Service Manager (Automobile)

Key Responsibilities

1. Customer Service & Relationship Management

• Ensure excellent customer experience throughout the service process.
• Address customer queries, complaints, and escalations promptly.
• Monitor customer satisfaction (CSI) scores and implement improvement actions.
• Maintain long-term customer relationships and promote service loyalty programs.

2. Workshop & Technical Management

• Supervise the workshop floor, allocate jobs, and ensure timely repairs.
• Monitor quality of work performed by technicians and ensure zero rework.
• Ensure proper diagnosis of vehicles using OEM tools and guidelines.
• Conduct regular audits of workshop tools, equipment, and safety standards.

3. Staff Management

• Lead, train, and motivate a team of technicians, service advisors, and support staff.
• Conduct performance evaluations and provide skill development guidance.
• Ensure adequate manpower planning and shift scheduling.

4. Operational Efficiency

• Manage daily service operations, job card flow, and workflow management.
• Oversee spare parts coordination to avoid delays in job delivery.
• Ensure adherence to OEM guidelines, warranty policies, and SOPs.
• Implement lean processes to improve turnaround time (TAT).

5. Revenue & Business Development

• Achieve service department revenue, profitability, and productivity targets.
• Promote value-added services, AMC packages, and extended warranties.
• Monitor service upselling by the team and track performance metrics.
• Control expenses and optimize resource utilization.

6. Reporting & Compliance

• Prepare daily, weekly, and monthly reports (work load, TAT, productivity, revenue).
• Ensure compliance with industry regulations, safety rules, and company policies.
• Coordinate with OEM representatives for audits, training, and feedback.

Qualifications & Skills

• Diploma/Graduation
• 5 years of experience in automobile service operations (with leadership exposure).
• Strong technical knowledge of automotive systems and diagnostics.
• Excellent communication, problem-solving, and customer-handling skills.
• Ability to manage large teams and high workshop volumes.
• Proficiency in DMS/CRM systems and OEM service tools.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month