1182 Service Level Jobs - Page 47

We are seeking a Product/Offer Manager - AI-First CX to drive the definition, standardization, and commercialization of our AI-First CX solutions. This role is a hybrid of Product Management and Offer Management, requiring strategic thinking, execution capabilities, and strong cross-functional collaboration to bring AI-First CX solutions to market successfully. Our AI-First CX solutions integrate third-party AI and CX software with our company s professional, advisory, support, skilling, adoption, cybersecurity, and customer success services, ensuring customers receive a comprehensive, outcome-driven experience. The Product/Offer Manager will be responsible for defining the structure, pricing, and scalability of these solutions while ensuring alignment with customer needs and business objectives. This position collaborates with Sales, Presales, Professional Services, Support, Marketing, and Sales Operations to ensure the AI-First CX solution is well-defined, commercially viable, and effectively positioned for growth. Responsibilities Product Management Responsibilities (Solution Definition & Standardization) Define and maintain the AI-First CX solution framework, ensuring alignment with customer needs, vendor capabilities, and industry trends. Develop and maintain standardized, repeatable use cases and professional services packages to enhance scalability and differentiation. Work with AI and CX technology partners to integrate their solutions while ensuring our value-added services (PS, support, advisory, skilling, adoption, cybersecurity, customer success) are included as standard components. Own the solution roadmap, defining future enhancements and expansions in line with market opportunities. Establish qualification criteria for sales and presales teams to ensure effective customer targeting and opportunity prioritization. Offer Management Responsibilities (Commercialization & Packaging) Define the commercial model, including pricing, bundling, and monetization strategies, ensuring AI-First CX solutions are profitable and easy to sell. Develop clear service level agreements (SLAs) and offer structure to prevent ad-hoc customization and ensure standardized delivery. Ensure that AI-First CX solutions drive cross-sell and upsell opportunities across our broader service portfolio (advisory, cybersecurity, skilling, customer success, etc.). Work with Finance and Sales Operations to define profitability models, margin structures, discounting frameworks, and deal approval processes. Contribute to the Quote-to-Cash (Q2C) process, collaborating with the COO (or Sales Operations Team) to streamline quoting, approvals, contracting, and order fulfillment. Sales Enablement & GTM Execution Collaborate with solution/product marketing so they develop structured playbooks, sales kits, and internal training materials to ensure sales teams understand how to position, price, and sell AI-First CX solutions. Collaborate with Solution Architects and Presales teams to enable them to validate and articulate AI-First CX solutions effectively. Work with Marketing to ensure AI-First CX messaging aligns with the company s positioning, value proposition, and customer engagement strategy. Support major sales opportunities by providing product/offer expertise and strategic guidance. Ensure all materials, including internal sales collateral and tools, are available on the company s internal sales portal for easy access and utilization. Performance Measurement & Continuous Improvement Define and monitor KPIs related to AI-First CX adoption, revenue growth, and customer satisfaction. Continuously refine AI-First CX solutions based on sales performance, customer feedback, and competitive analysis. Stay updated on emerging AI-driven CX technologies and industry trends to keep our solutions innovative and competitive. Qualifications 5+ years of experience in product management, offer management within AI, CX, or cloud-based solutions. Experience in reselling third-party AI and CX software solutions while integrating professional and advisory services. Strong understanding of AI-driven customer experience solutions, including chatbots, virtual assistants, automation, and conversational AI. Proven ability to define pricing strategies, commercial models, and go-to-market execution plans. Experience in developing standardized, re-sellable use cases and professional services packages. Strong analytical and business acumen with experience in defining monetization models and profitability structures. Excellent cross-functional collaboration skills, with the ability to work with sales, presales, marketing, and delivery teams. Strong communication and presentation skills, with the ability to translate complex solutions into clear business value.

Job Description : Job Title Manager - Central Demand Planning About the Function: Our Supply Chain and Manufacturing team are problem-solvers, sourcing, producing, and delivering our much-loved brands to delight customers around the globe. Over half of Diageo s 30,000+ people work in Supply Chain and Manufacturing. It s an intricate and sophisticated operation that s the product of logistical, manufacturing, and technical collaborations. Our teams in 100 sites in over 30 countries cover production facilities, supplier relationships, customer collaborations and third-party agreements. We re committed to realising our Society 2030: Spirit of Progress goals, to protect the environment and support our farmers and suppliers. Whatever your skills and experience, we ll help you to thrive in our inclusive culture. Role Responsibilities: 1 Demand Planning Statistical Forecasting Ensure a correct and efficient Demand planning of FG basis past data at various levels on the customer & product hierarchy by generating baseline statistical forecast Demand Planning Prepare bottom-up forecasts by region using baseline, cluster & regional sales review & activation inputs in order to get consensus on the forecasts Replenishment Planning Ensure high Service levels and minimization of OOS at Customer point through the use of the replenishment tool and making changes to norms Service Level Performance Drive initiatives to enhance responsiveness of supply chain in the weekly E2 execution meetings. Consensus Meeting Coordinate the demand across the regions/CSD/BII/BIO to provide an all-India picture of demand by region/category/brand 2N1, T4, T5 Execution Responsible for end-to-end execution of N1 (month SLT meeting), T4, KPI Performance meetings. Assist Head of S&OP in anchoring meetings with well prepped agenda/insights Ensure adherence of F1- F5 by regions as per defined SOPs & constantly improvise existing processes to drive efficiency (effort & timely insights) 3Data Analytics & Insight Generation Identify and analyze trends in various planning KPIs for management decision making (across demand, replenishment, production and materials planning) Liaison with regions/central teams to effectively convert performance gaps to improvement opportunities 4Forcast Sensing / Special Project Management Drive adoption of O9 tool in demand planning Drive next level of demand planning maturity - explore forecasting sensing algorithms Scenario planning for planned &unplanned disruptions SPOC for Statistical forecasting - drive forecast improvement initiatives with regions for accurate integrated business planning Drive tech enabled projects like IBP (o9), Pulse, Anaplan etc. to ensure, implementation, adoption & successful transition Flexible Working Statement: Flexibility is key to our success. Talk to us about what flexibility means to you so that you re supported to manage your wellbeing and balance your priorities from day one. Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you ll be welcomed and celebrated for who you are just by being you. You ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world. Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application. Worker Type : Regular Primary Location: Bangalore HO Additional Locations : 2025-05-06

