Service Manager

Role Overview: As a Service Manager at Tesla, you will lead the service team, manage day-to-day operations, and ensure that Tesla Service meets the needs of customers. You will play a crucial role in developing teams, driving critical regional business programs, and setting targets that align with the strategic vision for Tesla. This is a unique opportunity to be part of a revolutionary company that is transforming automotive transportation. Key Responsibilities: - Deliver excellent results consistently on all aspects of customers, people, operations, and financials - Exceed customer expectations by providing exceptional service experiences and actively monitoring service trends for improvements - Inspire and develop team members, setting standards for communication, problem-solving, and creating a positive work environment - Drive operational excellence by owning service center performance, championing safety, efficiency, and quality - Understand the business, know the numbers, and lead daily operations to achieve specific goals in quality, productivity, output, and cost Qualifications Required: - Demonstrate sound judgment and passion for Tesla's mission, people, and customers - Possess technical acumen and knowledge of Tesla products, service systems, processes, and procedures - Be a leader, team-player, and advocate for customers and team members - Have exceptional prioritization, time management skills, and ability to work well in high-pressure situations - Be strategic, proactive, self-aware, flexible, and possess a customer-service mindset - Fluent in English and other local languages - Prior leadership experience in a service-focused industry; automotive expertise not mandatory (Note: Additional details about the company were not provided in the job description),