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0 years
1 Lacs
Calicut
On-site
We are seeking a technically sound and customer-oriented Water Purifier Technician who will be responsible for the installation, maintenance, repair, and servicing of water purifiers and related systems at client sites. Key Responsibilities: Install and commission water purifiers and filtration systems at customer locations Perform regular maintenance, filter changes, and preventive servicing as per schedule Diagnose and troubleshoot technical issues in purifiers and other water treatment units Provide excellent on-site customer support and educate users on product usage and maintenance Coordinate with the service team for inventory, spare parts, and technical guidance Ensure compliance with safety and operational procedures during fieldwork Job Types: Full-time, Fresher, Internship Pay: From ₹10,000.00 per month Schedule: Day shift Weekend availability Supplemental Pay: Commission pay Performance bonus Yearly bonus Work Location: In person Application Deadline: 30/06/2025
Posted 17 hours ago
3.0 years
1 - 3 Lacs
Cannanore
On-site
We are looking for Customer Relations Officer for our Tata EV and PV service centers at kannur. call 9746476006 Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Experience: Automotive service: 3 years (Required) Language: English (Preferred) License/Certification: Driving Licence (Required) Location: Kannur, Kerala (Required) Work Location: In person Speak with the employer +91 9746476006
Posted 17 hours ago
1.0 years
1 - 1 Lacs
Cannanore
On-site
Job Title: Customer Relation Executive Location: Kannur Branch (Fort Road) Industry: Travel and Tourism Qualification: Minimum Bachelor’s Degree Experience: 1 year preferred (Freshers with strong communication and passion for telesales may apply) Job Description: We are hiring a Customer Relation Executive for our Kannur branch. The ideal candidate should have a passion for the travel industry, excellent communication skills, and a keen interest in tele sales and customer service. Key Responsibilities: Handle inbound and outbound calls related to travel inquiries and packages Promote holiday packages and travel services to potential customers Maintain strong customer relationships through follow-up calls and support Convert leads into bookings by understanding customer needs and offering suitable solutions Coordinate with operations and ticketing teams to ensure smooth service delivery Maintain accurate customer records and sales reports Key Skills: Excellent verbal and written communication skills in Malayalam and English Strong passion for telesales and customer engagement Interest in the travel and tourism sector Basic computer knowledge (MS Office, CRM tools) Ability to work under targets and timelines Preferred Qualifications: Graduate in any discipline Previous experience in a travel agency or tourism-related customer service is an advantage Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Language: English (Preferred) Work Location: In person
Posted 17 hours ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: O2C (Transactional Accounting Services) . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 17 hours ago
1.0 years
4 Lacs
India
On-site
Home Automation Technician Kochi / Ernakulam, Kerala Full-time | ₹15,000 – ₹35,000 per month + incentives Posted: 20-6-25 Company: Electronex Technologies Job Summary Electronex Technologies is seeking an experienced Home Automation Technician to join our team. The ideal candidate will have hands-on experience installing and servicing smart home systems, including gate automation, CCTV, and alarm systems. Responsibilities Install and maintain smart home systems (CCTV, gate automation, digital locks, alarms, etc.) Conduct site visits for installation, service, and troubleshooting Work closely with customers to ensure proper system operation Maintain service records and report technical issues Requirements Minimum 1 year of experience in home automation or electrical installation Good knowledge of wiring, electrical tools, and smart devices Strong problem-solving and customer service skills Valid two-wheeler license and willingness to travel locally Benefits Salary + performance incentives Training and certification opportunities Supportive work environment Career growth in a tech-driven industry Schedule Day shift 6 days/week Contact Call/WhatsApp: 9539534536 Email: electronexonline@gmail.com Job Type: Full-time Pay: Up to ₹35,000.00 per month Benefits: Health insurance Schedule: Fixed shift Supplemental Pay: Commission pay Performance bonus Work Location: In person
Posted 17 hours ago
0 years
1 - 1 Lacs
Calicut
On-site
