Service Leader

Sterling Holidays

3 - 7 years

5 - 8 Lacs

jaisalmer

Posted:1 day ago| Platform:

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Skills Required

service delivery operations customer satisfaction service management customer feedback customer service customer service management leadership skills leadership hospitality

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Service Leader to join our team at Sterling Holiday Resorts Limited. The ideal candidate will have a strong background in the hospitality industry, with excellent leadership

Skills and a passion for delivering exceptional customer service.

Roles and Responsibility

Lead and manage a team of service professionals to ensure high-quality service delivery.
Develop and implement effective service strategies to enhance customer satisfaction.
Collaborate with other departments to ensure seamless service operations.
Analyze customer feedback and implement changes to improve service quality.
Train and coach team members to enhance their
Skills and performance.
Monitor and control service costs to ensure budget efficiency.

Job Requirements

Proven experience in a similar role within the hospitality industry.
Excellent communication, leadership, and problem-solving skills.
Ability to work under pressure and manage multiple tasks simultaneously.
Strong attention to detail and ability to maintain high standards of service quality.
Experience in managing and motivating a team to achieve exceptional results.
Knowledge of industry trends and best practices in customer service management.

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