Your role will be: To own and passionately drive the complete lifecycle of services incl. design, develop, test, debug, rollout, and enhancement. Build high performance, scalable and extensible applications. Understand technical requirements and design and develop efficient code. Work as an individual contributor & manage the work of a small team, if required. Involve in code and design reviews. Apply best practices and aim for continuous improvements. Introduce new technologies and frameworks for better scalability, reliability & security of services. Self-starter & ability to work in an agile environment to deliver high-quality software. You will need: Passion for solving problems & designing scalable solutions. Excellent programming skills core Java with at least 4 years of hands-on experience. Great understanding of data structures and algorithms. Prior experience of designing and implementing RESTful web services. Working knowledge of building and debugging highly concurrent and multi-threaded apps. Experience of memory optimization and fixing memory leaks incl. GC tuning. Must have experience working with cloud resources in AWS. Hands-on experience with Linux/Unix and bash scripting. Proficiency with Databases. Understanding of CI/CD concepts, GitHub best-practices & version control. Experience of guiding software engineers towards best practices. Good interpersonal and communication skills. Prior experience of client interaction as a technical consultant for solutioning and implementation will be a great value add. Job Title Senior Software Engineer Industry Engineering Employment Type Full-Time Location Bangalore
Job Summary: We are looking for a hands-on operations specialist with good understanding of Linux, Apache, MySQL environments and to manage it on hosted public clouds like AWS, Azure. Incident management and root cause analysis should be your strengths. Your role will be: Drive the entire service lifecycle incl. deployment, configuration, incident management, accounting, capacity management and performance tuning. Provide timely response and resolution to customers with SLA management in a 247 environment. Own, resolve and restore technical and operational issues with RCA of incidents, while working closely with the other teams. Debugging, troubleshooting, and testing of the software and application issues. Contribute to the knowledge base and documentation for application support improvements. You will need: 3+ years of experience of managing Java based services in Linux, Apache, MySQL environment. Prior experience of managing software environments hosted on public clouds like AWS, Azure. Experience of MySQL administration incl. query optimizations. Ability to access and analyze events from logs and monitoring tools. Familiarity with Linux OS and ability to do scripting in Shell or Python. Incident management skills & troubleshooting of services incl. root cause analysis in a 247 setup. MIS/Reporting of services. Ability to quickly learn new skills, work with other teams/partners. Excellent written and oral communication skills. Knowledge of Telecom domain (Asterisk, SIP) Prior exposure to working with Contact Center applications Experience of conducting product demos and POCs along with sales team Job Title Service Ops Technical Operations Industry BOT Engineering Employment Type Full-Time Location Bangalore
Job Summary: We are looking for an experienced Linux Administrator with a strong background in networking, SIP (Session Initiation Protocol), and Data Centre management. The successful candidate will be responsible for managing our Linux servers, network infrastructure, VoIP systems, and ensuring the smooth operation of our Data Centre facilities. This role requires a combination of technical expertise in Linux, networking, SIP-based communication, and hands-on experience in Data Centre operations. Key Responsibilities: Linux Server Administration: Install, configure, and maintain Linux servers (e.g., Rocky, CentOS, Ubuntu, Red Hat) in a Data Centre environment. Manage system updates, patches, and security configurations. Automate routine tasks using shell scripts and configuration management tools. Monitor system performance, resource utilization, and troubleshoot hardware/software issues. Ensure system backups, disaster recovery, and business continuity processes are in place. Networking: Design, implement, and manage network infrastructure, including routers, switches, firewalls, and VPNs. Configure and maintain DNS, DHCP, and other essential network services. Monitor network performance, optimize traffic, and troubleshoot connectivity issues. Implement network security measures, such as firewalls, intrusion detection systems (IDS), and VPNs. Collaborate with ISPs, telecom providers, and external vendors to resolve network-related issues. SIP and VoIP Management: Configure, manage, and troubleshoot SIP-based VoIP systems, including SIP trunks, gateways, and PBX systems. Monitor and optimize SIP traffic to ensure quality of service (QoS) and resolve