Job Summary: We are seeking a highly motivated and sales-driven individual to join our team as an E-commerce Social Media Customer Executive. As an onsite worker, you will be responsible for chatting with customers, supporting their purchases, and providing exceptional customer service. Key Responsibilities: - Respond to customer inquiries and provide product information via chat. - Support customers in making purchases and address any concerns. - Upsell and cross-sell products to increase sales revenue. - Provide replacement support and resolve customer complaints. - Meet sales targets and performance metrics. Requirements: - Excellent communication and interpersonal skills. - Proficient in English language (written and spoken). - Ability to work at office environment. - Strong sales and customer service skills. - Familiarity with e-commerce platforms and social media. Working Hours: - Day shift: 8:30 am - 5:30 pm - Night shift: 5:30 pm - 2:30 am Salary: - ₹10,000 - ₹13,000 per month Benefits: - Opportunity to work with a dynamic and growing e-commerce company. - Flexible office work arrangement. - Performance-based incentives and bonuses. If you are a motivated and sales-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Job Types: Full-time, Fresher Pay: ₹10,000.00 - ₹13,000.00 per month Benefits: Leave encashment Schedule: Day shift Night shift Supplemental Pay: Commission pay Overtime pay Performance bonus Ability to commute/relocate: Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Required) Arabic (Preferred) Location: Kozhikode, Kerala (Preferred) Shift availability: Night Shift (Required) Work Location: In person
Posted 17 hours ago
3.0 years
2 - 6 Lacs
Kollam
On-site
DUTIES & RESPONSIBILITIES: Developing travel packages and itineraries. Managed customer relationships and ensured high satisfaction. Leading and training staff to ensure smooth operations. Coordinating logistics for tours, including transportation, accommodations, and activities. Promoting and selling travel packages through marketing and sales strategies. Managing budgets and finances , including pricing and revenue tracking. Ensuring legal compliance and safety regulations are met. Building relationships with suppliers like hotels, airlines, and tour operators. Analyzing market trends and customer feedback for business improvement.. REQUIREMENTS: Education : A bachelor’s degree in Tourism, Hospitality, or Business Administration. Experience : Minimum 3 years previous experience in the travel industry. Leadership and team management Strong communication and customer service abilities Sales, marketing, and organizational skills Financial management and negotiation skills Job Types: Full-time, Permanent Schedule: Day shift Experience: total work: 2 years (Preferred) Work Location: In person
Posted 17 hours ago
2.0 years
2 - 3 Lacs
Thrissur
On-site
Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Sales Coordinator is responsible to assist operationally and administratively in the achievement of department’s pre-determined sales and revenue targets. Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good customer service, communications and interpersonal skills are a must.
Posted 17 hours ago
3.0 - 5.0 years
2 - 3 Lacs
Kottayam
On-site
Job Title: Fuel Station Supervisor Company: Gentleman Group of Companies Location: Vaikom, Kerala Employment Type: Full-Time Industry: Retail Fuel / Petroleum / Energy / Operations Experience: Minimum 3–5 Years in Fuel Station or Retail Operations Education: Graduate in any discipline About the Company Gentleman Group of Companies is a diversified business group with strong operations in finance, hospitality, and energy sectors. As part of our expansion in the fuel retail business, we are looking for a competent and result-oriented Petrol Bunk Manager to oversee daily operations and ensure compliance, profitability, and service excellence at our fuel outlet. Position Overview The Petrol Bunk Manager will be responsible for overseeing the end-to-end operations of the petrol pump, including staff management, stock handling, cash flow supervision, safety, customer satisfaction, and regulatory compliance. This role demands strong operational control, accountability, and leadership in a fast-paced service environment. Key Responsibilities Manage day-to-day operations of the petrol bunk, including fuel dispensing, billing, and customer handling Supervise and schedule fuel attendants, cashiers, and housekeeping staff Ensure accurate and timely reporting of sales, fuel stock, credit sales, and shift summaries Monitor stock levels (petrol, diesel, lubricants) and coordinate with suppliers for timely replenishment Maintain safety standards, fire & spill protocols, and compliance with petroleum norms Oversee cash handling, card transactions, UPI payments, and deposit reconciliation Handle customer complaints and provide prompt, courteous service Ensure compliance with statutory and company policies (weights & measures, labor laws, GST, etc.) Maintain