2167 Service Level Jobs - Page 47

At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing educat...

At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comp...

Roles and Responsibilities Manage international process team, ensuring efficient operations and meeting SLAs. Oversee AHT, shrinkage control, attrition management, KPIs (KRA), CSAT, and customer service operations. Develop strategies to reduce shrinkage and improve overall performance metrics. Collaborate with cross-functional teams to resolve issues and implement process improvements. Ensure compliance with US process standards and maintain high levels of quality assurance. Contact - Neelam HR - 9594690866 Email - Neelam.Shahu@teleperformancedibs.com

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

*You must be able to start on September 1, 2025* ServiceNow is looking for a high achieving Sales Development Representative to join our expanding Global Sales Development team. You will produce new business pipeline in mid- to large-size enterprises, working with Lead Development Representatives and Field Sales professionals. What you get to do in this role: The Sales Development Representative builds sales pipeline by identifying qualified opportunities: Establish new business relationships with influential contacts within target accounts Understand an organizations goals Identify new sales opportunities and pass them to Field Sales team members in the CRM Partner with Field Sales to creat...

Senior Analyst, Payroll Job Description Summary Overview Manages the accurate and timely delivery of payroll globally This includes accounting, distributing and outsourcing the preparation of taxes and deductions, maintaining payroll records, preparing reports for management, preparing and distributing pay information to employees, and vendor management Responsible for establishing the right KPIs and for tracking performance against them Role Maintains documentation of Service Level Agreements and reviews for accuracy Enters and reviews data inputs to the payroll register Executes administrative activities to support payroll planning and implementation Performs systems testing related to pro...

About this opportunity: We are currently seeking an innovative and dedicated Automated Operations Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you. What you will do: - Engage in 1st Level Service Monitoring and Event Management. - M...

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options...

Join our Team About this Opportunity We are now looking for a 1st Level Operations professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. What you will do Provide accurate, effective, and professional HR Support in local and global HR processes and tools. Together with your team, handle and resolve HR cases as a 1st line HR support, take part- and ownership of initiatives to improve our support and enhance competence both within your direct team and our organization....

Position Summary... What youll do... Job Description As a Team leader, you will be responsible for encouraging and promoting excellent customer service. You must be able to assist and support your agents (as needed) with technology, professional communication, and career development while building rapport within your team and upholding service level metrics. To exceed our customers needs, you must be punctual, reliable, problem solve, embrace change, act with integrity, and dedicated to making a difference. About Team: We are a one-stop shop for all mission-critical services that are both high-quality and low-cost. Our team is responsible for a variety of priorities, including solving comple...

About this Opportunity We are now looking for a 1st Level Operations professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. What you will do Provide accurate, effective, and professional HR Support in local and global HR processes and tools. Together with your team, handle and resolve HR cases as a 1st line HR support, take part- and ownership of initiatives to improve our support and enhance competence both within your direct team and our organization. Be part of a ...

Job Description We Go Integra Facility Management Company , a fast growing, an ISO 41001:2018, ISO45001:2018 certified technology driven integrated facility management (IFM) company, looking for a young, dynamic, result-oriented professional for Facility Manager role for a premium Apartment. We are working with 100+ premium clients across Bangalore, Hyderabad, Coimbatore, Chennai. Founded by professionals with diverse skills, we work towards creating a safe, secure & clean-living environment. https://www.gointegra.in/ Go Integra Facility Management is looking for Facility Manager Tech to join our dynamic team and embark on a rewarding career journey A Facility Manager is responsible for over...

The purpose of this role is to provide support to the senior team, taking responsibility for all administrative tasks within the team to ensure campaigns run smoothly and to plan. Job Description: The purpose of this role is to: Effectively runs the day-to-day planning on key accounts. Builds and develops media owner relationships in order to drive market leading planning for clients. Works with other departments to ensure a campaign goes live on time through the use of best practice and adherence to Service Level Agreement s. Uses understanding of commercial opportunities and trading focuses to ensure investment is guided towards the most appropriate partners. Create, manage and co-ordinate...

