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Service Reliability Infra Specialist

Service Reliability Infra Specialist

ARM Embedded Technologies

5 - 10 years

12 - 16 Lacs

Bengaluru

Posted:Just now| Platform:

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Skills Required

Automation Linux LDAP Access management Incident management Windows JIRA Virtualization Monitoring Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Overview:

We are seeking a skilled and experienced Service Reliability Specialist to join our diverse team as part of newly created Service Reliability Centre (SRC). In this role, you will help improve the availability and performance of Arm infrastructure by utilising Arms AI Operations (AIOPS) and observability platforms. You will collaborate closely with development and platform teams to build and maintain robust observability and response processes.

Responsibilities:

Serve as the primary technical contact during critical incidents for both on-premise and cloud infrastructure.
Lead Root Cause Analysis (RCA) for major incidents, identifying contributing factors and actionable remediation.
Utilize Dynatrace and ServiceNow for correlation analysis, system tracing, and optimizing alerts and visibility.
Perform detailed diagnostics for virtualization, storage, operating systems, and cloud services during incidents.
Develop clear and comprehensive runbooks, diagnostic guides, and incident documentation.
Collaborate post-incident with platform teams to implement improvements via automation, tuning, or design enhancements.
Coordinate improvements in monitoring, event correlation, and response processes with platform and tooling teams.
Automate routine diagnostic tasks using scripting (Ansible, Python).
Provide technical expertise during service onboarding, including setting alert rules, thresholds, and RCA guidelines.

Required Skills and Experience:

5+ years in Infrastructure Operations or Platform Support.
Skilled in detailed root cause analysis and impact assessments in complex environments (cloud-native and legacy).
Expertise with observability tools (Dynatrace, Datadog, Splunk).
Proficient in managing Linux/Windows servers, virtualization, storage, and identity platforms (LDAP, Azure AD).
Strong scripting skills (Python, PowerShell, Bash) and infrastructure automation experience using Ansible.
Familiarity with ITSM processes and incident management using ServiceNow.
Comfortable with independent work and flexible shift schedules (including off-hours/weekends) as part of a global team.
Excellent documentation and communication skills to translate technical issues into actionable insights.
Capable of analyzing incident trends and recommending reliability improvements.
Knowledge of virtualization, storage infrastructure, high-performance computing, and cloud services.
Experience with User Access Management (UAM) and Identity Access Management (IAM) on-premise (OUD LDAP) and Azure AD.
Experience maintaining Windows and Linux operating systems.
Proficient with engineering tools (GitHub, Jira, Confluence).

Nice To Have Skills and Experience:

Exposure to
high performance computing
or cloud-native services
Knowledge to CI/CD tooling (e.g., Jenkins, GitLab) or container-based systems
Experience defining
SLIs, SLOs
, and building service health dashboards

In Return:

Accommodations at Arm

At Arm, we want to build extraordinary teams. . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Equal Opportunities at Arm

Hybrid Working at Arm

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Accommodations at Arm

Equal Opportunities at Arm

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ARM Embedded Technologies

Technology / Embedded Systems

San Jose

50-200 Employees

26 Jobs

Key People

Jane Doe

CEO
John Smith

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Service Reliability Infra Specialist