1182 Service Level Jobs - Page 48

Team Lead, Legal Solutions Epiq Global Hyderabad, India JOB RESPONSIBILITIES: Craft, evaluate, negotiate, and execute a wide variety of different contracts as per requirements. Maintain records for correspondence and documentation in relation to established contracts and those in progress. Communicate and present information to stakeholders about all contract-related matters. Maintain excellent working relationships with clients to ensure their needs are met Monitor contracts and move forward with close-out, extension, or renewal according to what s best for the company. Solve any contract-related problems that may arise with other parties and internally with the company itself. Provide advice and guidance to the different teams relating to contract generation Identify opportunities to improve business processes and devise plans to implement these changes Addressed client escalations and manage client expectations. Analyse contracts to ensure compliance to company policies, government and commercial specifications and other requirements. Review contractual terms and conditions for their acceptability, as well as assessing the risk and impact to the proposal or procurement activity. Conduct due diligence as per client needs Informing internal and external stakeholders of the status of contracts Creation of review workflow as per clients requirements Execute quality control and quality assurance best practices Handle contract review teams varying from 0-5 members, under the oversight of a review manager. Provide status and progress updates on the project. Escalate issues and follow up for responses. Act as an initial escalation point and SME for the project team. KEY SKILLS AND COMPETENCIES REQUIRED: Sound knowledge of the contract Management Life cycle Knowledge of CMS software: IntelAgree etc. Industry-specific subject matter knowledge/understanding Proficiency with Microsoft Office tools (MS Word, MS Excel, MS PPT); Familiar with the U.S. judicial system, understanding of legal fundamentals, methods, and procedures from the U.S. perspective Good communication skills, both written and oral, strong English reading comprehension Professional demeanor Analytical Skills: Independently solves complex problems. Decision making: Exercises good judgment and assumes responsibility Maintain quality standards as per service level commitments Should be a Team Player, open to feedback, and contribute to building positive team spirit. Ethics: Treats people with respect, keeps commitments, and works with integrity. Maintain the service level commitments Adapt to changing needs & deadlines and remain calm when under pressure. Able to evaluate and analyze data from multiple sources in a fast-paced environment. Assist in data collection/report preparation on various metrics; Should be able to create and implement review workflows as per clients requirements QUALIFICATION AND EXPERIENCE: LLB (three- or five-year program); LLM (optional) India or abroad; Work Experience: 3 - 5 years of relevant experience

Coursera is bootstrapping a new development center, with a focus on building a platform team in India. This is an unique opportunity to be part of the founding team that would not only own a mission critical charter, but also play a significant role in shaping the culture for the location. We are looking for individuals with an entrepreneurial mindset who are excited by the prospect of building impactful 0 to 1 products. As an engineer on the Enterprise Admin team, you will be responsible for designing and building scalable systems and tools that enable Coursera s enterprise administrators to manage and monitor large-scale learning programs. The team focuses on two key experiences: the Enterprise Admin flow (used by admins to manage users, programs, and analytics) and the Learner Experience flow (used by employees and learners within organizations to access content through their company s program). You ll work on core features such as user and role management, contract setup and tracking, admin-led communications, skills planning tools, and detailed reporting dashboards. The team also owns integrations and APIs that connect Coursera to external LMS/LXP systems and helps streamline enterprise onboarding and ongoing support. This role involves close collaboration with product managers, designers, QA, and cross-functional engineering teams including data, infrastructure, and SRE. You ll help reduce operational overhead by building internal tools for Customer Success and Implementation teams, and play a key role in improving platform reliability, real-time analytics, and admin support ticket resolution. Responsibilities: Design and implement scalable & robust APIs and Systems Measure your work thoroughly, analyze results, and generate hypotheses to drive new product changes through A/B testing Write and review technical documentation for the components owned by your team Develop and deploy your high-quality code (in Java, Scala or similar languages) following industry best practices and track key service level indicators (SLIs) Debug and fix production issues, lead blameless retrospectives, and participate in the on-call rotation to ensure adherence to the service level agreements (SLAs) Collaborate and mentor team members, and contribute to teams success improving processes Basic Qualifications: 5-10 years of experience working in a relevant backend software engineering role Proficient in implementing APIs and writing automated tests Expertise in using managed cloud services, streaming technologies and handling large data sets Prior experience in developing new features and debugging complex issues with minimal supervision Fervent belief in engineering quality and building technical leverage for others Data-driven and strongly motivated by success and learnings through experiments and metrics analysis Preferred Qualifications: Founding engineers or candidates with prior experience in start-up environments are preferred, specifically those who have been part of a bootstrapping team, small start-up team, or expansion team. Demonstrated ability to work in a fast-paced and dynamic environment, and navigate through ambiguity and uncertainty with confidence. Experience collaborating with cross-functional teams to deliver high-quality products or services. Proven track record of delivering results in a resource-constrained environment with limited guidance and supervision. If this opportunity interests you, you might like these courses on Coursera: Object Oriented Java Programming: Data Structures and Beyond Specialization

