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Service Relationship Manager - Affluent Banking

3 - 5 years

4 - 6 Lacs

Posted:3 months ago| Platform: Naukri logo

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Full Time

Job Description

Job title: Service Relationship Manager Location: Bangalore Job Description : Manage & provide exceptional service to mapped affluent clients & be one point of contact for their service related queries/requests & complaints. Handle & Process all financial & Non- Financial transactions pertaining to mapped affluent clients. Upgrade customers maintaining high balances to Exclusive/Pioneer program as per the eligibility. Monitor Daily account balances and maintain book stability through immediate client intervention on accounts which demonstrate balance depletion / attrition propensity. Build and deepen relationships with existing Customer base by focussing on Family Grouping/household penetration. Manage the key performance indicators (Family Penetration/Digital Channel Activation/Book Growth/ Overall Service of the mapped base). Ensure effective on-boarding of NTB clients & engagement with mapped clients as per laid process. Generate quality references for opening new accounts from existing mapped customers. Ensure timely closure of all Request/Complaints/Welcome/CE calls/Campaigns assigned on Talisma. Increase the Client stickiness and engagement by activating customers on Direct Transaction Channels of the bank like Mobile Banking App/ Net Banking / Debit Card/ VIDYO Branch etc. Interested candidates can share their resumes at jasmine.sawhney@indusind.com

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Indusind Bank

Banking and Financial Services

Mumbai

N/A Employees

188 Jobs

    Key People

  • Sumant Kathpalia

    Managing Director & CEO
  • Sanjay Jaiswal

    Chief Financial Officer

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