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EDI Support Analyst

0 years

0 Lacs

India

Posted:2 months ago| Platform: Linkedin logo

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Skills Required

support data troubleshooting analysis communication trading training transactions resolve collaboration testing service logistics software erp wms onboarding technology xml json

Work Mode

On-site

Job Type

Contractual

Job Description

W



Key Responsibilities:

  • Monitor EDI transactions for errors or failures using internal tools and dashboards.
  • Investigate and resolve basic EDI-related issues in collaboration with internal teams and external partners.
  • Log, track, and escalate unresolved issues to senior EDI analysts or IT support.
  • Assist with testing new EDI transactions, formats, or partner connections under guidance.
  • Communicate effectively with customer service, logistics, and vendor support teams to resolve EDI exceptions.
  • Document troubleshooting steps, resolutions, and standard procedures for future use.
  • Participate in EDI system training and contribute to process improvement discussions.



What We’ll Teach You:

  • Fundamentals of EDI (X12, EDIFACT formats, transactions like 850, 810, 856)
  • Use of EDI tools and software (e.g., SPS Commerce, Gentran, Cleo, etc.)
  • How EDI integrates with ERP, WMS, and supply chain systems
  • Best practices for EDI testing, onboarding, and partner communication


Qualifications:

  • Associate’s or Bachelor’s degree in Information Technology, Business Systems, Logistics, or related field (or equivalent experience)
  • Strong problem-solving and analytical skills
  • Basic understanding of data formats (CSV, XML, JSON) is a plus
  • Comfortable working with spreadsheets and support ticketing systems

  • Excellent verbal and written communication skills

  • Eagerness to learn technical systems and grow within an IT or operations team


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