hygiene, upkeep of premises, and branding standards Coordinate with HO for audits, payroll, vendor management, and documentation Promote lubricant and accessory sales to boost profitability Prepare and submit daily, weekly, and monthly MIS reports to management Candidate Profile Experience: Minimum 3–5 years in petrol pump / fuel retail operations. Education: Graduate in any discipline; MBA or diploma in operations a plus. Leadership Skills: Strong team management and conflict resolution abilities. Tech Proficiency: Familiarity with billing systems, POS machines, Excel, MIS. Compliance Awareness: Understanding of petroleum norms, labor & safety regulations. Language Proficiency: Fluency in English and Malayalam preferred. Key Performance Indicators (KPIs) Zero variance in fuel stock & cash handling 100% compliance with safety and audit norms Sales growth in lubricants & non-fuel revenue streams Timely reporting and staff shift adherence Customer satisfaction and complaint resolution rate Working Hours: Rotational shifts including weekends and public holidays as per petrol bunk operational timing How to Apply: Interested candidates can apply directly through Indeed or send their updated CV to hr@gentlemanchits.com . Please mention “Fuel Station Supervisor – Vaikom” in the subject line. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Leave encashment Paid sick time Paid time off Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Work Location: In person
Posted 17 hours ago
0 years
2 - 3 Lacs
India
On-site
Job Title: Freelance Digital Marketer (Commission-Based) Location: On-site (Our Office Premises) Compensation: Commission-Based (No Fixed Salary) Type: Freelancer/Consultant – Not a Full-Time Staff Role About the Role: We are seeking an experienced and motivated Freelance Digital Marketer who is looking for a workspace and an ongoing flow of marketing leads. You will work independently from our office and handle your own clients as well as the clients we provide to you through our network of marketing service enquiries. This is not a full-time employment position — instead, it’s a unique opportunity for digital marketers who prefer independence, flexibility, and a commission-based income model. Key Benefits: Use our office space to meet and work with clients Get access to a consistent stream of digital marketing leads Freedom to take on your own clients alongside our leads Collaborate openly, but work independently Terms & Expectations: You are not an employee , but will be working from our location You can serve your own clients freely When we assign our clients to you, you will handle them under your quotation In return, you must pay us an agreed-upon commission per client we assign to you You are expected to maintain professionalism and quality while dealing with our clients Ideal Candidate: Proven experience in digital marketing (SEO, SEM, SMM, Google Ads, Meta Ads, Content Marketing, etc.) Freelance mindset with client-handling skills Transparent, responsible, and ethical in financial dealings Willing to work from our office space during working hours Strong communication and reporting skills Job Type: Contractual / Temporary Contract length: 12 months Pay: ₹23,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Schedule: Morning shift Supplemental Pay: Commission pay Work Location: In person
Posted 17 hours ago
0.0 years
1 - 2 Lacs
India
On-site
Job Title: Customer Service Executive – Sales Process Location: Kochi Department: Sales / Customer Support We are seeking a proactive and customer-focused Customer Service Executive for our Sales Process. The role involves handling inbound and outbound communications with potential customers, generating leads, explaining products/services, and converting inquiries into successful sales. Also We are Hiring Interns Requirements Education: High School Diploma or equivalent (Bachelor’s degree preferred). Experience: 0–2 years of experience in telesales, telecalling, or a customer service role with sales responsibilities. Working Hours : day shifts – 9.45 AM to 6.45 PM Benefits •Attractive salary with sales incentives and bonuses Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Language: English (Required) Hindi (Preferred) Work Location: In person Speak with the employer +91 7591946163
Posted 17 hours ago
0 years
1 - 2 Lacs
Kollam
On-site
Customer Interaction: They greet and listen to customer concerns, providing a friendly and empathetic experience. Technical Translation: Service Advisors translate complex vehicle issues into understandable terms for customers. Estimations: Provide cost estimates and timelines for repairs or maintenance. Quality Assurance: Ensure the quality of service meets the centre’s standards. Problem Resolution: Address customer issues and concerns promptly Technical Jargon: Bridge the gap between technicians and customers, simplifying complex automotive terminology. Conflict Resolution: Handling customer complaints and ensuring satisfaction Technical Updates: Staying current with automotive technology requires continuous learning. Service Coordination: Coordinating between customers, technicians, and parts departments. Job Type: Full-time Pay: ₹12,000.00 - ₹20,048.67 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person