issues like call quality and latency. Work with telecom providers to manage and optimize SIP services. Implement and maintain security protocols for VoIP systems to ensure secure communications. Data Centre Management: Oversee the day-to-day operations of the Data Centre, including server and other physical devices management. Ensure the maintenance of the Rack in Data Centre, including access controls, surveillance, and monitoring systems. Manage server rack installations, cabling, and hardware upgrades. Coordinate with vendors for maintenance, and support services. Collaboration and Support: Work closely with development, IT, telecommunications, and Data Centre teams to ensure seamless operations and integration of services. Provide support for network, Linux, VoIP, and Data Centre-related issues to internal teams and end-users. Document configurations, procedures, network diagrams, VoIP setups, and Data Centre layouts. Participate in on-call rotation to address urgent issues. What Youll Need : Bachelors degree in computer science, Information Technology, Telecommunications, or a related field (or equivalent experience). Proven experience as a Linux Administrator with a focus on networking, VoIP/SIP, and Data Centre management. In-depth knowledge of Linux operating systems (e.g., CentOS, Ubuntu, Red Hat). Strong understanding of network protocols (TCP/IP, DNS, DHCP, HTTP/HTTPS, FTP, etc.). Experience with SIP-based VoIP systems, including configuration and troubleshooting. Hands-on experience in Data Centre operations, including server management, rack installation, and environmental monitoring. Proficiency in scripting languages (e.g., Bash, Python) and configuration management tools. Knowledge of security best practices and tools. Strong problem-solving skills and attention to detail. Excellent communication and documentation skills. Preferred Qualifications: Certifications such as RHCE, CCNA, CCNP, or equivalent. Experience with VoIP systems like Asterisk, Free SWITCH, or Cisco Unified Communications. Knowledge of cloud platforms (e.g., AWS, Azure) and containerization technologies (e.g., Docker, Kubernetes) is an added advantage. Experience with SIP monitoring tools and QoS optimization Job Title Linux Administrator with Networking, SIP, and Data Centre Industry SRE Employment Type Full-Time Location Bangalore
As a Telecom Infrastructure Engineer at Ubona Technologies in Bangalore, you will be part of a pioneering SaaS startup specializing in full-stack customer conversation solutions for large enterprises. Ubona Technologies aims to revolutionize consumer communication through cutting-edge AI/ML technologies, enhancing efficiency and reducing friction in enterprise-customer interactions. Our state-of-the-art, cloud-based solutions power millions of interactions daily for leading banks, insurance companies, NBFCs, e-commerce ventures, and telecom operators. In this role, you will work on cutting-edge telephony and VoIP solutions, focusing on SIP servers, dialer systems, and optimizing VoIP performance. We are seeking a skilled SIP/Dialer Software Engineer with a minimum of 2 years of hands-on experience in configuring and managing telephony systems like Asterisk and Kamailio. Your responsibilities will include optimizing VoIP performance, troubleshooting system issues, and ensuring seamless communication for call center operations. Key Responsibilities: - SIP Server Management: Install, configure, and manage Asterisk or similar technology, Kamailio for seamless SIP trunking. - Dialer Setup & Optimization: Configure and maintain predictive, progressive, manual, and preview dialers. - Asterisk/Freeswitch Expertise: Provide high-level support and troubleshooting to ensure system stability. - VoIP Performance Optimization: Improve RTP/SIP signaling, reduce latency, and enhance call quality. - Business Systems Integration: Connect dialers with CRMs, databases, and third-party platforms. - Security & Compliance: Keep systems updated with security patches and regulatory standards. - Collaboration & Support: Work closely with network engineers and developers to resolve issues. Skills required for this role include SIP Server Expertise, Dialer Systems Knowledge, VoIP Protocols understanding, Analytical & Problem-Solving Skills, Network Knowledge, and Excellent Communication. Preferred qualifications include a Bachelor's degree in Computer Science, Telecommunications, or a related field, experience with cloud-based/on-prem telephony solutions, knowledge of high-availability and clustering for telephony platforms, familiarity with compliance standards, and experience with load testing and scalability for VoIP systems. At Ubona Technologies, we offer a collaborative, inclusive, and dynamic work environment where you will have the opportunity to shape innovative customer communication solutions and grow professionally. If you are passionate about telephony technologies and have a strong understanding of SIP protocols, we encourage you to apply and be part of our innovative team.,