Service Management Specialist

Skill required: Business Reporting & Governance - Reporting Analytics
Designation: Service Management Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in excel and MIS reports are looked at for these skills Prepare management reports and analysis, both recurring and ad-hoc. It focuses on tracking business performance through trusted data and insights while actively managing employee behaviors.
What are we looking for? •Program Project Management •Analysis and Reporting •Business Intelligence (BI) Reporting Tools •Adaptable and flexible •Problem-solving skills •Written and verbal communication •Ability to perform under pressure •Collaboration and interpersonal skills •Microsoft Excel •Microsoft PowerPoint • Support coordination and documentation for board and committee activities. • Manage governance meetings, including agenda preparation, minute-taking, and SLA/status reporting. • Act as a liaison between senior stakeholders and the Bangalore team to facilitate effective communication. • Maintain and report governance-related data using Jira tracking systems.
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts