Service Manager

Job Description: We are seeking a Service Manager with experience in the Medical Device Industry. The ideal applicant should be pleasant to deal with and have a strong customer focus.

Position Type: Regular

Department: Support/Service - CL

Location: Mohali

Number of Posts: 1

Industry Type: Medical Device Manufacturing

Qualification & Experience:

• Should have Degree/Diploma in Electronics & Electrical Engineering with more than 10 years of experience in service in Medical device Industry.
• Should have knowledge of man-power management to achieve defined through put.
• Should have hands on exposure to ERP system.
• Should be able to train & manage team activities under this profile.
• Must be familiar with computer applications like MS word, Excel etc.
• Must be dedicated and hardworking to achieve set targets.

Role and Responsibilities:

• Planning and execution of Installation and commissioning
• Training of customer/engineers on product.
• Managing a team of service Engineers
• provide guidance and support to clients using Cardiolabs' goods or services
• Communicating courteously with customers by telephone, email, letter and face to face;
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• Revenue generation through AMC/ CMC from customers
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
• Keeping accurate records of discussions or correspondence with customers;
• Analysing statistics or other data to determine the level of customer service Cardiolabs is providing;
• Writing reports analysing the customer service that Cardiolabs provides;
• Developing feedback or complaints procedures for customers to use;
• Developing customer service procedures, policies and standards for our organisation or department;
• Meeting with other managers to discuss possible improvements to customer service;
• Being involved in staff recruitment and appraisals;
• Training team to deliver a high standard of customer service;
• Leading or supervising a team of customer service staff;
• Learning about Cardiolabs's products or services and keeping up to date with changes;
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses
• Service area process owner for QMS requirements-Service area.
• To promote efficiency and customer focus in service delivery
• Shall be responsible for Customer satisfaction.

Key Skills:

• Should be Result oriented to achieve set targets
• Should have Good communication skills
• Should be disciplined and Punctual.

Job Types: Full-time, Permanent

Pay: ₹17,312.42 - ₹48,446.61 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person