Posted 17 hours ago
0 years
2 Lacs
Kollam
On-site
We are hiring for Sales officer !!! Experience: Min 1 yr of experience in sales (Automobile preferred) Freshers can also apply Location ; Kollam Interested candidates can send your resume to 7025703399 Attractive Salary and incentives for your hardwork Skills Required: Strong negotiating and selling skills. Be well-groomed and presentable. Have excellent people skills and intuitive to client’s needs.. Giving professional presentations. Not buckling under pressure and be very target driven. Being calm when dealing with customer complaints and issues. Working well as part of a bigger sales team but also be able to deliver and work independently. Job Role: Sell the services and solutions that the company/manufacturer offers. Maintain and grow a strong client base. Find new business opportunities and maintain a healthy pipeline for future deals. Respond to new and current client base regarding complaints and service enquiries. Be a “brand ambassador” that represents the company’s brand and values. NB: Job Type: Full-time Pay: Up to ₹22,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Work Location: In person
Posted 17 hours ago
0 years
2 - 2 Lacs
Cochin
On-site
Welcome guests to the venue Provide menus Greet customers upon their departure Coordinate with wait staff about available seating options Cater to guests who require extra attention (e.g. children, elderly) Makes sure that their guests feel welcomed, cared for, and valued create a warm and welcoming environment for patrons from the moment they enter the establishment Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Food provided Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person
Posted 17 hours ago
1.0 years
2 Lacs
Calicut
On-site
4 WHEELER LICENSE MINIMUM 1 YEAR EXPERIENCE IN AUTOMOBILE INDUSTRY COMMUNICATION SKILL Job Types: Full-time, Permanent Pay: Up to ₹20,000.00 per month Benefits: Health insurance Life insurance Paid sick time Provident Fund Compensation Package: Performance bonus Yearly bonus Schedule: Morning shift Education: Bachelor's (Preferred) Experience: Service technician: 1 year (Preferred) Work Location: In person
Posted 17 hours ago
3.0 - 4.0 years
0 Lacs
Thiruvananthapuram
On-site
We are seeking a highly skilled and creative UX Researcher to join our team and contribute to the development of user-centered design solutions. Responsibilities: Conduct user research activities, including interviews, surveys, and usability testing, to gather insights into user behaviors and preferences. Analyze research findings and translate them into actionable recommendations for product/service improvements. Create and maintain user personas based on research findings to guide design decisions and ensure user-centricity. Design and execute usability testing sessions to evaluate the effectiveness and usability of our products/services. Identify usability issues and collaborate with the design and development teams to implement solutions. Collaborate with designers and developers to create prototypes and wireframes that reflect user needs and preferences. Helping the Design team better understand what would make a users experience more intuitive, accessible, and seamless. Use quantitative and qualitative data analysis techniques to extract meaningful insights and trends from user data. Work closely with cross-functional teams, including designers, developers, product managers, and marketers, to ensure alignment between user research findings and business objectives. Lead the development of new programs and initiatives, from concept to implementation, to address business needs and drive growth. Develop strategic plans and roadmaps for program execution, outlining goals, objectives, timelines, and success metrics. Collaborate with cross-functional teams, including marketing, sales, product development, and finance, to ensure alignment and support for program goals. Oversee the execution of programs and initiatives, managing timelines, budgets, and resources to ensure successful outcomes. Monitor and analyze program performance against key performance indicators (KPIs), identifying areas for improvement and optimization. Build and maintain relationships with internal and external stakeholders, including clients, partners, and vendors, to support program objectives. Identify and mitigate risks associated with program execution, proactively addressing