The purpose of this role is to support end-to-end processes including activities like P&L & Balance sheet Analysis and Financial Reporting, month end closure, Budgeting and Forecasting and other related activities. He/she will be responsible for meeting agreed Service Level Agreements (SLA) on Turn Around Time (TAT), accuracy and other scheduled and unscheduled deliverables. He/she will have to stabilize the process and contribute in continuous improvement program across the process. Job Description: Key Accountabilities: Assist with monthly tasks including preparation and posting of month-end journal entries for intercompany, accruals and forex and also to review & approve Simulations (MJ) in ERP, based on process Manage the monthly reporting process which includes accurate reporting of the P&L, Balance Sheet and Interco balances in BPC, Manage the month closure activities - P&L and Balance Sheet finalization. Manage preparation of monthly reconciliations and ad hoc reporting requirements Perform credit insurance and leases related activities Manage and maintain tasks to minimise forex exposure Interact with stake holders to understand requirements, set expectations, address concerns, and discuss them with reporting manager. Manage process deliverables as per the SLA; ensuring error free execution of activities of the process. Interact with stake holders to understand requirements, set expectations, address concerns, and discuss them with reporting manager. Ensure delivery of quality results to key stake holders including invoice tracker, dashboards, audit compliance, documentation/SOPs, KPI reports non-compliance reports and other key process metrics. Professional skills Graduate/Master degree in Commerce or ICWAI or MBA or semi-qualified Chartered Accountant. Having 6-8 years of experience in BPO/KPO Industry handling Accounting, P&L and Balance sheet analysis, GL, inter-company & Record to Report process. Exposure to Microsoft Dynamics or AX would be an added advantage. Receptive to the escalations and suggestions on areas of improvements. Effective communicator - deal diplomatically with all internal clients at all levels. Have high Service Levels by being responsive. Strong experience of Financial process, Reporting and Controls Proven experience of successful collaboration with Finance and Non-Finance people Significant exposure to Media sector preferred Excellent Communication skills in English language, 3+ years working experience with Business Process Outsourcing industry or Shared Services in Finance domain Location: Bangalore Brand: Bcoe Time Type: Full time Contract Type: Permanent

We are seeking a dynamic Workday Integration Specialist with strong Workday functional knowledge to join our People Tech team This role bridges the gap between business and technology, combining Workday integration expertise with hands-on configuration and functional support across key HR modules The ideal candidate will contribute to both the strategic and operational aspects of our HR technology landscape, helping implement seamless integrations, manage Workday configuration, and support application lifecycle needs in collaboration with global HRIS, infrastructure, and IT operations team As a Systems Analyst, you will be part of our People Technology Operations team to help monitor, support and enhance our HR platform in an agile environment You will work independently with minimal insight to monitor and support HR applications to Visa s high standards As part of this self-driven team, you will have total ownership of the solutions we provide for our HR and Learning customers making availability, performance, security, and reliability critical to our success You will work with colleagues, who will support and challenge you daily If this sounds exciting, we want to chat and tell you more about our work culture and environment and see if this will be a good fit for both of us Record all application-related problems reported by end users in the Issue tracking software. Categorize and offer diagnoses for reported issues using SOP documents and knowledge articles. Provide timely status updates on all logged issues and ensure timely closure thereby adhering to the compliance policies. Maintain strict compliance with SLAs for all tasks and issues being handled. Collaborate with the Application Development team and other cross functional teams to address issues promptly as needed. Basic Qualification 5+ years of relevant work experience with a Bachelor s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a Ph

Key Responsibilities: Validate, and update master data requests, ensuring adherence to data quality rules and country-specific exceptions. Conduct periodic quality checks on master data to maintain accuracy and consistency. Update vendor and customer master data in alignment with Service Level Agreements (SLAs) and data guidelines. Identify, analyze, and resolve duplicate records within the master data system. Collaborate with Data Steward and Governance teams to support data quality initiatives and clean-up activities. Maintain and update Standard Operating Procedures (SOPs) for master data processes. Participate in discussions with Business Partners and Stakeholders, addressing ad-hoc requirements with urgency and professionalism. Utilize SQL queries to extract and analyze data for quality checks and reporting purposes. Create and maintain Power BI dashboards to monitor and report on data quality. Support audit requirements and ensure compliance with master data guidelines. Continuously improve data management processes by identifying areas for enhancement. Requirements: Proven experience in Master Data Management (MDM) or a related field. Excellent analytical and problem-solving skills. Proficiency in SQL for data extraction and analysis. Ability to work independently and collaboratively as part of a team. Strong communication skills for effective stakeholder interaction. Attention to detail with a proactive approach to resolving data issues. Ability to manage multiple tasks and prioritize work effectively. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. . We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

