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Officer - Global HR Direct

Officer - Global HR Direct

Cradlepoint

1 - 2 years

10 - 14 Lacs

Gurugram

Posted:19 hours ago| Platform:

Apply

Skills Required

Business administration Service level HR processes Usage Analytical Operations Professional HR Customer service MS Office Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Join our Team

About this Opportunity

We are now looking for a 1st Level Operations professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

What you will do

Provide accurate, effective, and professional HR Support in local and global HR processes and tools.
Together with your team, handle and resolve HR cases as a 1st line HR support, take part- and ownership of initiatives to improve our support and enhance competence both within your direct team and our organization.
Be part of a global and local team and will be collaborating closely with multiple teams within our organization Global People Services and with the location People Business Partners in the countries we support.
Proactively collect, study, and share HR information with your colleagues.
Drive, provide input, and take part in ongoing HR initiatives.
Handle feedback, complaints, and escalations of cases received from partners and customers.
Track, report, and analyze incidents from becoming problems.
Provide input to SMEs for the improvement of processes and tools.
Coordinate and hold training for internal teams on HR processes and labor law.

You will bring

Strong interpersonal-, presentation, and communication skills. You are also service-minded, prestige less, and a team-player
An analytical and problem-solving-oriented approach with a can-do attitude
To be comfortable working in a high-speed performance-oriented and changeable organization and with multiple systems at once. You are comfortable working towards set performance targets
To be organized and structured
Experience working with Microsoft Office, specifically PowerPoint and Excel
Excellent communication skills (both written and oral) in English
Must know how to create Knowledgebase Solutions using any Knowledgebase platform
Must have experience of handling queries via different communication channels
Open to work in rotational/night shifts 24*7
Exposure to HRMS & SuccessFactors

Key Qualifications:

A bachelor s or master s degree in human resources, Business Administration, and/or related field is required. A Swedish labor law course is required App. 1-2 years experience from having worked within HR, customer service, administration, or ideally within HR Delivery

Why join Ericsson?

What happens once you apply?

Primary country and city:

India (IN) || Gurgaon

Req ID:

769560

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Officer - Global HR Direct