Relevant Years of Experience 8+ Years Total Yrs. of Experience* 8+ Years Detailed JD *(Roles and Responsibilities) 8+ years experience in software development or performance Testing and Engineering with systems analysis, including using agile practices Engage in and improve the whole lifecycle of services - from inception and design, through deployment, operation and refinement. Support services before they go live through activities such as system design consulting, Capacity planning, risk assessments and launch reviews. Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Run continuous Improvement activities that improve service availability, recovery, efficiency & performance. Work with team to implement highly available and scalable architectures for core and third-party components of the Service. Implement metrics, monitoring, and incident response processes. Align with/improve, change management and capacity planning processes. Monitor levels of manual effort and drive improvement through automation and stability Proactively improve service availability, performance & efficiency via delivery of o Implemented metrics, monitoring, and incident response processes. o Improvements in change management and capacity planning processes o Automated feature/story engineering quality measures Be aware of production degradation of Service level objectives. Identify the specific system information needed to facilitate incident response / post-mortems and deliver root cause analysis. Contribute as part of a Scrum team to maintain a deep understanding of system functionality and architecture, with primary focus to operational aspects of the service (availability, performance, change management, incident response, capacity planning, etc.) Operational Excellence to facilitate improved NPS with customers (internal & external) and address specific operational needs & concerns. Domain* Banking Desired skills Gatling, AWS Cloud, Harness, K6 Mandatory skills End to End Performance testing using LoadRunner and JMeter .Hands on Experience with Monitoring tools like APPD, Grafana, Splunk etc., Performance Engineering Activities. Devops and CI with CD, Web logic, Oracle Databases, Cloud native services Work Location Gurgaon BGCheck (Pre onboarding Or Post onboarding) Pre-onboarding Any client prerequisite BGV Agency* Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) * IST Business Hour Vendor Rate 7450 INR/Day

Assists with report preparation initiatives to for various internal colleagues and data entry and oversight for internal databases and reference areas. Works to contribute to the achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Supports team members by ensuring the timely and accurate production and tracking of invoices and pricing estimates and ensuing documentation. Collaborates with colleagues to field basic transactional or operational requests and gain insight regarding the reception of existing processes and transactional channels. Provides support for risk management identification processes and procedures. Supports senior level colleagues with special projects or initiatives by assisting with delivering changes and reporting on related performance. Handles basic procedural or operations related Insurance claims inquiries to maximize product and function value. Ensures quality delivery of services and full compliance with quality and operational standards. Possesses a basic understanding of the insurance business and the regulatory environment and the related procedural requirements for brokers and other key insurance agreement players.

We re seeking for an individual who is ready to work with complex & diverse insurance work. This person will get opportunity to enhance insurance knowledge and understanding & build on client management skills. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role We will count on you to: Process and self-Management: Contribute to achieve the Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and is in compliance at all times. Maintains performance standards. Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Completing all training related activities when assigned Cognizant of completing all assigned activities within the stipulated time Ensuring all production targets are met in training Ensuring all production targets are met in BAU (Post training) Ensuring all Quality targets are met in training Ensuring all quality targets are met in BAU (Post training) Communicate status of work, any issues with team managers and manager on time Ready to work in 6:30 PM to 3:30 AM Compliance, Regulatory and Procedural Responsibilities Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company Appropriate usage of Marsh Specialitys systems to monitor, record and retain information Demonstrate clear understanding of regulatory requirements Proactively ensures compliance with regulatory and risks framework Adheres to policies, guidelines and operating procedures Keeps own knowledge and expertise up to date and relevant Identifies and evaluates risks appropriately. Recognises how own actions impact on compliance While the above are basic requirements mentioned, the role may not be limited to only these listed What you need to have: 3-8 years of work experience Graduate in any stream Fair understanding of Insurance Broking business and dynamics Good command over spoken and written English Superior comprehension and articulation skills Ability to prioritize and organise tasks, work within stiff timelines Eye for detail and innovative mindset Basic knowledge of MS Office Willingness to learn and adapt to changes What makes you stand out: Insurance certification from The Institutes, USA Post-Graduation/Certificate Courses in Insurance Any prior experience on any insurance process Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

As a Site Reliability Engineer III at JPMorgan Chase within the Infrastructure Platforms, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform. Job responsibilities Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications Implements infrastructure, configuration, and network as code for the applications and platforms in your remit Collaborates with technical experts, key stakeholders, and team members to resolve complex problems Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers Supports the adoption of site reliability engineering best practices within your team Should complete SRE Bar Raiser Program Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 3+ years applied experience Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform Proficient in at least one programming language such as Python/Java Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker Familiarity with troubleshooting common networking technologies and issues Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team Ability to initiate and implement ideas to solve business problems Preferred qualifications, capabilities, and skills Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, artificial intelligence, Android, etc.) Familiarity with troubleshooting common networking technologies and issues Ability to multitask and swiftly transition between different types of issues. Passion for learning new technologies and driving innovative solutions.

As a Site Reliability Engineer III at JPMorgan Chase within the Employee Platforms team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform. Job responsibilities Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications Implements infrastructure, configuration, and network as code for the applications and platforms in your remit Collaborates with technical experts, key stakeholders, and team members to resolve complex problems Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers Supports the adoption of site reliability engineering best practices within your team Contributes to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 3+ years applied experience Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, artificial intelligence, Android, etc.) Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker Familiarity with troubleshooting common networking technologies and issues Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team Preferred qualifications, capabilities, and skills Ability to initiate and implement ideas to solve business problems Passion for learning new technologies and driving innovative solutions

As a Loan Servicing Specialist - Team Member within Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation and to make a significant impact on our operations Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs consistently. Ensure 100% compliance with process-related policies, guidelines, and controls. Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently. Support the secondary trading desk with trade booking and settlements. Liaise with bank departments and external contacts, including Borrowers and Trustees. Follow up timely with agents or customers for any missing notifications. Complete all funding within the SLA on the same day. Serve as the SME and first internal POC for process-related queries and clarifications. Act as the first point of escalation for process-related issues from customers. Pay attention to detail to ensure all documents are processed correctly. Identify changes to processes to improve productivity and efficiency. Required qualifications, skills and capabilities Hold a Bachelor s degree in Finance or a related field, or possess equivalent work experience. Minimum 6 months of experience in the Financial Services industry with a proven track record of delivery. Understand business financial statements, cash flow capacity, and loans across various industries and business types. Exhibit strong research, analytical, and comprehension skills to analyze large data sets. Manage clients effectively, build partnerships, and lead while dealing with multiple stakeholders simultaneously. Utilize effective time management and prioritization skills to achieve business objectives. Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments. Preferred qualifications, skills and capabilities Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that need to be escalated promptly. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly.