Title: Job Description - Regional Service Manager at Kohler Co. Introduction: At Kohler Co., we are a leading global manufacturer in the plumbing industry, known for our high-quality products, innovative designs, and commitment to customer satisfaction. We are currently seeking a highly motivated and experienced individual to join our team as a Regional Service Manager. A. Technical Service Operations Monitor and review Service Level Agreement (SLAs) such as Response TAT, Resolution TAT and Open calls with the field team, service partners as well as with the senior management. Build Kohler Authorized Service Partner (KASP) network and field force management according to the call volume and b...

The Global Service Delivery Human Resources Team Lead supervises a team of H R Administrators who provide administrative support to multiple RWS sites . The role ensu res the effective and efficient delivery of HR People Services processes. The Human Resources Team Lead works closely with Global Service Delivery leadership on proper execution of HR administrative services . About RWS HR Our business is nothing without our people. As part of our global Human Resources team, you will be supporting over 8,000 people, across 100 legal entities in 43 different countries. We have a vibrant and nurturing culture where everyone can learn, grow, and thrive. We also love ideas and exploring new ways o...

About Maximus India: Maximus is a global leader in delivering transformative business services that improve the lives of people and communities. As we expand our presence in India, we are seeking a seasoned Facilities Leader to manage our new office in Bangalore and ensure operational excellence across all aspects of facilities and workplace management. Role Overview: The Manager/Senior Manager - Facility will be responsible for overseeing the complete facilities function for our Bangalore office. This includes managing day-to-day operations, ensuring safety and compliance, handling travel logistics, coordinating maintenance and repairs, and driving strategic planning and budgeting for the f...

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places at scale and in total security. Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovati...

The purpose of this role is to provide support to the senior team, taking responsibility for all administrative tasks within the team to ensure campaigns run smoothly and to plan. Job Description: The purpose of this role is to: Effectively runs the day-to-day planning on key accounts. Builds and develops media owner relationships in order to drive market leading planning for clients. Works with other departments to ensure a campaign goes live on time through the use of best practice and adherence to Service Level Agreement s. Uses understanding of commercial opportunities and trading focuses to ensure investment is guided towards the most appropriate partners. Create, manage and co-ordinate...

This is your chance to change the path of your career and guide multiple teams to success at one of the worlds leading financial institutions. As a Manager of Software Engineering at JPMorgan Chase within the Consumer and Community Banking Technology team, you will oversee multiple teams, guiding their daily implementation activities. Your role involves identifying and escalating issues while ensuring that your teams work aligns with compliance standards, business requirements, and tactical best practices. Job responsibilities Provides guidance to immediate team of software engineers on daily tasks and activities Sets the overall guidance and expectations for team output, practices, and coll...

This is your chance to change the path of your career and guide multiple teams to success at one of the worlds leading financial institutions. As a Manager of Software Engineering at JPMorgan Chase within the Consumer and community banking technology team, you lead multiple teams and manage day-to-day implementation activities by identifying and escalating issues and ensuring your team s work adheres to compliance standards, business requirements, and tactical best practices. Job responsibilities Provides guidance to immediate team of software engineers on daily tasks and activities Sets the overall guidance and expectations for team output, practices, and collaboration Anticipates dependenc...

Loan Servicing Specialist - Operations Analyst, a vital role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Specialist - Operations Analyst within our Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will ...

What We Offer: Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charg...

We are hiring Customer Logistic Manager based out at Mumbai. Essity is a global leader in health and hygiene with our corporate headquarters in Stockholm, Sweden, and North American headquarters in Philadelphia, PA. We are a multi-billion-dollar company that is committed to breaking barriers to well-being. Essity does this through innovative brands in the areas of Professional Hygiene, Consumer Goods, and Health & Medical Solutions. Main responsibilities: Strategic Partnerships: Collaborate extensively with Customer Logistics/Customer Facing Managers in Regions and Essity s Commercial, Business Development, and E-Commerce Teams. The goal is to establish Essity as the preferred logistics part...

About the Role Serving billions of impressions per month on a variety of websites with different audiences, we collect data from our publisher embed technology and use this data to serve better advertisements for our publishers. Our publishers expect a stable high quality product that they can build their businesses around. The back-end engineers make sure that we are able to scale our systems to store large volumes of data and service billions of requests each month, while providing in-depth analytics to our publishers. You will get the opportunity to work on a variety of our back-end systems and have ownership of features from conception through delivery. Challenges and Opportunities Have ...