277571 Service Jobs - Page 22

Act as a consulting partner and lead SME in Service Fulfilment, STOM (Service Topology & Order Management) domain Work on discovery, solutioning, and delivery of order decomposition, order orchestration, and inventory-driven service fulfillment Engage with clients in aligning business objectives with OSS platform capabilities (e.g., Netcracker, Amdocs OSS, Cramer, Ericsson Adaptive Inventory)

Fantastic Travel Plan is a growing Destination Management Company (DMC) committed to creating unforgettable travel experiences. We are looking for energetic and motivated Sales Executives to join our team in Calicut. If you have a passion for travel, excellent communication skills, and a drive to achieve results, this is the opportunity for you! Key Responsibilities Develop and maintain strong relationships with travel agents, partners, and clients. Promote and sell travel packages and services offered by the company. Identify new business opportunities and generate leads. Achieve monthly and quarterly sales targets. Provide excellent customer service and support throughout the sales cycle. Prepare and present sales reports to the management team. Stay updated on market trends, competitor activities, and travel industry developments. Requirements Experience: 1–2 years in sales (DMC/travel industry experience preferred). Education: Postgraduates / Undergraduates may apply. Languages: Proficiency in English, Hindi, Tamil, and Malayalam. Strong communication, negotiation, and interpersonal skills. Passion for travel and customer engagement. Ability to work independently as well as part of a team. Goal-oriented with a positive attitude. Why Join Us? Be part of a dynamic and passionate travel company. Opportunity to grow your career in the travel & tourism industry. Collaborative team environment with growth opportunities. Work with exciting destinations and travel products.

Company Description Since 1996, smartData Enterprises has been a global leader in contract software development, consistently exceeding customer expectations. Our customer-centric approach drives our software applications, with continuous refinement based on valuable feedback. We proudly serve startups and businesses across various industries, including health & fitness, B2B e-commerce, consumer tech, enterprise software, logistics, transportation, real estate, and online services. Our expertise includes CRM, ERP, fintech, infotainment, edutech, on-demand platforms, blockchain, AI, and ML solutions. The dedicated smarTians team collaborates to deliver tailored web, desktop, and mobile applications to keep our clients ahead of the competition. Role Description This is a full-time, on-site role for a Business Development Specialist located in Nagpur. The Business Development Specialist will be responsible for generating leads, conducting market research, analyzing market trends, and communicating with potential and existing clients. Day-to-day tasks also include developing strategies to expand the company's customer base, achieving sales targets, and delivering excellent customer service to ensure client satisfaction. Qualifications Analytical Skills and Market Research abilities Strong Communication skills and Customer Service expertise Experience in Lead Generation and developing business strategies Proven ability to achieve sales targets and expand customer base Bachelor's degree in Business, Marketing, or related field Experience in the software development industry is a plus Ability to work independently and as part of a team

Act as a consulting partner and lead SME in Service Fulfilment, STOM (Service Topology & Order Management) domain Work on discovery, solutioning, and delivery of order decomposition, order orchestration, and inventory-driven service fulfillment Engage with clients in aligning business objectives with OSS platform capabilities (e.g., Netcracker, Amdocs OSS, Cramer, Ericsson Adaptive Inventory)

Backend Developer (Internship) Location: Remote Employment Type: Internship ⏳ Duration: 3 months | 2–4 hrs/day | Flexi-time 🌍 Work Mode: Fully remote 💸 Stipend: Unpaid for now 🚀 Future Opportunity: High performers may convert to full-time (India & abroad) after funding round ⸻ About the Role We are looking for a Backend Developer skilled in TypeScript and Node.js to help build and maintain a scalable, microservices-based backend for our mobility platform. You will work on API development, database operations, message-based communication with RabbitMQ, and service orchestration using Docker. You’ll also get to work with WebSockets for real-time updates and Webhooks for event-driven integrations. ⸻ Responsibilities • Develop backend services using Node.js + TypeScript with frameworks like Express or NestJS. • Design, implement, and maintain REST APIs for authentication, orders, location tracking, and more. • Work with PostgreSQL using Prisma ORM for database queries and schema management. • Integrate RabbitMQ for inter-service communication. • Implement input validation using Joi. • Build Dockerized microservices and maintain local/production environments. • Work with WebSockets for real-time communication. • Implement Webhooks for event-based notifications and integrations. • Collaborate closely with the frontend Flutter team to deliver and integrate APIs. • Collaborate with cross-functional teams for overall system integration. • Write clean, tested, and maintainable code. ⸻ Requirements • Knowledge of TypeScript and Node.js. • Familiarity with PostgreSQL and Prisma ORM (or similar). • Understanding of RabbitMQ and message queue systems. • Strong understanding of REST API design. • Familiarity with Docker and microservices. • Knowledge of database schema design and optimization. • Experience with WebSockets and Webhooks. ⸻ Nice to Have • Redis for caching and session management. • Knowledge of JWT/OAuth authentication. • Exposure to CI/CD pipelines.