As a Lead Site Reliability Engineer at JPMorgan Chase within the Consumer & Community Banking, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers. Job responsibilities Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team Leads initiatives to improve the reliability and stability of your team s applications and platforms using data-driven analytics to improve service levels Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses Documents and shares knowledge within your organization via internal forums and communities of practice Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.) Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.) Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.) Experience with troubleshooting common networking technologies and issues Ability to identify and solve problems related to complex data structures and algorithms Drive to self-educate and evaluate new technology Ability to teach new programming languages to team members

The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Candidates should be flexible enough to work in 24*7 environments. Key duties and responsibilities Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement Identify and resolve problems within the defined procedures. Complete archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval Expected to work on initiatives/Ad-hoc requirements as per business needs. Should be able to work independently but also need to be a good team player. Should be able to identify process gaps & need to work as a trouble shoot. Ability to support, guide & train other team members. Should have the ability to understand & handle complex queries Strong domain knowledge is essential & understanding of TA business .es Well versed with preparation and review of SOPs/Process flow charts Able to identify & implement various process control Provide innovative ideas for process enhancements Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled Ability to prioritize multiple tasks by utilizing effective time management skills. Qualification and Experience Prior Transfer Agency processing experience is required Bachelor s Degree in Commerce is desires 1-5 years of relevant experience Skills Required Strong analytical skills Responsible for meeting all client deliverables Ability to navigate proficiently in a windows environment Strong knowledge of Microsoft excel & word Ability to write messages in a clear and concise manner Ability to read, write & speak English proficiently Strong research, resolution and communication skills Interpersonal skills - Relationship builder, respectful and resolves problems Communication skills - Presentation skills, listening skills, oral & written communication skills Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship builder Motivational skills - Performance standards, achieving results and persistent. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shifts as per business needs Prior Transfer Agency processing experience is required. Bachelor s degree in commerce is desires. desirable 1-5 years of relevant experience Ability to work under pressure and should be able to handle multiple projects. A good understanding of effective risk management & it s execution. Effective verbal reasoning and numeric skills Excellent planning and organization skills The candidate should be able to understand the intricacies of TA business & it s impact on other related functions. Career with Apex A genuinely unique opportunity to be part of an expanding large global business. Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly.

The Operations Manager is responsible for client coordination, training branch team members and technicians in planning and service-related expertise, and is familiar with the local work area. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Oversee overall branch operations, including team supervision, petty cash approvals, and technician coordination through daily briefings and regular meets to foster team bonding. Build and maintain strong client relationships through regular visits, lead generation via existing clients, organizing awareness campaigns, and promptly addressing complaints within the minimum turnaround time (TOT). Conduct service-level reviews and share updates on new products during client interactions, ensuring continued engagement and satisfaction. Organize demonstrations at client locations and coordinate Safety, Health, and Environment (SHE) initiatives for the branch. Review and approve Credit Note (CN) cases in compliance with company policies. Perform monthly audits and maintenance of machinery/equipment, and oversee audits of branch assets, including those held at or retrieved from client sites (especially from terminated accounts). Conduct regular checks of processes to ensure SOP compliance, along with inspections of staff uniforms, tool kits, and stock/inventory levels. Conduct training for branch team members (Back Office Operations and Technicians). Key Result Areas: Client Relationship Management Business Development & Lead Generation Training for Branch Team Members Team Management Compliance & Audit Readiness Competencies (Skills essential to the role): Strong English communication and organisational skills Familiarity with the local working area Effective training abilities Team management experience Educational Qualification / Other Requirement: Graduate in any field Minimum 2-5 years of experience Familiarity with the local working area Local language proficiency Role Type / Key working relationships: Internal team External stakeholders What can you expect from Rentokil Initial Hygiene? Our values lie at the core of our mission and vision. We believe that it s our people who make our company what it is. We believe in: Service Relationships Teamwork Responsibility DEI statement: At Rentokil Initial Hygiene, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds

Since 1995, Amazon has focused on being the world s most customer centric company. Our customers are worldwide, and include not just consumers, but also our sellers. World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. Over 2 million sellers offer new, used, and collectible selections to Amazon customers around the world. To meet our sellers needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas. Who we are. Within Amazon, the Selling Partner Support (SPS) Organization s goal is to enable sellers, vendors, and brand owners of any size by helping them build the business they want. We obsess over the provision of world class support, technical assistance and account management services to our global partners. We strive to predict our customers needs, create innovative self-help tools and provide solutions to help them better serve their own customers and grow their businesses. We are a primary interface between selling partners and Amazon through our Associates positive interactions and assistance. Who you are. As a Workforce Management (WFM) Real-Time Analyst (RTA), you will monitor all issues that impact service levels and take actions to resolve or reduce the impact. Notify support teams as required. Perform operational and oversight responsibilities as required to ensure all SLAs are met. Evaluates facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which can impact productivity such as tool or system outages. In this role you will experience a wide range of problem solving situations that require immediate real time intervention. Key job responsibilities Responsibilities: - Real-time monitoring queue status, live channels performance, Service Level (SL) trend, and intraday KPIs, such as incoming volume, shrinkage, etc. - Initiating mitigation actions in case of backlog or SL concerns, as per the Service Level Condition Management, and engaging Operations and stakeholders on the required support. - Real-time monitoring and reporting schedule deviations, such as unplanned absenteeism, late login, unscheduled Non-Productive Time (NPT), and any other non-adherence item. - Coordinating with Outsourcing Partner sites on SL management over the 24x7 bridge. - Handling real-time tickets related to schedule change requests, NPT requests, time-off requests, etc. - Prepare and communicate daily handoff report to WFM leadership team on SL performance. - Initiating escalation process for systems outages or other high-severity events, submitting or updating tickets to the Hot Desk and Command Center as needed, and initiating appropriate tactics to protect SL. - Serving as primary interface between WFM and Site Ops leadership to establish and strengthen a fruitful partnership. - 2+ years in a contact center environment. - Proficiency in English language. - Previous experience as a Workforce Management Real-Time Analyst or similar roles. - Excellent analytical, problem-solving and attention-to-detail skills. - Ability to manage workload with autonomy, prioritize properly, and meet tight deadlines. - Excellent written and verbal communication skills to interface effectively with staff, managements, and various other internal customers and stakeholders. - Proven user-level expertise on Aspect/Alvaria/NICE or other Scheduling/WFM tools. - Proven user-level expertise on Connect or other contact routing systems. - Advanced skills using Microsoft Excel in a business environment. - Proactive approach to identify improvement areas, simplify and optimize processes

