Service Ops – Technical Operations

Job Summary: We are looking for a hands-on operations specialist with good understanding of Linux, Apache, MySQL environments and to manage it on hosted public clouds like AWS, Azure. Incident management and root cause analysis should be your strengths. Your role will be: Drive the entire service lifecycle incl. deployment, configuration, incident management, accounting, capacity management and performance tuning. Provide timely response and resolution to customers with SLA management in a 247 environment. Own, resolve and restore technical and operational issues with RCA of incidents, while working closely with the other teams. Debugging, troubleshooting, and testing of the software and application issues. Contribute to the knowledge base and documentation for application support improvements. You will need: 3+ years of experience of managing Java based services in Linux, Apache, MySQL environment. Prior experience of managing software environments hosted on public clouds like AWS, Azure. Experience of MySQL administration incl. query optimizations. Ability to access and analyze events from logs and monitoring tools. Familiarity with Linux OS and ability to do scripting in Shell or Python. Incident management skills & troubleshooting of services incl. root cause analysis in a 247 setup. MIS/Reporting of services. Ability to quickly learn new skills, work with other teams/partners. Excellent written and oral communication skills. Knowledge of Telecom domain (Asterisk, SIP) Prior exposure to working with Contact Center applications Experience of conducting product demos and POCs along with sales team Job Title Service Ops Technical Operations Industry BOT Engineering Employment Type Full-Time Location Bangalore