Service Manager (Medical device)

Job Title: Service Manager – Medical Devices

Location: Noida
Experience Required: 8–10 years (Medical Devices)

Salary: As per market standards

Job Purpose:

The Service Manager will lead and manage the service operations for medical devices, ensuring timely installation, preventive and corrective maintenance, and after-sales support. The role involves team leadership, customer relationship management, and ensuring compliance with healthcare standards and regulatory requirements.

Key Responsibilities:

• Lead, supervise, and mentor the service & application team across regions.
• Plan, coordinate, and monitor preventive maintenance, breakdown calls, and product installations.
• Develop and implement service policies, SOPs, and escalation procedures.
• Ensure compliance with medical device regulatory requirements and hospital protocols.
• Build strong customer relationships by providing excellent after-sales service and technical support.
• Conduct training programs for service engineers, application specialists, and end-users.
• Track and analyze service performance metrics (response time, uptime, warranty, AMC/CMC performance).
• Coordinate with OEMs and internal stakeholders for escalated technical issues.
• Manage spare parts inventory, service contracts (AMC/CMC), and cost control.
• Support sales team during demos, tenders, and technical clarifications.
• Prepare periodic reports on service activities, customer feedback, and market insights.

Key Skills & Competencies:

• Strong knowledge of installation, troubleshooting, and maintenance of medical devices (Critical care products).

· Diploma, Bachelor’s degree in Biomedical Engineering / Electronics / Medical Technology.

• 8–10 years of progressive experience in medical device service & technical support
• Leadership and team management skills.
• Customer-oriented mindset with excellent communication & problem-solving abilities.
• Familiarity with healthcare regulations, BIS/CE/FDA standards, and hospital safety norms.
• Ability to manage multiple projects and deadlines effectively.
• Proficiency in MS Office, CRM, and ERP systems.

Job Type: Full-time

Application Question(s):

• current salary
• expected salary

Experience:

• total work: 8 years (Required)

Location:

• Noida, Uttar Pradesh (Required)

Work Location: In person