Job Overview We are seeking a highly skilled and motivated Vendor Information Security Risk Management Specialist to join our team. This individual will be responsible for evaluating and tracking information security risks posed by third-party vendors and partners. As part of the G&C team, you will collaborate with various stakeholders to ensure the integrity, confidentiality, and availability of our data and systems when interacting with external entities. Key Responsibilities Vendor Risk Assessments : Conduct comprehensive information security risk assessments on third-party vendors and service providers. Evaluate their security posture, identify vulnerabilities, and ensure compliance with company policies, industry standards, and legal/regulatory requirements. Risk Mitigation & Management : Collaborate with stakeholders to define risk mitigation strategies for third-party vendors. Monitor and manage the lifecycle of vendor risk and ensure that risk treatment plans are in place and executed. Compliance & Regulatory Oversight : Ensure that third-party vendors comply with relevant industry standards (e.g., GDPR, ISO 27001, SOC 2, etc.) and internal security policies. Contractual Security Requirements : Work closely with the legal and procurement teams to establish and enforce security terms in third-party contracts, including Service Level Agreements (SLAs) and Data Processing Agreements (DPAs). Continuous Monitoring : Implement processes and tools for ongoing monitoring of third-party security posture. Evaluate third-party security reports, incident response, and performance metrics to ensure adherence to agreed-upon security controls. Qualifications Education : Bachelor s degree any field. Experience : Minimum of 6 years of experience in information security, risk management, or a related field, with

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Badging Officer, assigned to one of Pinkertons largest global clients, will be responsible for the process management of physical identify access cards creation and maintenance as well as the monitoring of the access control program for corporate sites within the identified geography. The Officer partners closely with local management, employees, contractors, and vendors in those locations to successfully deliver achieve deliverables. Responsibilities Represent Pinkerton s core values of integrity, vigilance, and excellence. Ensure local and regional badge operations in the assigned area of responsibilities are compliant with the corporate global badge policy. Monitor all badge and access applications via the Trouble-Ticket/SIM and RightCrowd systems and ensure that the Service Level Agreement (SLA) and commitments to internal customers are met. Provide input to the Site Setup Matrix for new and existing corporate office projects. Monitor RightCrowd system working statuses and coordinate with global team for area access requests. Serve as point of contact with Corporate Security Badge Office (CSBO) in support of badging operations. Ensure proper maintenance of badging inventory and records across assigned corporate offices Perform other badge and physical identity area access management related duties as assigned by the line manager. All other duties, as assigned. Qualifications Graduate Freshers with proficient in Python and Java programming languages, along with strong data analysis capabilities Competencies: Able to adapt to a fast paced, high demand and dynamic work environment. High degree of technical knowledge. Attention to detail and accuracy. Organizational skills. Responsive and responsible attitude. Effective written and verbal communication skills. Client orientated and results driven. Able to resolve customer issues in a timely manner through alternative solutions or group problem solving approach. Able to multi-task and deep-dive as needed. Computer skills, Microsoft Office. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

is one of the world s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. Winner of the Worlds Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011), FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the coveted Great Place to Work certification for the fourth time ! FCM Travel India is one of India s Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events. Day in the Life: Manage visa applications and documentation for corporate clients traveling internationally, ensuring accuracy and compliance with all requirements. Liaise with embassy and consular services to ensure timely processing of visa applications. Handle client queries related to visa processing, documentation, and travel requirements with a focus on corporate needs. Assist clients in managing their corporate travel plans by booking air travel, hotel accommodations, and other travel-related services. Monitor and ensure all travel documents (visa, passport, and other requirements) are in place for clients, minimizing any risks or delays. Provide guidance and support to clients on visa-related requirements, regulations, and other travel policies. Coordinate with internal teams (such as operations and finance) to ensure the smooth delivery of services and compliance with service level agreements (SLAs). Collaborate with the management team to ensure that all visa-related processes align with company policies and customer expectations. Stay updated on the latest travel trends, visa regulations, and industry best practices to continually improve customer experience and compliance. Assist in resolving issues related to travel disruptions and visa rejections, working closely with clients and the relevant authorities. Youll Be Perfect For This Role If You Have: 3-5 years of experience in the travel industry, specifically in managing corporate clients and visa-related services. Strong visa processing knowledge for both domestic and international travel. Proficiency in GDS systems (Amadeus, Sabre, Galileo) for travel bookings and visa management. Excellent communication skills, with a customer-oriented approach. Ability to handle high-pressure situations while maintaining attention to detail and delivering excellent customer service. Strong understanding of corporate travel requirements, travel documentation, and visa regulations for various global destinations. A problem-solving attitude with a focus on delivering solutions to clients. Strong organizational and multitasking skills, ensuring timely and accurate service delivery. Bachelors degree or equivalent in Hospitality, Business Administration, or a relevant field. Whats in it for you: Competitive salary package aligned with the market. Exposure to a global environment, with the opportunity to interact with international clients. Work-life balance: Enjoy your travels with paid annual leave and time-off. Medical benefits, including comprehensive health coverage, accidental, and life insurance. Employee perks: Industry discounts, travel benefits, and opportunities for career growth and development within a global organization. Recognition and rewards: Regular events, incentives, and a strong company culture focused on growth, collaboration, and fun! Work Perks! - What s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It s also why we offer some great employee benefits and perks outside of the norm. You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world. Market Aligned remuneration structure Fun and Energetic culture : At the heart of everything we do at FCM is a desire to have fun and be yourself Work life Balance : We believe in No Leave = No Life So have your own travel adventures with paid annual leave Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people Paternity Leave: We ensure that you can spend quality time with your growing family Travel perks : Youll have access to plenty of industry discounts to ensure you continue to broaden your horizons A career, not a job : We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally Reward & Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - Youll have to experience it to believe it! Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can t miss in our people or service. Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you. Since our beginning, our vision has always been to open up the world for those who want to see. As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties). We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future. We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities. FCM part of FTCG is one of the world s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. Winner of the Worlds Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011), FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the coveted Great Place to Work certification for the fifth time! FCM Travel India is one of India s Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events. By clicking Accept All Cookies , you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.

