Service Now Technical Expert - Automotive Business

SKF has been around for more than a century and today we are one of the world’s largest global suppliers of bearings and supporting solutions for rotating equipment. Our products can be found literally everywhere in society. This means that we are an important part of the everyday lives of people and companies around the world.

In September of 2024, SKF announced the separation of its Automotive business, with the objective to build two world-leading businesses. The role you are applying for will be part of the automotive business. This means you will have the opportunity to be a part of shaping a new company aimed at meeting the needs of the transforming global automotive market.

Would you like to join us in shaping the future of motion? We are now looking for a …

ServiceNow Technical Expert

Job Title: ServiceNow Technical Expert

Organization: BEXIT (Business Excellence & IT Strategy)

Reporting: Head of BEXIT

Position Type: Individual Contributor

Location: Pune/Bangalore/Gurgaon

Role Description:

The ServiceNow Technical Expert will play a pivotal role in building and evolving ServiceNow as the “IT ERP” for the newco IT organization. This individual will take hands-on architectural decisions, guide and supervise external partners in development and application management, and directly contribute to configuration, development, and administration of ServiceNow. The role will consult and guide on architectural and configuration decisions across a broad range of modules—including SPM, ITSM, ITOM, HR, VR, custom apps, integrations, and more—ensuring ServiceNow meets the needs of a modern, integrated IT landscape.

Key Responsibilities:

• Make hands-on architectural decisions for ServiceNow configuration and development.
• Guide and supervise external partners responsible for ServiceNow development and application management.
• Perform configuration, development, and administration tasks within ServiceNow.
• Collaborate closely with the DSM ServiceNow, Enterprise Architect, and Process Owners to ensure alignment with strategic roadmaps and project scopes.
• Investigate and advise on module usage, integrations, and platform capabilities across such as, but not limited to, SPM, ITSM, ITOM, HR, VR, and custom applications.
• Ensure platform design follows best practices and avoids unnecessary customization or technical debt.
• Represent BEXIT as a subject matter expert in cross-functional meetings and initiatives
Training: Provide Training regarding ServiceNow stretching from End Users to Technical Staff and Architects.

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Expectations:

• Prioritize out-of-the-box functionality and avoid custom development unless justified by business case, legal, EHS, or security requirements.
• Follow ServiceNow best practices to ensure scalability, maintainability, and minimal technical debt.
• Demonstrate proactive problem-solving and consultative guidance across modules.
• Maintain clear and effective communication with internal and external stakeholders.
• Ensure all architectural decisions are aligned with the enterprise roadmap and scoped demands.

Qualifications:

Must-Have:

• ServiceNow Administrator certification or equivalent. Additional certifications in the context of ITIL functionality are beneficial.
• Proven experience in scripting and integration within ServiceNow.
• Strong stakeholder management and interpersonal skills.
• Basic knowledge of project management methodologies (Agile, Waterfall, Hybrid).

Nice-to-Have:

• Familiarity with architectural frameworks such as CSDM and TOGAF.
• Experience across multiple ServiceNow modules.
• Understanding of enterprise IT transformation and ERP-like platform design.

Authorization:

• Make architectural and configuration decisions within the roadmap provided by the Enterprise Architect and the scope defined by Process Owners and DSMs.
• Represent BEXIT in cross-functional meetings and initiatives as a subject matter expert (SME).
• Approve configuration and development work that aligns with best practices and avoids unnecessary customization or technical debt.
• Guide and supervise external partners in development and application management activities.

You will enjoy working here if you (are/have)

Ideal profile would be someone keen to learn, grow and work in fast paced environment. Someone who is:

• Strategic and Visionary: Sees the big picture and connects CSR and sustainability goals to long term business strategy and brand image.
• Curious & Data oriented: Makes decisions based on data and continuously learn on new trends and reporting standards.
• Excellent Communicator: Coordinates between departments, executives, and external stakeholders.
• Passionate & Resilient: Handles multiple tasks and thrives in dynamic environments.

SKF is committed to creating a diverse environment, and we firmly believe that a diverse workforce is essential for our continued success. Therefore, we only focus on your experience, skills, and potential. Come as you are – just be yourself. #weareSKF

Some additional information

This position will be located at Pune/Bangalore/Gurgaon.

If you have any questions about the position or regarding the recruitment process, please contact Neha Chawda, Consultant, RPO by neha.chawda@skf.com

Is this you?
If the answer is yes, submit your application with your CV in English no later than 21-December-2025. Please note that we can't accept applications via email.
We will screen candidates continuously throughout the application period, so make sure to submit your application as soon as possible.

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At SKF, we are committed to promoting fairness and inclusivity throughout our recruitment process. To achieve this, we may include assessments and verify the information in your application in compliance with country-specific laws and regulations. If you have any questions or concerns, please feel free to contact the recruiter.