ServiceNow Business Analyst

ESP Global Services

4 - 7 years

8 - 12 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:8 hours ago| Platform:

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Skills Required

computer science relationship management business process service delivery esp business analyst iso service desk it support itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Leading workshops and driving multiple ServiceNow implementations from a customer strategy perspective.
Understanding customer needs, defining strategies, and recommending improvements for efficiency and effectiveness.
Owning business requirements and managing client priorities.
Conducting impact analyses on existing processes and functions.
Producing functional specifications, wireframes, and mock-ups for delivery teams.
Partnering with technical teams to run demos and show-and-tells for end users.
Supporting test script creation, facilitating UAT, and securing client sign-off.

What You Bring

4 7 years experience
in a business analyst or related role.
Strong knowledge of
business process architecture principles
(cloud-based platforms).
Exposure to
ServiceNow
(preferred) and technology workflows like ITSM, CSM, and ITOM (desirable).
Strong facilitation, leadership, and problem-solving skills.
Excellent verbal and written communication.
Ability to work in a matrixed, fast-changing environment.
A proactive mindset with strong relationship management and customer satisfaction focus.

Education & Certifications

Bachelor s degree in computer science, Computer Engineering, Information Systems, or equivalent work experience.
ServiceNow Certified System Administrator (CSA)
(required)
.
ServiceNow Certified Implementation Specialist (CIS)
(preferred)
.
ITIL Foundations certification
(preferred)
.
Willingness to continue ServiceNow education with certifications and accreditations.

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