Job Summary Support the Operations teams in the Country in the data gathering and Return preparation in full compliance with all Country and Group policies as well as local regulatory requirements, through: Ensuring compliance, implement and exercise of local banking regulatory reporting relating to unit, and build strong relationship with SME and Return Owners. To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls to ensure data accuracy and completeness. Assist in reducing Regulatory Reporting review comments. Key Responsibilities Strategy Client Focus Improving the way, we operate Improving our challenge and performance culture Driving Innovation Re-igniting and empowering our workforce Business To adhere to the regulators timelines and provide accurate reporting to regulators. To support record keeping/ archive on all unit related activities/ work Ensure all complaint & queries on Regulatory Returns are handled effectively and timely. Maintain all regulatory circulars/ clarifications received from L & C and Finance where reporting is required by the unit. To provide cost reduction suggestions which will not compromise on quality of delivery. To manage Systems and EUCs/ ECNs relating to the unit (documentation, approvals, agreements, reviews etc to be kept up to date. (Including Regulator s systems) Ensure compliance with the Regulatory Reporting Risk Policy/ Standards and other key Group policies. All Regulatory breaches to be reported in the Regulatory Reporting Error log to UORM/ Compliance. Ensure no failed audits on Regulatory Reporting. To update DOIs periodically (at least on an annual basis). Ensure no financial penalties/ warnings due to errors / delays on Regulatory Returns. Processes Ongoing review of material internal and external events against current control performance. As the first line of defence, to comply with the applicable laws and regulatory expectations and manage the risk that arises from first line activities and comply with policies set by the Second Line of Defence. People & Talent Ensure behaviour consistent with the Group s values. Display Team spirit, strengthening internal relationships with no conflicts. Ensure annual self appraisals are completed and submitted on time. Risk Management Support Operations in enhancing the service levels without compromising Risk/ adherence to service level agreements with the other functions. Assist in coordinating, facilitating, and promoting understanding of operational risk and in implementation and management of OR within the assigned unit. Ensure compliance with the Regulatory Reporting Risk Policy/ Standards and other key Group policies Gain the required knowledge and skills related to the systems used and explore /recommend possible automations to enhance service/ reduce Risk exposure. Manage the Audit & Risk Control Standards associated with Operations. Understand inherent Operational risks in all processes and assist to develop appropriate control systems and manage them. Creativity in terms of proactively identifying risk and mitigating same. Governance Ensure compliance with the Laws of the land, implement and exercise local/ International banking regulations. To adhere to the regulators time lines and provides accurate reporting to regulators Ensure all complaint & queries on Regulatory Returns are handled effectively and timely Update RR Register once the reporting is submitted in the absence of the manager. All Regulatory breaches to be reported in the Regulatory Reporting Error log to UORM/ Compliance. Ensure no failed audits on Regulatory Reporting Ensure no financial penalties/ warnings due to errors / delays on Regulatory Returns Managing risk and compliance as part of my role Take personal responsibility for understanding the risk and compliance requirements of my role. Understand and comply with applicable laws and regulations, the Groups policies, procedures and the Group Code of Conduct. Effectively identify, escalate, mitigate and resolve risk and compliance matters. Contribute to a culture in which all stakeholders feel safe to raise concerns and where risk and compliance matters are addressed, and misconduct appropriately dealt with. Regulatory & Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Risk & Controls-Operations to achieve the outcomes set out in the Bank s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Local Regulations as available in the bank policy site. Key stakeholders Operations GBS Teams Regulators Compliance Finance Country OR HR Legal Other Responsibilities To identify and report all exceptions on non-compliance with standard controls To identify and report all weaknesses inherent in the standard controls. Skills and Experience Analytical Skills Computer Literacy Time Management Skills Internal negotiation skills and interpersonal skills Knowledge of Ops processes and procedures Knowledge of group policies / Local regulations, controls and procedures Communication, planning, problem solving and organization skills Experience in Ops products Team player Good behaviour with a good understanding of values of the Group Experience At least 10+ years experience in operations Advanced Knowledge in Excel Qualifications Commerce Graduate Good experience in Regulatory Reporting Good Knowledge of group policies / Local regulations, controls and procedures Good Knowledge of Operations processes and procedures Good Internal negotiation skills and interpersonal skills About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 17859