issues to minimize impact on program outcomes. Qualifications: ● Min 3-4 years relevant experience ● Proven experience in conducting user research and usability testing in a professional setting. ● Proficiency in research methodologies, including interviews, surveys, and usability testing. ● Strong analytical and problem-solving skills, with the ability to translate research findings into actionable insights. ● Excellent communication and collaboration skills, with the ability to effectively communicate research findings to cross-functional teams. ● Experience with UX design tools such as Sketch, Adobe XD, or Figma is a plus. ● Knowledge of web accessibility standards and guidelines is desirable. ● Proven experience in program management or strategic planning, preferably in a corporate or agency setting. ● Strong strategic thinking and analytical skills, with the ability to develop and execute complex programs and initiatives. ● Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels. ● Exceptional project management skills, with the ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment. ● Proficiency in project management tools such as Asana, Trello, or Microsoft Project is a plus. If you believe you are a good fit, submit your resumes to hr@qcentro.com/ daniya@qcentro.com. Job Type: Permanent Application Question(s): Are you from Kerala? Experience: UX researcher: 3 years (Required) Work Location: In person
Posted 17 hours ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
Company Description UrbanRoof Pvt. Ltd. is the leading service provider in Pune, Mumbai, Bangalore & Delhi for Waterproofing, Repair & Rehabilitation of Building & Constructions. The company has a diverse portfolio for building and construction repair, rehabilitation, and restoration, offering a better way to handle property repair needs. For more information, please visit urbanroof.in. Role Description This is a full-time on-site role located in Pune for a Business Development Executive. The Business Development Executive will be responsible for new business development, lead generation, business communication, and account management. Qualifications New Business Development and Lead Generation skills Business Communication and Account Management skills Strong interpersonal and negotiation skills Ability to build and maintain client relationships Experience in the construction industry is a plus Bachelor's degree in Business Administration, Marketing, or related field
Posted 17 hours ago
1.0 years
2 - 3 Lacs
Manjeri
On-site
We are looking for a dynamic and results-driven Field Sales Executive to join our team on a full-time basis. The ideal candidate should have a minimum qualification of 12th grade and basic English knowledge. Preferred candidates are male with at least 1 year of relevant work experience, although freshers can also apply. As a Field Sales Executive, you will be responsible for visiting clients, promoting our products, and achieving sales targets. You must have excellent communication and persuasion skills to effectively convey the benefits of our products to potential customers. In addition to a competitive salary, this position offers various incentives and benefits including ESI, PF, TA, DA, bonus, fuel allowance, gratuity, and food allowance. You must possess a bike, smartphone, PAN card, Aadhar card, DL for 2-wheeler, and a bank account. If you are a self-motivated individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity as a Field Sales Executive. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Quarterly bonus Yearly bonus Education: Higher Secondary(12th Pass) (Preferred) Experience: Field sales: 2 years (Required) total work: 2 years (Required) Sales: 1 year (Required) Work Location: In person
Posted 17 hours ago
3.0 years
0 Lacs
Cochin
On-site
We are seeking a friendly, organized, and experienced Receptionist to be the welcoming face of Dora Beauty World. As the first point of contact for our clients, you will play a vital role in creating a positive and professional impression. The ideal candidate will have at least 3 years of experience in a front desk or customer service role, preferably in the beauty or wellness industry. Key Responsibilities: Greet clients with a warm and professional demeanor Manage appointment scheduling via phone, walk-ins, and online booking systems Maintain a tidy and welcoming reception area Handle client inquiries and provide information on services and promotions Confirm appointments and manage cancellations/rescheduling Process payments, issue receipts, and manage daily cash register balance Coordinate with beauty professionals to ensure smooth workflow Assist with inventory management of front desk supplies and retail products Maintain client records with confidentiality and accuracy Address and resolve any client concerns in a courteous and timely manner Qualifications: Minimum 3 years of experience in a receptionist or front desk role Strong communication and interpersonal skills Excellent organizational and multitasking abilities Proficient in using appointment scheduling software and basic office tools Professional appearance and customer-focused attitude Ability to remain calm and composed in a busy environment Experience in the beauty, spa, or wellness industry is a plus Job Type: Full-time Schedule: Day shift Language: English (Preferred) Work Location: In person
