Service Reliability Infra Specialist

Job Overview:

We are seeking a skilled and experienced Service Reliability Specialist to join our diverse team as part of newly created Service Reliability Centre (SRC). In this role, you will help improve the availability and performance of Arm infrastructure by utilising Arms AI Operations (AIOPS) and observability platforms. You will collaborate closely with development and platform teams to build and maintain robust observability and response processes.

Responsibilities:

• Serve as the primary technical contact during critical incidents for both on-premise and cloud infrastructure.
• Lead Root Cause Analysis (RCA) for major incidents, identifying contributing factors and actionable remediation.
• Utilize Dynatrace and ServiceNow for correlation analysis, system tracing, and optimizing alerts and visibility.
• Perform detailed diagnostics for virtualization, storage, operating systems, and cloud services during incidents.
• Develop clear and comprehensive runbooks, diagnostic guides, and incident documentation.
• Collaborate post-incident with platform teams to implement improvements via automation, tuning, or design enhancements.
• Coordinate improvements in monitoring, event correlation, and response processes with platform and tooling teams.
• Automate routine diagnostic tasks using scripting (Ansible, Python).
• Provide technical expertise during service onboarding, including setting alert rules, thresholds, and RCA guidelines.

Required Skills and Experience:

• 5+ years in Infrastructure Operations or Platform Support.
• Skilled in detailed root cause analysis and impact assessments in complex environments (cloud-native and legacy).
• Expertise with observability tools (Dynatrace, Datadog, Splunk).
• Proficient in managing Linux/Windows servers, virtualization, storage, and identity platforms (LDAP, Azure AD).
• Strong scripting skills (Python, PowerShell, Bash) and infrastructure automation experience using Ansible.
• Familiarity with ITSM processes and incident management using ServiceNow.
• Comfortable with independent work and flexible shift schedules (including off-hours/weekends) as part of a global team.
• Excellent documentation and communication skills to translate technical issues into actionable insights.
• Capable of analyzing incident trends and recommending reliability improvements.
• Knowledge of virtualization, storage infrastructure, high-performance computing, and cloud services.
• Experience with User Access Management (UAM) and Identity Access Management (IAM) on-premise (OUD LDAP) and Azure AD.
• Experience maintaining Windows and Linux operating systems.
• Proficient with engineering tools (GitHub, Jira, Confluence).

“Nice To Have” Skills and Experience:

• Exposure to high performance computing or cloud-native services
• Knowledge to CI/CD tooling (e.g., Jenkins, GitLab) or container-based systems
• Experience defining SLIs, SLOs, and building service health dashboards

In Return:

Accommodations at Arm

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Hybrid Working at Arm

Arm’s hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

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Accommodations at Arm

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.