Job Summary Support the Operations teams in the Country in the data gathering and Return preparation in full compliance with all Country and Group policies as well as local regulatory requirements, through: Ensuring compliance, implement and exercise of local banking regulatory reporting relating to unit, and build strong relationship with SME and Return Owners. To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls to ensure data accuracy and completeness. Assist in reducing Regulatory Reporting review comments. Key Responsibilities Strategy Client Focus Improving the way, we operate Improving our challenge and performance culture Driving Innovation Re-igniting and empowering our workforce Business To adhere to the regulators timelines and provide accurate reporting to regulators. To support record keeping/ archive on all unit related activities/ work Ensure all complaint & queries on Regulatory Returns are handled effectively and timely. Maintain all regulatory circulars/ clarifications received from L & C and Finance where reporting is required by the unit. To provide cost reduction suggestions which will not compromise on quality of delivery. To manage Systems and EUCs/ ECNs relating to the unit (documentation, approvals, agreements, reviews etc to be kept up to date. (Including Regulator s systems) Ensure compliance with the Regulatory Reporting Risk Policy/ Standards and other key Group policies. All Regulatory breaches to be reported in the Regulatory Reporting Error log to UORM/ Compliance. Ensure no failed audits on Regulatory Reporting. To update DOIs periodically (at least on an annual basis). Ensure no financial penalties/ warnings due to errors / delays on Regulatory Returns. Processes Ongoing review of material internal and external events against current control performance. As the first line of defence, to comply with the applicable laws and regulatory expectations and manage the risk that arises from first line activities and comply with policies set by the Second Line of Defence. People & Talent Ensure behaviour consistent with the Group s values. Display Team spirit, strengthening internal relationships with no conflicts. Ensure annual self appraisals are completed and submitted on time. Risk Management Support Operations in enhancing the service levels without compromising Risk/ adherence to service level agreements with the other functions. Assist in coordinating, facilitating, and promoting understanding of operational risk and in implementation and management of OR within the assigned unit. Ensure compliance with the Regulatory Reporting Risk Policy/ Standards and other key Group policies Gain the required knowledge and skills related to the systems used and explore /recommend possible automations to enhance service/ reduce Risk exposure. Manage the Audit & Risk Control Standards associated with Operations. Understand inherent Operational risks in all processes and assist to develop appropriate control systems and manage them. Creativity in terms of proactively identifying risk and mitigating same Governance Ensure compliance with the Laws of the land, implement and exercise local/ International banking regulations. To adhere to the regulators time lines and provides accurate reporting to regulators Ensure all complaint & queries on Regulatory Returns are handled effectively and timely Update RR Register once the reporting is submitted in the absence of the manager. All Regulatory breaches to be reported in the Regulatory Reporting Error log to UORM/ Compliance. Ensure no failed audits on Regulatory Reporting Ensure no financial penalties/ warnings due to errors / delays on Regulatory Returns Managing risk and compliance as part of my role Take personal responsibility for understanding the risk and compliance requirements of my role. Understand and comply with applicable laws and regulations, the Groups policies, procedures and the Group Code of Conduct. Effectively identify, escalate, mitigate and resolve risk and compliance matters. Contribute to a culture in which all stakeholders feel safe to raise concerns and where risk and compliance matters are addressed, and misconduct appropriately dealt with. Key stakeholders Operations GBS Teams Regulators Compliance Finance Country OR HR Legal Other Responsibilities To identify and report all exceptions on non-compliance with standard controls To identify and report all weaknesses inherent in the standard controls. Regulatory & Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Risk & Controls-Operations to achieve the outcomes set out in the Bank s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Local Regulations as available in the bank policy site. Skills and Experience At least 10+ years experience in operations Advanced Knowledge in Excel Analytical Skills Computer Literacy Time Management Skills Internal negotiation skills and interpersonal skills Knowledge of Ops processes and procedures Knowledge of group policies / Local regulations, controls and procedures Communication, planning, problem solving and organization skills Experience in Ops products Team player Good behaviour with a good understanding of values of the Group Qualifications Commerce Graduate Good experience in Regulatory Reporting Good Knowledge of group policies / Local regulations, controls and procedures Good Knowledge of Operations processes and procedures Good Internal negotiation skills and interpersonal skills About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 17863

Job Title: Senior Executive- Treasury Specialist Back Office Location: Bengaluru ABOUT UNILEVER: Every individual here can bring their purpose to life through their work. Join us and you ll be surrounded by inspiring leaders and supportive peers. Among them, you ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we ll work to help you become a better you. ABOUT UNIOPS: Business Context and Main Purpose of the Job: Unilever world s most successful, purpose-led business looking for strengthening its future-fit team to drive sustainable business through superior performance, consistently delivering financial results in top third of our industry. UniOps (Erstwhile Unilever Enterprise & Technology Solutions (ETS)) is a global business unit that will manage the company s shared business services, made up of HR Services, Finance Transactions, IT services, Information Management Services and Workplace Services. Mission - To provide excellent services globally which enable Unilever to win in the market by putting the business goals at the heart of what we do leveraging cost-effective, best practice, global solutions across Unilever to meet users needs making continuous improvement in both cost and service an integral part of our way of working building a professional services organisation that enables our people to give their best developing win-win relationships with selected providers to meet our current and future requirements. The key benefits from UniOps are expected to be: Lower cost of delivery through standardisation, simplification, process harmonisation & scale leverage. Better user experience by delivery of integrated service bundles to end-user. Continuous improvement through end-to-end process ownership. Within the service catalogue of UniOps, Commercial Experience organisation is responsible for the management and delivery of finance and supplier services globally, both through third-party outsourced providers (e. g. , IBM, Capgemini) and through in-sourced operations. The treasury reporting and control back-office team is part of treasury expertise operations with in larger Commercial Experience organisation is responsible for all settlements, reconciliations, and management of all Treasury related banking activities at Unilever. Back Office also takes care of monthly current account interest rates management and settlement of all intercompany entities within Unilever with the inhouse bank. In addition, the team is also responsible for maintenance, monitoring and critically controlling any new bank account additions to the Treasury system. It is also responsible for Sox and other process controls by constantly assessing the risk to Unilever and maintaining Service Level Agreements (SLAs) between the inhouse bank and the operating entities in Unilever. Key activities summary: Treasury Back Office Working under supervision of the manager, responsible on daily basis to ensure On time in full settlements of all treasury trades that include Bonds and Commercial Papers settlements including periodic interest settlements FX derivatives and MM trades with external counterparties Intercompany settlements like loans, interests, payments, derivates Intra entity bank to bank transfers Responsible for Trade Confirmations using SWIFT MT channels and emails with counterparties Daily Bank reconciliations to match all cashflows from the Treasury system to the bank statements and ensure all timely resolution of all open items. Support Master data setup and maintenance of clients and counterparties, MT940 interfaces, bank account setups Regulatory reporting of derivatives like EMIR Main Accountabilities On time and in full settlements and confirmations of all Treasury transactions (zero tolerance to error) Daily reconciliations of all treasury related bank accounts maintaining zero open items Completing all audits with zero non-conformances for internal, external, SOX audits Resources - Individual Contributor. Key Contacts - Global Front office, Unilever countries and their Treasury personnel that are serviced by Global Treasury BO, Business Partners, 3P service providers, External and internal auditors. Key Skills required Basic understanding of a trade lifecycle of FX/MM trades Understanding of Global banking operations including payments and confirmation channels via SWIFT e. g. MT103, MT202, MT300, MT320 etc Business partnering skills while ensuring service mindset within the team Ability to apply professional knowledge in developing better robust processes. Assertive and pro-active attitude and cultivates a willingness to learn within the team Demonstrated ability to work with a range of technically and culturally diverse people Ability to work under strict non-negotiable timelines Ability to take quick and correct actions in emergency situations Relevant Experience Min 3 years of experience in Investment Bank s treasury back-office operations / Large MNC Corporate Treasury back office Minimum Professional qualification of Graduate from Commerce/finance stream. Working knowledge of Wallstreet Treasury Suite or similar treasury is desirable but not mandatory Strong on knowledge of SWIFT payments and confirmation methods for FX/MM Demonstrated ability of working in a complex environment with global stake holders

