Job
Description
Job Title: ServiceNow Architect
Department: IT / Enterprise Applications
Reports To: IT Director / Head of Digital Transformation
Location: Hyderabad, India
Role Summary
The ServiceNow Architect is responsible for designing, developing, and leading scalable and secure ServiceNow solutions that align with business goals. The role involves application development, system integration, automation, and mentoring development teams while ensuring the platform's performance, reliability, and compliance.
Key Responsibilities
Architecture & DesignDesign scalable and high-performance ServiceNow solutions tailored to business needs and growth.
Application DevelopmentDevelop and customize applications, workflows, modules, and user interfaces on the ServiceNow platform.
Process AutomationAnalyze existing business processes and implement automation to improve efficiency and reduce manual effort.
Systems IntegrationManage integrations with both cloud-based and on-premise legacy systems using SOAP/REST APIs.
Quality AssuranceEnsure high-quality solution delivery through rigorous testing, performance tuning, and documentation.
Leadership & CollaborationLead development teams, mentor junior developers, and collaborate with key stakeholders across business units.
Required Qualifications & Skills
Education:Bachelors or Masters degree in Computer Science, Software Engineering, or a related field.
Experience:5+ years of hands-on experience in ServiceNow development and architecture.
Certifications:ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist (CIS) preferred
Technical Proficiency:Strong command of JavaScript, HTML, and CSSExperience with web servicesSOAP and RESTFamiliarity with Agile/Scrum development methodologiesProven ability to develop robust, reusable solutions within the ServiceNow ecosystem
Soft SkillsStrong problem-solving and analytical capabilitiesEffective leadership and team mentoring skillsExcellent communication and interpersonal abilitiesAdaptability in fast-paced, evolving environmentsStakeholder engagement and business acumen
Preferred QualificationsExperience with ITSM, ITOM, HRSD, or other ServiceNow modulesExposure to ServiceNow Governance, Risk, and Compliance (GRC) or Security OperationsExperience with integration tools (e.g., MuleSoft, Dell Boomi)
Key Relationships
Internal: IT Operations, Business Process Owners, Development Teams, Security and Compliance Teams
External: ServiceNow Partners, Third-party vendors, Consultants
Role DimensionsStrategic ownership of ServiceNow architectureLead complex development initiatives and cross-functional platform implementationsResponsible for technical leadership, code quality, and architectural governance
Success Measures (KPIs)Timely delivery of ServiceNow projects and enhancementsUser adoption and satisfaction metrics post-implementationReduction in manual processes through automationSystem uptime, performance, and reliabilityNumber of successful integrations and streamlined workflows
Competency Framework Alignment
Technical Expertise: Deep understanding of ServiceNow architecture, scripting, and integrations
Strategic Thinking: Ability to align platform capabilities with business strategy
Execution & Delivery: Ownership of end-to-end implementation and release management
Leadership: Mentoring team members, driving best practices, and stakeholder alignment
Continuous Improvement: Identifying opportunities for optimization and platform expansion