The Investigator role is responsible for conducting financial crime investigations, in accordance with the Investigative Reporting Instructions, to assess where potential financial crime risk is present, assess appropriate referrals for action, as we'll as referral of the case, if warranted, to designated Investigators for regulatory filing decisions and filing. The Investigator in this role will generally work on cases (DRA or non-DRA) Principal Accountabilities: key activities and decision making areas Responsible for conducting effective and timely investigations into assigned cases in accordance with agreed standard for reporting requirements and service level agreements. These cases may include: o Cases generated by transaction monitoring systems, including DRA; o FC-Unusual Activity Report raised from various parts of the bank, and referred, as appropriate, by Triage to Investigative Reporting; o Escalated cases identified by true matches to screening lists by Name Screening teams; o Cross-border referrals; and o Escalated cases from Fraud Operations. Work independently to complete assigned tasks and submit high quality investigation reports or closing summaries within the established process SLAs as per the standards agreed. Determine information and documentary evidence needed to support the case decision and to ensure adequate record of such in an approved case management system. Conclude each case investigations, and make appropriate recommendations based upon the assessment, which may include referral to the MLRO or designated in-market Investigators as to whether a STR should be filed or in consultation with the respective manager, make referrals to other Investigations teams (Complex Investigations or Major Investigations). Seek advice from Subject Matter Experts (eg AB&C, Sanctions Advisory and Tax Transparency etc), where appropriate. Identify and complete appropriate referrals for action, including but not limited to, recommendations for exit, and KYC/CDD refresh referrals. Demonstrate continuous development of investigative best practice, skills and experience whilst in role. Impact on the Business/Function across the region Appropriate pro-active use, where appropriate, of media reports and relevant tools, including websites to gather information and identify customers of HSBC involved in financial crime, including money laundering and terrorism. Produce high quality case reports and summaries, including a quality narrative and recommendation as to whether or not a STR is appropriate with onward escalation for disclosure to the relevant authorities in accordance with procedural standards. Identify appropriate referrals for action, and effecting of such in accordance with procedural standards. Process a proportionate number of cases to the agreed procedural standards required and within agreed service level agreements. Ensure appropriate consideration given to each case as to content and quality of content/narrative. Determine whether the case warrants escalation to other Investigations teams or requires input from other SMEs, taking care to evaluate appropriately against relevant escalation criteria. Customers / Stakeholders rovide precise and concise questions and requests of relevant supporting documents during Request for Information (RFI) process to address specific concerns while maintaining customer satisfaction. Appropriate assessment with the context of all gather information of responses to RFIs, seeking where appropriate, supplementary information. Demonstrate comprehensive knowledge and risk-based decisioning on conducting in depth investigations. Issues / problems are effectively investigated and resolved or are appropriately referred to appropriate stakeholders with recommendations. Demonstrate ways to improve investigations and increase productivity. Leadership & Teamwork Ensure compliance with Regulatory, Bank Policy and Principles. Maintain records, and update case histories. Work effectively and professionally with team mates and colleagues across Investigations and the wider organization. Build on the knowledge of latest financial crime trends. Actively seeks out, shares and encourages the adoption of best practice within and across teams. Operational Effectiveness & Control Ensure performance meets the requirements of any relevant service level agreements and at all times, adheres to, Market, Regional, Group and Regulatory policies. Support regulatory, audit and assurance reviews as required. Management of Risk The jobholder will ensure that alignment to the requirements of the role by ensuring that they attest to reading and understanding the Investigation Manual, and the Investigative Reporting Instructions, along with ensuring completion of any mandatory and or required training, within the timeframe determined by the function and or Learning & Development. Where required through the role, they will undertake training in line with the expectations of the role. Any concerns must be escalated through line management as soon as they become apparent. Observation of Internal Controls The jobholder will also adhere to and be able to demonstrate adherence to internal controls and to all relevant procedures, keeping appropriate records and, where necessary, by the timely implementation of internal and external audit points, including issues raised by external regulators. The jobholder will implement the Regulatory and Bank s compliance policy by containing compliance risk in liaison with Group and regional Compliance functions. The term compliance embraces all relevant financial services laws, rules and codes with which the business has to comply. Major Challenges The job holder must keep up to date with the latest financial crime trends and techniques as the technology is getting more sophisticated by the day and any breaches in reporting could lead to reputation loss for the bank. Ensure suspicious activity is referred to the appropriate designated investigators for STR filing decisions in a timely manner and in accordance with the applicable regulatory requirement for STR filings. Ensure that decisions to report to the authorities, or not, can be justified by documenting high quality, rationale, supported by investigative work and recorded findings . Role Dimensions The job holder is part of a team consisting of between 8 to 12 other investigators under a team manager. Essential Knowledge of financial crime risk indicators. Good spoken and written communication skills with the ability to draft written summaries and communicate conclusions effectively in a clear, concise and professional manner. Good critical thinking and analytical skills. Ability to make informed risk-based decisions and support with robust supporting rationale. Experience of analysing transaction data, along with customer data and external research finding, to assess whether activity is unusual and poses possible financial crime risk. Collaborative working style with colleagues and broader stakeholders within a cross-border and LoB matrix organisation. A motivated self-starter who has the ability to work effectively alone and under pressure. Capable of picking up, and applying, new ideas/concepts quickly with positive can do attitude. Requirements Minimum Bachelor s degree / Graduation Additional details: Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required. Essential Knowledge of financial crime risk indicators. Good spoken and written communication skills with the ability to draft written summaries and communicate conclusions effectively in a clear, concise and professional manner. Good critical thinking and analytical skills. Ability to make informed risk-based decisions and support with robust supporting rationale. Experience of analysing transaction data, along with customer data and external research finding, to assess whether activity is unusual and poses possible financial crime risk. Collaborative working style with colleagues and broader stakeholders within a cross-border and LoB matrix organisation. A motivated self-starter who has the ability to work effectively alone and under pressure. Capable of picking up, and applying, new ideas/concepts quickly with positive can do attitude.