Posted 17 hours ago
0 years
2 Lacs
Cochin
On-site
We are seeking an experienced and dynamic Call Center Manager to lead and oversee our call center operations. The ideal candidate will be responsible for improving performance, increasing efficiency, and ensuring excellent customer service delivery. Key Responsibilities: Manage day-to-day operations of the call center (inbound and outbound). Supervise team leaders and agents, ensuring KPIs and SLAs are met. Monitor call metrics and performance reports to identify areas of improvement. Develop strategies to enhance productivity, quality, and customer satisfaction. Handle escalated customer complaints and provide effective resolutions. Conduct regular training, coaching, and performance evaluations. Collaborate with HR for recruitment, onboarding, and workforce planning. Ensure compliance with company policies and industry regulations. Requirements: Bachelor's degree in Business, Management, or related field. Proven experience as a Call Center Manager or similar role. Strong leadership and people management skills. Excellent communication, problem-solving, and analytical abilities. Proficiency in call center software (e.g., CRM tools, dialer systems). Ability to work in a fast-paced, high-pressure environment. Job Types: Full-time, Permanent Pay: From ₹20,000.00 per month Work Location: In person
Posted 17 hours ago
0 years
1 - 3 Lacs
Calicut
On-site
for Tata Power Solar Projects Candidates from Calicut, Karaparambu, Koyilandy, may apply Edapally- Ernakulam Service and maintenance of rooftop solar projects Training will be provided Willing to travel with in the area assinged (within the district only) Should have a two wheeler with valid license Prefer candidates with Diploma /ITI -Electrical Job Type: Full-time Pay: ₹16,500.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
Posted 17 hours ago
0 years
1 - 3 Lacs
Thrissur
On-site
Job description Key Responsibilities: Handle incoming customer calls, emails, and messages promptly and professionally. Address customer inquiries, complaints, and service requests efficiently. Schedule and coordinate cleaning teams according to client requirements. Monitor daily work assignments and update schedules as needed. Prepare and send accurate invoices to clients. Maintain records of issued invoices and payments received. Maintain customer and service records in the internal system. Generate daily, weekly, and monthly reports as needed. Support operational team with various administrative tasks. Requirements: Proven experience in customer service Excellent communication and interpersonal skills. Strong organizational and time-management abilities. Proficient in MS Office (Word, Excel, Outlook); experience with CRM software is a plus. Ability to multitask and work in a fast-paced environment. Job Type: Full-time Work Location: Puthanchira Job Type: Full-time Pay: ₹8,786.92 - ₹27,265.71 per month Work Location: In person
Posted 17 hours ago
0 years
2 - 2 Lacs
Cochin
On-site
A Body shop service advisor is a professional who manages the customer-facing aspects of vehicle repairs in an automotive body shop. First Point of Contact: Body shop advisors are often the first point of contact for customers seeking body work or collision repairs. Consultation and Advice: They provide expert advice to customers on necessary repairs, maintenance, and even insurance claims. Estimate Preparation: They assess vehicle damage, prepare detailed repair estimates, and explain the cost breakdown to customers. Status Updates: They keep customers informed about the progress of their vehicle repairs, managing expectations and addressing any concerns. Post-Service Follow-up: They may conduct follow-up calls after repairs to ensure customer satisfaction. Contact HR - 7034282825 Mini 1+ yrs Experience As Service Advisor Education - B tech Automobile and Mechanical Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Supplemental Pay: Performance bonus Yearly bonus Work Location: In person
Posted 17 hours ago
2.0 - 3.0 years
1 - 2 Lacs
Cochin
On-site