Experience 5+ years of hands-on experience in Core Java and basic concepts of AWS Strong experience building RESTful APIs and microservices using Spring Boot or other Java-based frameworks. Hands-on experience with Core JAVA Completable Feature in AWS Experience with JPA/Hibernate for ORM and interacting with relational databases. Technical Skills Familiarity with Docker and containerization for deployment. (Major stress on Kubernetes- no compromise) Expertise in Spring Boot and Spring MVC for building robust Java-based applications. Expertise in LINQ queries Solid understanding of RESTful services, HTTP, and web service design principles. Experience with OAuth2 and JWT for API security and authentication. Familiarity with API documentation tools like Swagger or OpenAPI. Experience with database management and query optimization in SQL databases like MySQL, PostgreSQL, or Oracle. Experience with NoSQL databases (e.g., Cassandra) is a plus. Knowledge of message queues (e.g., RabbitMQ, Kafka) for asynchronous processing. Knowledge of CI/CD tools (e.g., Jenkins, GitLab CI) and version control using Git API Design and Development: Design, implement, and maintain RESTful APIs,microservices and Utilities in Java to support business applications and mobile platforms. Backend Development: Write clean, efficient, and scalable Java code to implement backend features and integrate with frontend applications. Database Integration: Work with relational databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., Cassandar DB) to create database models, execute queries, and manage data flow. Security and Authentication: Implement API security mechanisms using OAuth2, JWT, and other authentication techniques. Performance Optimization: Monitor, troubleshoot, and optimize the performance of APIs, ensuring low-latency responses and high scalability.

1. Master Production Scheduling (MPS) & Capacity Planning Develop and maintain an optimized MPS for Biopharmaceutical production balancing supply and demand. Collaborate with Supply Network Planning (SNP), regional supply chain, procurement and manufacturing teams to ensure accurate production scheduling. Assess production capacity and identify constraints proactively addressing bottlenecks. Ensure adherence to planning parameters, budgeted capacity assumptions, lead times and regulatory requirements. 2. Drug Substance (DS) and Drug Product (DP) Alignment Coordinate DS and DP production planning to ensure uninterrupted supplies to global markets. Manage inventory levels of DS and DP as per predetermined targets avoiding shortages and excess stocks. Align production schedules with new product launch requirements m regulatory filing strategies and market specific requirements. 3. Input Material Planning Develop a robust input material plan in line with lead time, inventory and safety stock targets. Coordinate with production to maintain accurate Bills of Materials and Master Data. Implement best practices for MRP automation . 4. Cross-functional Collaboration Work Closely with manufacturing, quality, regulatory, supply network planning and regional supply chain teams to ensure smooth execution of production plans. Work closely with cross-functional teams to ensure timely dispatches as per committed timelines. Collaborate with procurement, warehouse and quality to ensure raw material availability for uninterrupted manufacturing as per schedule. Support New Product Launches, process enhancements and changes by integrating them with MPS. 5. Performance Monitoring and Continuous Improvement Define track KPIs such as schedule adherence, supply plan vs actuals, inventory targets and service levels. Analyse data to identify patterns and make informed decisions regarding inventory levels and production schedules. Prepare reports for senior management, providing insights into planning metrics and performance. Implement lean manufacturing and planning practices to improve efficiency. Drive continuous improvement initiatives in planning and supply chain processes. 6. Leadership Lead and mentor a team of planners, providing direction and support to enhance their skills and performance. Foster a collaborative environment to ensure effective communication across departments.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Role Name And Description Tax Senior - To sum up, the Senior role provides a unique opportunity for tax professionals to pursue their career in leading, working and managing end-to-end process of tax lifecycle for large global corporate clients, which helps them to shape their career to be all round tax professional. The opportunity When you join EY GCR team, you will be at the heart of EYs critical mission to build a better working world by applying knowledge skills and experience in assisting clients in meeting their business Purpose. Your Key Responsibilities Develop brief understanding of day-to-day activities and transactions related to tax and tax accounting matters and make sure they are properly addressed. Global direct tax compliance – Assist in preparation of income tax returns and workpapers for foreign jurisdictional income taxes with internal teams or with EY country teams. Income Tax Provision – Prepare quarterly and annual tax provision for US GAAP purposes. Work with EY country teams for sign-off and delivery to client. Statutory Tax Provision – Manage and assist in preparation of annual statutory tax provision as per local GAAP with EY country teams. Assist in data compilation and workpaper preparation, where