Resolve the majority of complex configuration problems by troubleshooting and simulation. Deep technical problem isolation and resolution capability Strict adherence to the use of the ticketing system for ALL incidents, changes and problems. Escalation to Vendor (Level 4) support when required to ensure Service Level Agreements are met. Ability to correlate incident trends into problem management and execute permanent fixes. Timely generation of customer facing incident reports (within 3 business days of incident) Execute monthly patch management research, reports and implementation on system infrastructure. Facilitate generation of monthly operational reports for presentation to customers. Conduct regular live client support visits to maintain technical relationship, review operational reports, assess general IT infrastructure health, take deeper dives into outstanding technical issues, conduct trend analysis on top 5 failure modes and diagnose to full root cause corrective action. Conduct regular technical meetings with clients to address any trends or outstanding systemic issues Provide lab simulation and interoperability and compatibility testing for new builds Define an action plan for troubleshooting / resolution Analyze troubleshooting techniques output, diagnose problems remotely Test in lab before deployment of possible fix Must maintain the highest level of industry certification and knowledge. Ability to architect, build, maintain, and enhance our current managed service offerings and infrastructure. Act as a sales overlay by providing input and support to sales for opportunities (RFP responses, prospect meetings, information gathering sessions)

We are Hiring for our WFM Team Designation 1 : Process Manager WFM MIS India- Chandigarh Shift Timings - Flexible (24*7) 5 Days working - (Rotational Week Offs) Specialism : WFM MIS in BPO Minimum Exp - 7 Year Experience in WFM MIS (ONLY BPO WFM profile will be considered) WFM Role: - Interaction with Techs in the field to provide them with real-time support - Checking status of services on account in diagnostic tools - Good Knowledge of agent scheduling and on floor staffing activity planning - Should be able to coordinate with operations Managers and Leads - Communicate effectively and close looping with the client in case of observations - Updating status in internal as well as client tools - Meet process expectations with high-quality standards and adherence to SLAs - Candidate shall adhere to the information security requirements - Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. - Keep a track of all technicians with regards to the jobs assigned to them - Prepare Agent schedules and Daily adherence plans - Prepare various Ops production reports - Perform RTM role independently - Manage Breaks and Resource availability on floor - Audit work orders for accuracy and make corrections if required Minimum Qualification : Any Graduate with the minimum of 6 years of experience in leading WFM Team BPO. Please share Cv's on Shilpam.01@eclerx.com or call 9999641605

About Nirvasa We are Indias first multispeciality digital health clinic. More than 8 million patients across India feel empowered with Nirvasas end-to-end digital healthcare platform. Nirvasa has been at the forefront of transforming primary healthcare digitally by enabling patients to receive accurate, comprehensive, and customised treatments and care. We believe in a holistic approach to wellbeing that combines the power of four : prescribed by doctors, powered by ayurveda, backed by modern medicine, and supported by good nutrition. With more than 200 doctors and health experts across 5 specialties offering 23 personalised treatments , we assure each of our patients receives ongoing care throughout the journey. Website: www.nirvasa.com Instagram: www.instagram.com/nirvasa_official Linkedin: www.linkedin.com/company/nirvasa-digital-health-clinic Job Purpose Title: WFM – MIS Executive Reports to: Team Leader/Manager Based at: Call Centre Background Position Summary The MIS Executive in the Workforce Management Department plays a crucial role in supporting the team's operational efficiency by managing and analysing data related to workforce planning, scheduling, and performance. As an MIS Executive, you will be responsible for generating insightful reports, maintaining databases, and providing data-driven recommendations to optimize the organization's workforce and meet its performance targets. Job Description Time and Attendance, Absence and Leave Management report. Create all Historical dashboard auto made using MS excel or VBA. Creating monthly Scorecard/Incentive report Team/Manager/Department wise. Creating MIS reports and conditional report as per requirement Creating Performance report daily/ weekly / monthly reports. Performing business analysis report using MS Excel or Power BI tool. Maintain employee information details. Making folders of different projects and formatting the data. Ability to coordinate and manage activities with teams and departments. Proficient in making dashboard and PPT. Understanding on late login and early logout report. Good understanding on schedule preparation. Good command on data reading and understand the historical data. Desired Skills and Experience Minimum 3 years’ experience on Avaya/NGUCC/Nortel/ Any other Dialler & ACD reporting & Tool. Bachelor's degree in Business Administration, Mathematics, Statistics, or a related field. Proven experience as an MIS Executive or in a similar data analysis role, preferably in a contact centre or workforce management environment. Proficiency in data analysis tools such as Microsoft Excel, SQL, Power BI or other statistical software. Strong analytical skills with the ability to interpret complex data sets and draw actionable conclusions. Detail-oriented with a focus on data accuracy and quality. Excellent communication skills to present data and insights effectively to stakeholders and management. Familiarity with workforce management software and tools is a plus. Ability to handle multiple tasks and meet deadlines in a fast-paced environment. Strong problem-solving skills and a proactive approach to resolving issues. A team player with the ability to collaborate effectively with cross-functional teams Flexibility to work in rotational shifts, including weekends and holidays, as call centre operations may require Professional Qualifications Relevant graduate or master's degree from a reputed institution

Working with both the facilities manager and the assistant facilities manager, you ll oversee the property s day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you ll strive for continuous improvement in the process. You ll also keep an eye out on the property s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you ll manage supply and service contracts as approved by clients. In addition, you ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You ll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Also part of your mandate is to monitor the property s budget. As the person in charge, you ll make sure that there s enough petty cash to support operations. You ll also see to it that vendor invoice processes comply with standards. Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, you ll take on difficult issues and seek out opportunities to improve operations. You ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. In addition, you ll carry out routine service audits to ensure that the team maintains its overall performance. You ll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients.