Job Title: Operations Executive – Outsource Team Reports to: Operations Manager/Team Lead Location: Cochin Job Type: Full-time Job Summary: We are seeking an experienced Operations Executive to join our team in Cochin, India, to support our logistics and shipping operations in Dubai. The successful candidate will be responsible for coordinating and executing various operational tasks, managing client accounts, and generating new business opportunities. Key Responsibilities: - Coordination: Coordinate with Dubai-based team members, clients, and vendors to ensure smooth execution of operations. - Invoicing: Prepare and manage invoices, ensure timely payment, and follow up on outstanding payments. - Email Coordination: Manage emails, respond to client queries, and escalate issues to Dubai-based team members as needed. - Work Allocation: Allocate work to team members, ensure tasks are completed on time, and monitor progress. - Client Account Management: Manage client accounts, ensure client satisfaction, and identify opportunities for growth. - Outstanding Management: Follow up on outstanding payments, manage client relationships, and resolve any issues. - New Business Development: Make cold calls to potential clients, schedule meetings, and collect pricing information to generate new business opportunities. - Pricing and Quotation Management: Collect pricing information, prepare quotations, and manage pricing-related queries. Requirements: - Education: Bachelor's degree in Business Administration, Logistics, or a related field. - Experience: Minimum 2-3 years of experience in operations, customer service, or sales. - Skills: - Excellent communication and interpersonal skills. - Strong organizational and time management skills. - Ability to work independently and as part of a team. - Proficiency in MS Office, particularly Excel, Word, and Outlook. - Experience with CRM software is an added advantage. - Language: Fluency in English is essential. What We Offer: - Competitive Salary: A competitive salary package, commensurate with experience. - Career Growth: Opportunities for career growth and professional development. - Dynamic Work Environment: A dynamic and supportive work environment. If you are a motivated and experienced operations professional looking for a challenging role, please submit your application, including your resume and cover letter. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Work Location: In person
Posted 17 hours ago
0 years
0 Lacs
Cochin
On-site
Make outbound calls to potential customers to promote products or services. workstream. Handle inbound calls, addressing queries, complaints, or service issues. Explain features, benefits, and pricing; persuade customers to schedule meetings or place orders. Maintain accurate records of interactions, update customer databases/CRM. Follow-up with leads and current customers to ensure satisfaction and upsell where possible. Escalate qualified leads or unresolved customer issues to relevant teams. Provide feedback to improve script effectiveness and product offerings. Job Types: Part-time, Permanent Pay: Up to ₹5,000.00 per month Schedule: Morning shift Weekend availability Language: Hindi (Preferred) English (Required) Work Location: In person
Posted 17 hours ago
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The service job market in India is vibrant and diverse, offering a wide range of opportunities for job seekers. From customer service to hospitality to healthcare, service roles play a crucial role in various industries across the country. If you are considering a career in the service sector, this article will provide you with valuable insights to help you navigate the job market effectively.
These cities are known for their thriving service industries and offer a plethora of job opportunities for service professionals.
The salary range for service professionals in India varies depending on the industry and level of experience. On average, entry-level service roles can expect to earn between INR 2-4 lakhs per annum, while experienced professionals can earn upwards of INR 8-12 lakhs per annum.
In the service sector, career progression often follows a hierarchical structure, with opportunities for growth and advancement at each stage. A typical career path in service roles may include positions such as Customer Service Executive, Team Leader, Operations Manager, and ultimately, Service Director.
In addition to specific service skills, professionals in this field are often expected to have strong communication, problem-solving, and interpersonal skills. Knowledge of customer relationship management (CRM) systems and proficiency in relevant software applications can also be beneficial.
As you prepare for your job search in the service industry, remember to showcase your skills, experience, and passion for delivering exceptional service to potential employers. By honing your interview skills and being well-prepared, you can confidently pursue exciting opportunities in this dynamic and rewarding field. Good luck!
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