Service Now Architect

Job Title: Senior ServiceNow Consultant/Architect (NOW Certified)

Location: [Hyderabad , Chennai ,Pune]

Experience: 10+ Years

Employment Type: [Permanent]

Skills & Experience Required:

Primary Skills:

Strong hands-on expertise in ServiceNow ITSM, ITOM, Workflow Management

Experience with building and maintaining Dashboards, Chatbots, and Analytics on the ServiceNow platform

Architecture & Implementation:

Minimum 10 years of overall experience in IT industry

Minimum 1 full-cycle ServiceNow implementation as a lead architect

Experience with at least 5 enhancement projects on ServiceNow modules

Platform Knowledge:

Deep understanding of ServiceNow architecture and design principles

Experience with custom app development, integration using APIs, and service catalog/workflow creation

Good to Have:

ITIL certification or working knowledge of ITIL processes

Experience with process documentation, including SOPs and best practices

Exposure to Knowledge Management within ServiceNow

Responsibilities:

Lead architectural design and technical implementation of ServiceNow modules

Translate business requirements into technical specifications and workflows

Define integration strategies and ensure smooth interfacing with external systems

Collaborate with cross-functional teams to ensure platform alignment with business goals

Provide thought leadership on ServiceNow best practices, governance, and platform scalability

Guide and mentor junior team members and review technical deliverables

Engage with stakeholders to document processes and ensure knowledge continuity

Preferred Qualifications:

Bachelor's or Master's degree in Computer Science, Information Technology, or a related field

Certified ServiceNow System Administrator / Implementation Specialist

ITIL v3/v4 Foundation certification (preferred)

Interested candidate kindly share profile on below mail id:

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