Job Title: Team Leader Technical Support (Office 365 & Windows) Location: Hyderabad Experience Required: 4 8 years (Minimum 1–2 years in a Team Leader role on-papers) Job Type: Full-time | Rotational Shifts | Work from Office Job Description: We are seeking a dynamic and experienced Team Leader – Technical Support to manage a team of support professionals handling Office 365 and Windows-related issues for global customers. The ideal candidate should have strong leadership capabilities, hands-on technical knowledge, and experience working in a BPO or service desk environment. Key Responsibilities: Lead, coach, and mentor a team of 10–15 technical support agents. Oversee day-to-day operations and ensure team targets are met (AHT, CSAT, FCR, etc.). Manage escalations and provide resolution for complex Office 365 and Windows OS issues. Conduct regular performance reviews, feedback sessions, and training. Coordinate with quality and workforce teams to improve service delivery. Monitor call/ticket volumes, ensure SLA compliance, and report key metrics to management. Maintain documentation and contribute to knowledge base updates. Required Skills: Strong knowledge of Office 365 (Outlook, Teams, OneDrive, Exchange Online) Solid understanding of Windows OS (Windows 10/11 – configuration and troubleshooting) Experience in handling customer escalations and resolving high-priority incidents. Excellent communication, team handling, and analytical skills. Proficiency in ticketing tools (e.g., ServiceNow, Zendesk) and remote support tools. Preferred Qualifications: Bachelor’s degree in IT/CS or related field. Certifications like MCSA – Office 365, Microsoft 365 Certified, or ITIL Foundation. Prior experience in a technical support BPO process is mandatory. Immediate Joiners Preferred If aligned with the requirement call Anumeha @ +91 6376649769 Send resume to anumeha@manningconsulting.in

We are looking for a hands-on, creative, detail-oriented, analytical, and highly-motivated creative manager to help scale our growing advertising business. You will work with the Advertisers, Agencies, internal account management teams and other Amazon business partners to manage ad-creative assets, uphold Amazon ad-policies, help deliver strong campaign performance for our established and growing advertisers. Key job responsibilities - Project manage execution of advertising campaigns with internal Design, AdOps, and various internal and external teams - Owns end-to-end creative lifecycle tasks including sourcing creative assets from advertiser or agency team, moderating assets as per internal guidelines and finalizing with account and design teams. - Manage trafficking, delivery and optimization of Display ad campaigns across amazon owned and operated inventories as well as 3P inventories - Manage and track campaign execution with Ad-ops team and traffic ad-banners for related campaigns - Consult with advertisers using historical data and industry trends, educate advertisers on Amazon policies and creative best practices to positively impact campaign performance - Contribute to narrative building for advertiser reviews - Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per standard operating procedures (SOP) and SLA. - Meets business metrics and goals, i.e., service level agreements (SLAs) production, and quality targets. - Bachelors degree - 1+yrs of experience in Sales/Advertising operations field - Strong written and verbal communication skills - SQL and VBA expertise - Experience analyzing data and best practices to assess performance drivers - MBA or other related masters degree - Professional experience in online advertising client facing roles (account or campaign management)

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited) . We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. JOB DESCRIPTION Job Title: Insurance Associate \ Executive Reports to: Team Manager Scope of Role M&G Global Services Pvt Ltd - Mumbai M&G Global Services Pvt Ltd - Mumbai Operations - Customer Services Key departments / areas of responsibility Operations Job Dimensions Financial Non Financial Not Applicable No direct reports Overall Job Purpose A key member of Customer Service Operations team, responsible for providing an efficient, effective and compliant service to policyholders. Key accountabilities include handling of simple and complex cases, quality in service delivery, accuracy in providing and capturing information while adhering to compliance guidelines and support to team managers. Key Accountabilities and Responsibilities *Key responsibilities: Wealth Operations, PFP, Adhoc Projects To provide customer service to both internal and external customers Ensure own work is completed to a high level of accuracy within service level agreements, to achieve regulatory targets Maintain and implement personal development plan in partnership with immediate manager Identify, facilitate and implement process improvement ideas to improve efficiency. Keep own knowledge up to date in relation to servicing/processing/compliance activities Execute non-standard cases and manual work that cannot be processed on standard systems. Learn all the skills and knowledge that would cover a broad range of servicing activities across regulated products. Identify customer needs, providing assistance / information and capturing essential details on the system thereby enabling other departments to fulfil the customer requirements. To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise. To achieve and maintain required level of competency as per the training and competency framework. Responsible for the day to day pre sales administration for PFP and servicing of Retirement Account customers Responsible for updating details on various systems Will also be responsible for sending template letters to customers and at times creating free-form letters to respond to customer queries. Handle calls to ceding companies or internal departments within UK if required for some work types Key Interfaces Colleagues Process Leaders/Team Managers Business Managers Service Delivery Areas Call Handlers / Processors Customers/ Clients Financial Advisors Competence / Knowledge / Skills required Qualification Graduate Knowledge Basic knowledge of computers Skills Good verbal and written communication skills Ability to grasp processes and understand the implications of changes in processes Ability to understand customer requirements and apply knowledge & training to different servicing scenarios Eye for detail Team player Experience Fresher s eligible Preference would be given to individuals from an insurance background with approximately 1 year experience (Insurance Associate) with experience in handling written communication We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.