

effectively with diverse stakeholders.

Strong problem-solving and analytical skills, with attention to detail.
Knowledge of ITIL framework and service management principles is highly

preferred.

Experience with Agile or Scrum methodologies is a plus.
ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) certification is a plus.
Some Knowledge or understanding of Uipath is advantageous

#FCMIN

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