EDI Support Analyst

Job Description

W e are seeking a motivated and detail-oriented individual to join our team as an EDI Troubleshooter . This is an entry-level role designed for individuals who may not have prior experience with Electronic Data Interchange (EDI) but have a strong foundation in troubleshooting, data analysis, or IT support. You will play a critical role in ensuring seamless communication between our company and trading partners by identifying and resolving EDI issues, all while receiving on-the-job training and mentorship . Key Responsibilities: Monitor EDI transactions for errors or failures using internal tools and dashboards. Investigate and resolve basic EDI-related issues in collaboration with internal teams and external partners. Log, track, and escalate unresolved issues to senior EDI analysts or IT support. Assist with testing new EDI transactions, formats, or partner connections under guidance. Communicate effectively with customer service, logistics, and vendor support teams to resolve EDI exceptions. Document troubleshooting steps, resolutions, and standard procedures for future use. Participate in EDI system training and contribute to process improvement discussions. What We’ll Teach You: Fundamentals of EDI (X12, EDIFACT formats, transactions like 850, 810, 856) Use of EDI tools and software (e.g., SPS Commerce, Gentran, Cleo, etc.) How EDI integrates with ERP, WMS, and supply chain systems Best practices for EDI testing, onboarding, and partner communication Qualifications: Associate’s or Bachelor’s degree in Information Technology, Business Systems, Logistics, or related field (or equivalent experience) Strong problem-solving and analytical skills Basic understanding of data formats (CSV, XML, JSON) is a plus Comfortable working with spreadsheets and support ticketing systems Excellent verbal and written communication skills Eagerness to learn technical systems and grow within an IT or operations team