needed. Forecasting – Prepare, review and manage cash taxes forecast by jurisdictions and report to client monthly or quarterly basis. Consult with EY country teams, where necessary. Tax Payments – Prepare and review estimated and extension tax payments and manage tax payment process. Work with EY country team, where necessary. Tax account reconciliation – Prepare and review balance sheet tax account reconciliation, collect supporting documents and work with clients on reconciling items. Prepare and book rectification journal entries, where needed. Other Tax functions – Prepare and review journal entry package, return to provision entries, etc., and submit them for client’s approval. Skills And Attributes For Success Ability to work and plan effectively with minimal direction in ambiguous situations Strong interpersonal skills with a focus on building high functioning teams Able to articulate/position complex/critical challenges, issues, etc. The ability to priorities when working on multiple complex projects Strong influencing skills, and the confidence to question existing processes Contributing to a positive team environment by demonstrating consistent commitment and optimism towards work challenges To qualify for the role, you must have Bachelor’s / Master’s degree in accounting / MBA Finance Three to five years of experience in US and/or Non-US direct tax compliance, good knowledge and experience in income tax accounting (ASC 740 and FIN48), including a mixture of Big 4 and industry experience. Strong accounting skills with an interest to learn US and Non-US direct tax compliance. Strong communication skills, Strong computer skills, including an intermediate knowledge of Excel, Word and PowerPoint Ideally, you’ll also have Awareness of other taxes in the US Ability to read, interpret and apply the tax legislation What We Look For We are looking for experienced tax professionals with genuine interest in providing outstanding services to some of the world’s most influential people. What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. ServiceNow Solution Architect- CSM/FSO/IRM As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem. The opportunity We’re looking for Manager with expertise in ServiceNow Implementation to join the EY GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth. Job Purpose The Solution Architect is responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery. The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans. We are seeking a highly experienced ServiceNow Manager with 8-10 years of expertise to lead our ServiceNow initiatives. The ideal candidate will possess a strong background in integration, UI Builder, Playbook, and CIS-CSM, along with in-depth knowledge of dispute management and Financial Services Operations (FSO). This role will involve strategic oversight, team leadership, and the delivery of high-quality ServiceNow solutions that align with our business objectives. Your Key Responsibilities Lead and manage the ServiceNow development team, providing guidance and mentorship to ensure high-quality deliverables and professional growth. Oversee the design, configuration, and customization of the ServiceNow platform, focusing on integration, UI Builder, and Playbook functionalities to enhance user experience and operational efficiency. Develop and implement service request fulfilment workflows, leveraging CSM capabilities to streamline customer service processes and improve dispute management. Drive the architecture and execution of integrations with third-party systems, ensuring seamless data flow and process automation across the organization. Collaborate with business stakeholders to gather detailed specifications and deliver high-quality products/releases that align with business objectives. Create and maintain comprehensive technical specifications documentation. Manage data loading, manipulation, and maintenance between ServiceNow and other systems, ensuring data integrity and compliance with business requirements. Work closely with business liaisons to design and optimize dashboards, home pages, performance analytics data collectors, and reports that provide actionable insights for decision-making. Analyze user stories and internal procedures to enhance system capabilities, automate workflows, and address scheduling limitations throughout the development and delivery of ServiceNow releases. Conduct thorough system and integration testing with both sample and live data, ensuring adherence to best practices and high-quality standards. Stay updated on the latest ServiceNow features and industry trends, providing strategic recommendations for continuous improvement and innovation. Skills And Attributes For Success 8-10 years of experience in ServiceNow development and administration, with a strong focus on integration, UI Builder, Playbook, and CSM. Proven expertise in dispute management processes and Financial Services Operations (FSO). Strong understanding of ServiceNow modules, functionalities, and best practices. Excellent leadership and team management skills, with a track record of successfully leading projects and initiatives. Strong analytical and problem-solving skills with a focus on delivering business value. Exceptional communication and interpersonal skills to effectively collaborate with stakeholders at all levels. Good to have CIS-CSM or IRM. Education Level High School Diploma/GED, Technical Diploma, Associate’s degree/College Diploma, Non-Degree Program, Bachelor’s Degree, Master’s Degree, Doctorate