ServiceNow Admin/Developer (Immediate Joiner)

Position:

Location:

Employment Type:

Experience: 2-3+ years in similar roles.

Work Timing: 2.30-11.30 pm IST

About The Role

ServiceNow Admin/Developer

Key Responsibilities

Administration

• Manage day-to-day ServiceNow operations, including user access, roles, and permissions.
• Monitor system performance, conduct health checks, and ensure platform stability.
• Perform regular upgrades, patches, and version migrations.
• Maintain CMDB data accuracy and compliance with governance policies.
• Provide first-line support and troubleshoot ServiceNow-related issues.

Development

• Design, configure, and customize ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.).
• Develop client scripts, business rules, UI policies, and workflows.
• Create and maintain dashboards, reports, and performance analytics.
• Implement integrations with third-party applications via REST, SOAP, and APIs.
• Translate business requirements into technical specifications and deliver solutions.
• Ensure compliance with coding standards, best practices, and security guidelines.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ years of experience as a

  ServiceNow Administrator/Developer

  .
• Strong understanding of ITSM processes and ITIL framework.
• Proficiency in ServiceNow scripting (JavaScript, Glide APIs) and UI customization (HTML, CSS).
• Hands-on experience with ServiceNow integrations and APIs.
• Knowledge of CMDB, Incident, Change, Problem, Knowledge, and Service Catalog modules.
• ServiceNow System Administrator certification required.
• ServiceNow Application Developer certification preferred.

Desired Skills

• Strong problem-solving and analytical skills.
• Ability to handle both operational tasks and development projects.
• Excellent communication and collaboration abilities.
• Familiarity with Agile/Scrum methodologies.