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Indusind Bank
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Service Relationship Manager - Affluent Banking

Job Expired: This job listing has expired.

Service Relationship Manager - Affluent Banking

Indusind Bank

3 - 5 years

4 - 6 Lacs

Bengaluru

Posted:3 months ago| Platform:

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Skills Required

team management customer service banking operations banking products relationship management retail banking cross selling client relationship management branch operations banking sales kyc wealth management corporate banking finance branch banking

Work Mode

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Job Type

Full Time

Job Description

Job title: Service Relationship Manager Location: Bangalore Job Description : Manage & provide exceptional service to mapped affluent clients & be one point of contact for their service related queries/requests & complaints. Handle & Process all financial & Non- Financial transactions pertaining to mapped affluent clients. Upgrade customers maintaining high balances to Exclusive/Pioneer program as per the eligibility. Monitor Daily account balances and maintain book stability through immediate client intervention on accounts which demonstrate balance depletion / attrition propensity. Build and deepen relationships with existing Customer base by focussing on Family Grouping/household penetration. Manage the key performance indicators (Family Penetration/Digital Channel Activation/Book Growth/ Overall Service of the mapped base). Ensure effective on-boarding of NTB clients & engagement with mapped clients as per laid process. Generate quality references for opening new accounts from existing mapped customers. Ensure timely closure of all Request/Complaints/Welcome/CE calls/Campaigns assigned on Talisma. Increase the Client stickiness and engagement by activating customers on Direct Transaction Channels of the bank like Mobile Banking App/ Net Banking / Debit Card/ VIDYO Branch etc. Interested candidates can share their resumes at jasmine.sawhney@indusind.com

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Indusind Bank

www.indusind.com

Banking and Financial Services

Mumbai

N/A Employees

188 Jobs

Key People

Sumant Kathpalia

Managing Director & CEO
Sanjay Jaiswal

Chief Financial Officer
Ravi K. Tewari

Executive Vice President

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Service Relationship Manager - Affluent Banking