Servicenow Architect

Role & responsibilities

Job Summary:

ServiceNow

Key Responsibilities:

• Lead architectural design and implementation of ServiceNow solutions across ITSM, FSM, and CMDB modules
• Architect and oversee the

  Experience Portal implementation

  project to enhance end-user engagement
• Collaborate with stakeholders to define technical requirements and design scalable, secure ServiceNow applications
• Enable and drive

  AI adoption

  and explore new platform capabilities to enhance operational efficiency
• Provide architectural guidance and hands-on support to development and operations teams
• Ensure alignment of ServiceNow strategy with broader enterprise architecture
• Monitor performance, perform platform tuning, and maintain platform health
• Work closely with ServiceNow developers to design custom applications and integrations
• Establish and enforce best practices for coding, performance, and security within the ServiceNow environment

Required Skills & Experience:

• Strong experience in

  ServiceNow

  Service

  Management

  and

  Operations Management

• Proven background as a

  ServiceNow Developer

  with in-depth understanding of platform architecture
• Experience designing and implementing

  ITSM

  ,

  FSM

  , and

  CMDB

  modules
• Demonstrated success in leading

  Experience Portal

  projects in ServiceNow
• Familiarity with AI/ML integrations and capability-building within ServiceNow
• Expertise in scripting (JavaScript, Glide), integrations (REST/SOAP), and custom app development
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management

Preferred Qualifications:

• Certified ServiceNow Architect or Implementation Specialist
• Experience in large-scale ServiceNow transformation projects
• Exposure to agile delivery models and DevOps practices

Preferred candidate profile