ServiceNow Business Analyst

Job Title- ServiceNow Business Analyst

Location- Remote

Mode- Onsite

Job Type- Full-Time

Responsibilities for servicenow business analyst

• ServiceNow end user and customer communication

• ServiceNow end user and customer training

• Working with the process team to drive out requirements

• Working within the Engineering team to articulate technical challenges and opportunities

• Participating and contributing to workshops offering best possible solutions

• Specific ServiceNow ITSM, SPM (Strategic Portfolio Management) and ITIL experience and exposure

• A strong background as a Business Analyst and knowledge on custom application development within financial or banking industry

• A proactive attitude to development and a willingness to be active in the definition of the ITSM & SPM development with our clients

• The ability to show evidence that you can work with clients, distill requirements, work in partnership with client‘s and engineers to deliver solutions, document and drive signoff

Qualifications for servicenow business analyst

• Excellent management and influencing skills full understanding and ability to lead on all ITIL processes

• Excellent communication and stakeholder management skills

• Able to work independently without significant supervision

• Highly analytical in your approach

• Actively manage application specific enhancements / defects as assigned to the BA

• University Bachelor’s degree in the field of computer science, business or related field with minimum of 3-5 years of business analysis and business partnership experience

• Work in global teams and support global cross-functional environment partnering with internal customers for requirements gathering, analysis and business process definition