Service Training Planning & Operation

Job Summary

We are seeking a results-driven Service Training Planning & Operation Manager to lead the design, execution, and optimization of service training strategies, training center development, and operational planning. This role will play a pivotal part in enhancing the skill sets of the service workforce, ensuring training effectiveness, and supporting overall service quality and business growth.

Key Responsibilities

1. Service Training Center Development
   • Lead the development, construction, and expansion of service training centers.
   • Manage procurement of training assets and equipment.
2. Training Program Development & Evaluation
   • Design and develop training aids such as cut sections, working modules, and instructional props.
   • Monitor training utilization and effectiveness to optimize learning outcomes.
3. Training Needs Assessment & Coordination
   • Collaborate with field and quality teams to evaluate training needs and plan accordingly.
   • Coordinate training schedules and resources with relevant stakeholders.
4. Reporting, Budgeting & Vendor Management
   • Generate periodic management reports, including Dealer Score Cards and monthly reviews.
   • Plan, forecast, and monitor the training budget and ensure timely vendor payments and contract management.

Key Skills & Competencies

• Strong strategic planning and project management skills
• Excellent communication and interpersonal skills
• Analytical skills for monitoring training effectiveness and generating reports
• Budget management and financial monitoring expertise
• Vendor and stakeholder management abilities
• Proficiency in MS Office and reporting tools

Qualifications

• B.Tech / MBA
• Minimum 5 years experience in training planning, operations, or related roles
• Experience in the automotive, manufacturing, or technical service industry preferred