The Small Business Manager, India & South Asia will reporting to Senior Director, Visa Commercial Solution, India and South Asia and will implement the Small Business product strategy for India in an effort to grow the key performance indicators of cards, payments volume, total volume, market share, CCE penetration, international usage, and net revenue targets. The incumbents primary focus is to engage with large local financial institutions, neo-banks and Public Sector Banks (PSBs) to develop and implement agreed product initiatives. You will be responsible for monitoring portfolio performance and recommend measures to accelerate portfolio growth, working with Visa internal stakeholders, client financial institutions and vendors. You would also be responsible for support with new issuers that are looking to launch SB products and the local support sales team in their business development efforts. Your responsibilites will include: Growing Visa s market leadership on SB (Debit and Credit cards) in India by supporting the growth of key clients. Achieve client specific product and volume targets as per budgeted targets. Develop a robust product proposition through product requirements and platforms. Conceptualize, create and execute customized campaigns to help increase SB Debit and Credit card activation and usage in the region. Support new clients in developing Business Debit and Credit card go to market strategies, including development of commercial value proposition, acquisition strategies and customer lifecycle management strategies. Deliver consumer/business insights through research and analytics for issuers to incorporate in their payment strategies. Utilize SB industry trends and customer knowledge to build preference for Visa Business Debit and Credit. Facilitate launch and adoption of new products with cross functional partners to ensure that SB Debit and Credit considerations, programs and product pilots/ developments are top of mind. Manage AP initiatives and budgets and have complete accountability for delivery and expenses. Partner with key business stakeholders within Visa to create programs that contribute competitive advantage and revenue growth to deliver the products revenue plan for India. Develop strong cross-functional collaboration with other Visa groups including product, marketing, sales in India and internationally, to provide continual value to clients Key Performance Indicators: Financial performance indicators for Business Debit and Credit products in India & South Asia, consisting of gross revenue targets, volume targets and ISA revenue targets. Adoption and scale up of platform benefits - number of benefits, usage rates and expense. Business metric performance for Business Debit and Credit products in India, consisting of cards-in-force, payments volume, international volumes, processed transactions and market share. Launch of initiatives on time, within budget in collaboration with multiple stakeholders in Visa. Country manager, country office and regional office peer feedback related to the development and implementation of strategies and programs for the Business Debit and Credit products business in India. Accuracy in managing expense forecasting. Tracking of competition activities and providing successful counters. Projects you will be a part of: You will work on projects that expand Visa s market leadership on Small Business (Debit and Credit cards) in India and South Asia by supporting the growth of Visa s key clients. What you will need: Masters degree in business administration with 7+ years of work experience in Marketing and Sales Experience in partnerships/alliances with an understanding of consumer behavior, product operations, bu