Service Manager

Position:

About Us:

At PressureJet Systems, we believe that exceptional service fuels our reputation. With a global presence in 50+ countries and a legacy of over 25 years, we lead the industry in High-Pressure Plunger Pumps and back our quality with premium service support. As a Service Manager, you'll not just manage operations you'll drive performance, enhance client satisfaction, and create lasting value through world-class service.

The Role:

Were seeking a performance-driven Service Manager to lead our Service Department. Youll be responsible for complaint resolution, engineer supervision, strategic service planning, spare parts management, and driving AMC/spares revenue. If youre analytical, detail-oriented, and passionate about building high-performing service teams, this is your ideal next step.

Key Responsibilities:

Team Management & Supervision

• Allocate complaints and track escalations
• Monitor field engineer KPIs and conduct performance reviews
• Conduct regular training, mentoring, and audits
• Lead weekly/monthly team meetings and maintain engineer-wise dashboards

Complaint Resolution & Client Satisfaction

• Ensure SLA-compliant complaint acknowledgment and resolution
• Handle escalated/critical client complaints directly
• Approve spare parts usage and discount requests
• Conduct RCA for repeat complaints and institutionalize learnings

Depo Repairs & Spare Management

• Approve spare dispatches and quotations
• Coordinate with inventory and production teams for availability
• Optimize service costs and ensure first-time-fix efficiency

Revenue Generation

• Drive AMC renewals and proposal conversions
• Ensure spare part sales during all service interactions
• Proactively identify service upselling opportunities

Reporting & Analysis

• Maintain TAT, AMC, NPS, spare usage, and recurring complaint reports
• Track training hours and team retention
• Oversee travel cost optimization and service cost per visit

Cross-Functional Coordination

• Liaise with Design, Purchase, Sales, Production, and Accounts to align service needs with business goals

Required Skills and Competencies:

Technical Expertise:

• In-depth knowledge of service operations and high-pressure systems
• Understanding of installation, commissioning, and RCA techniques
• Cost analysis, quotation preparation, and AMC structuring
• Proficiency in Excel, CRM, ERP tools

Soft Skills:

• Leadership and team management
• Analytical and decision-making capabilities
• Strong communication and conflict resolution
• Customer negotiation and satisfaction handling

Educational Qualification:

• Diploma/B.E. in Mechanical or Production Engineering

Experience:

• 4+ years of hands-on experience in service, including team management

Travel Requirements:

• Occasional travel for audits, escalated complaints, and AMC discussions

Why You'll Love Working with Us:

• Leadership Role:

  Shape the future of PressureJets service excellence

• Growth-Focused Culture:

  Develop technical, strategic, and managerial expertise

• Purpose-Driven Impact:

  Elevate customer experience and internal efficiencies

• Cross-Departmental Exposure:

  Work closely with core business functions

Contact Person:

Aadarsh Vajpai