Posted:1 day ago|
Platform:
Remote
Full Time
• ServiceNow end user and customer communication
• ServiceNow end user and customer training
• Working with the process team to drive out requirements
• Working within the Engineering team to articulate technical challenges and opportunities
• Participating and contributing to workshops offering best possible solutions
• Specific ServiceNow ITSM, SPM (Strategic Portfolio Management) and ITIL experience and exposure
• A strong background as a Business Analyst and knowledge on custom application development within financial or banking industry
• A proactive attitude to development and a willingness to be active in the definition of the ITSM & SPM development with our clients
• The ability to show evidence that you can work with clients, distill requirements, work in partnership with client‘s and engineers to deliver solutions, document and drive signoff
• Excellent management and influencing skills full understanding and ability to lead on all ITIL processes
• Excellent communication and stakeholder management skills
• Able to work independently without significant supervision
• Highly analytical in your approach
• Actively manage application specific enhancements / defects as assigned to the BA
• University Bachelor’s degree in the field of computer science, business or related field with minimum of 3-5 years of business analysis and business partnership experience
• Work in global teams and support global cross-functional environment partnering with internal customers for requirements gathering, analysis and business process definition
WhiteLotus Talent Partners
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