Degree, Higher Degree, Other Bachelor’s or Masters. What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you. About EY As a global leader in assurance, tax, transaction and consulting services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem. The opportunity We’re looking for Manager with expertise in ServiceNow Implementation to join the EY GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth. Job Purpose The Solution Architect is responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery. The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans. We are seeking a highly experienced ServiceNow Manager with 8-10 years of expertise to lead our ServiceNow initiatives. The ideal candidate will possess a strong background in integration, UI Builder, Playbook, and CIS-CSM, along with in-depth knowledge of dispute management and Financial Services Operations (FSO). This role will involve strategic oversight, team leadership, and the delivery of high-quality ServiceNow solutions that align with our business objectives. Your Key Responsibilities Lead and manage the ServiceNow development team, providing guidance and mentorship to ensure high-quality deliverables and professional growth. Oversee the design, configuration, and customization of the ServiceNow platform, focusing on integration, UI Builder, and Playbook functionalities to enhance user experience and operational efficiency. Develop and implement service request fulfilment workflows, leveraging CSM capabilities to streamline customer service processes and improve dispute management. Drive the architecture and execution of integrations with third-party systems, ensuring seamless data flow and process automation across the organization. Collaborate with business stakeholders to gather detailed specifications and deliver high-quality products/releases that align with business objectives. Create and maintain comprehensive technical specifications documentation. Manage data loading, manipulation, and maintenance between ServiceNow and other systems, ensuring data integrity and compliance with business requirements. Work closely with business liaisons to design and optimize dashboards, home pages, performance analytics data collectors, and reports that provide actionable insights for decision-making. Analyze user stories and internal procedures to enhance system capabilities, automate workflows, and address scheduling limitations throughout the development and delivery of ServiceNow releases. Conduct thorough system and integration testing with both sample and live data, ensuring adherence to best practices and high-quality standards. Stay updated on the latest ServiceNow features and industry trends, providing strategic recommendations for continuous improvement and innovation. Skills And Attributes For Success 8-10 years of experience in ServiceNow development and administration, with a strong focus on integration, UI Builder, Playbook, and CSM. Proven expertise in dispute management processes and Financial Services Operations (FSO). Strong understanding of ServiceNow modules, functionalities, and best practices. Excellent leadership and team management skills, with a track record of successfully leading projects and initiatives. Strong analytical and problem-solving skills with a focus on delivering business value. Exceptional communication and interpersonal skills to effectively collaborate with stakeholders at all levels. Good to have CIS-CSM or IRM. Education Level High School Diploma/GED, Technical Diploma, Associate’s degree/College Diploma, Non-Degree Program, Bachelor’s Degree, Master’s Degree, Doctorate Degree, Higher Degree, Other Bachelor’s or Masters. What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY-ServiceNow – Senior As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem. The opportunity We’re looking for Senior with expertise in ServiceNow Implementation to join the EYD GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth. Your Key Responsibilities Lead the design, configuration, and customization of the ServiceNow platform, focusing on integration, UI Builder, and Playbook functionalities to enhance user experience and operational efficiency. Develop and implement service request fulfilment workflows, leveraging CIS-CSM capabilities to streamline customer service processes and improve dispute management. Utilize advanced scripting tools and ServiceNow functionalities to automate complex tasks and optimize business processes. Architect and execute integrations with third-party systems, ensuring seamless data flow and process automation. Collaborate with business stakeholders to gather detailed specifications and deliver high-quality products/releases that align with business objectives. Create and maintain comprehensive technical specifications documentation. Manage data loading, manipulation, and maintenance between ServiceNow and other systems, ensuring data integrity and compliance with business requirements. Work closely with business liaisons to design and optimize dashboards, home pages, performance analytics data collectors, and reports that provide actionable insights for decision-making. Analyze user stories and internal procedures to enhance system capabilities, automate workflows, and address scheduling limitations throughout the development and delivery of ServiceNow releases. Conduct thorough system and integration testing with both sample and live data, ensuring high-quality deliverables and adherence to best practices. Skills And Attributes For Success 3-6 years of experience in ServiceNow development and administration, with a strong focus on integration, UI Builder, Playbook, and CIS-CSM. Proven expertise in dispute management processes and Financial Services Operations (FSO). Strong understanding of ServiceNow modules, functionalities, and best practices. Proficiency in scripting languages and tools relevant to ServiceNow development. Excellent analytical and problem-solving skills with a focus on delivering business value. Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels. To qualify for the role, you must have College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences Must have CSA and minimum 1 CIS in CSM or IRM Approximately 3 to 6 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period. Experience in leading projects and mentoring junior developers. ITIL foundations certification a plus Ideally, you’ll also have Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories. Knowledge about ServiceNow’s latest version’s features. What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY-ServiceNow – Senior As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem. The opportunity We’re looking for Senior with expertise in ServiceNow Implementation to join the EYD GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth. Your Key Responsibilities Lead the design, configuration, and customization of the ServiceNow platform, focusing on integration, UI Builder, and Playbook functionalities to enhance user experience and operational efficiency. Develop and implement service request fulfilment workflows, leveraging CIS-CSM capabilities to streamline customer service processes and improve dispute management. Utilize advanced scripting tools and ServiceNow functionalities to automate complex tasks and optimize business processes. Architect and execute integrations with third-party systems, ensuring seamless data flow and process automation. Collaborate with business stakeholders to gather detailed specifications and deliver high-quality products/releases that align with business objectives. Create and maintain comprehensive technical specifications documentation. Manage data loading, manipulation, and maintenance between ServiceNow and other systems, ensuring data integrity and compliance with business requirements. Work closely with business liaisons to design and optimize dashboards, home pages, performance analytics data collectors, and reports that provide actionable insights for decision-making. Analyze user stories and internal procedures to enhance system capabilities, automate workflows, and address scheduling limitations throughout the development and delivery of ServiceNow releases. Conduct thorough system and integration testing with both sample and live data, ensuring high-quality deliverables and adherence to best practices. Skills And Attributes For Success 3-6 years of experience in ServiceNow development and administration, with a strong focus on integration, UI Builder, Playbook, and CIS-CSM. Proven expertise in dispute management processes and Financial Services Operations (FSO). Strong understanding of ServiceNow modules, functionalities, and best practices. Proficiency in scripting languages and tools relevant to ServiceNow development. Excellent analytical and problem-solving skills with a focus on delivering business value. Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels. To qualify for the role, you must have College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences Must have CSA and minimum 1 CIS in CSM or IRM Approximately 3 to 6 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period. Experience in leading projects and mentoring junior developers. ITIL foundations certification a plus Ideally, you’ll also have Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories. Knowledge about ServiceNow’s latest version’s features. What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY-ServiceNow – Senior As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem. The opportunity We’re looking for Senior with expertise in ServiceNow Implementation to join the EYD GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth. Your Key Responsibilities Lead the design, configuration, and customization of the ServiceNow platform, focusing on integration, UI Builder, and Playbook functionalities to enhance user experience and operational efficiency. Develop and implement service request fulfilment workflows, leveraging CIS-CSM capabilities to streamline customer service processes and improve dispute management. Utilize advanced scripting tools and ServiceNow functionalities to automate complex tasks and optimize business processes. Architect and execute integrations with third-party systems, ensuring seamless data flow and process automation. Collaborate with business stakeholders to gather detailed specifications and deliver high-quality products/releases that align with business objectives. Create and maintain comprehensive technical specifications documentation. Manage data loading, manipulation, and maintenance between ServiceNow and other systems, ensuring data integrity and compliance with business requirements. Work closely with business liaisons to design and optimize dashboards, home pages, performance analytics data collectors, and reports that provide actionable insights for decision-making. Analyze user stories and internal procedures to enhance system capabilities, automate workflows, and address scheduling limitations throughout the development and delivery of ServiceNow releases. Conduct thorough system and integration testing with both sample and live data, ensuring high-quality deliverables and adherence to best practices. Skills And Attributes For Success 3-6 years of experience in ServiceNow development and administration, with a strong focus on integration, UI Builder, Playbook, and CIS-CSM. Proven expertise in dispute management processes and Financial Services Operations (FSO). Strong understanding of ServiceNow modules, functionalities, and best practices. Proficiency in scripting languages and tools relevant to ServiceNow development. Excellent analytical and problem-solving skills with a focus on delivering business value. Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels. To qualify for the role, you must have College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences Must have CSA and minimum 1 CIS in CSM or IRM Approximately 3 to 6 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period. Experience in leading projects and mentoring junior developers. ITIL foundations certification a plus Ideally, you’ll also have Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories. Knowledge about ServiceNow’s latest version’s features. What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Summary Engineer and Operate the Cloud platform capabilities in DevOps operating model using Agile methodology. Support the Cloud Product releases and Product Owner in representing Cloud Platform Services to Functional IT organizations. About The Role Job Title : Spec. DDIT IES Cloud Engineering Location - Hyderabad Major accountability for the Specialist Cloud Platform Engineering Design, Code, Implement and Support Cloud product releases and enhancements. Transform requirements for new capabilities or changes from architects, operations or customers to include them in the design of Cloud components Work in close collaboration with Architects, Design Experts and Operations to integrate new solutions and perform post release L3/L4 operational support. Maintain backlog and support Scrum Master and Product Manager for prioritization of release items and Sprint planning. Create Cloud Service guidelines, standards including coding languages, code with comments, version control, version documentation, security considerations, audit requirement, change & release management Ensure operational supportability of design/development by working with operations team during design and development phase to ensure the developed solutions are always operationally supportable and are properly documented. Take accountability to ensure adherence with Security and Compliance policies. Document as required by quality, qualification processes and cloud platform services. Maintain Design Specification documents that are aligned with Architectural Handbook. Skills Required 3+ years’ of relevant experience, working on a broad range of AWS technologies (e.g. EC2, RDS, ELB, ECS, EKS, S3, VPC, IAM, CloudWatch, CloudTrail, KMS) to develop and maintain AWS based cloud solution, with an emphasis on best practices of cloud security. Experience with DevOps Orchestration/Configuration/Continuous Integration technologies such as Docker, Jenkins, Ansible, Chef, and Puppet. Management of continuous integration services and pipelines like Jenkins using CFT / Terraform and Ansible Experience with Linux required; experience with Windows Server a plus Strong scripting and automation skills with one or more of the following: Python, Bash, Groovy, CFT, Terraform in an operational setting. Knowledge of IP networking and security in AWS – VPNs, DNS, Load Balancing Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards Commitment To Diversity And Inclusion Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

About The Role Grade Level (for internal use): 08 S&P Global Commodity Insights The Role: Engineer I, Application Support Analyst, The Location: Hyderabad/Gurgaon, India The Team: AppOps is responsible for providing high quality operational and technical support for all Commodity Insights (CI) business specific applications and systems. Responsible to provide CI Business Partners with initial first line remote support for IT issues and requests which occur during business hours in relation to the use of CI business specific applications. Ensuring that standard operating procedures is followed for all incident and service requests received into the helpdesk function. Proactively monitor applications responding to alerts and providing the business with periodic health check reports. We operate 24x7 which can involve working during APAC|EMEA|AMER Hours & requires weekend support. (Rotational shifts 5 day a week). Work hours can change depending on Business requirements. Enter the grade level of the position: Grade 9 The Impact: You will be the first line of support for all requests and incidents raised by Commodity Insights business partners. You will ensure the business receives a prompt response to any requests and ensure issues are resolved within agree service level agreements What’s in it for you: The position is the part of the global application Support team supporting users based in three time zones and across 26 offices. Exposure to Application /Product support, technical operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations. Responsibilities Provide initial first line Application/Product support and triage of incidents and service requests for IT issues which occur during use of Platts applications. Technical Excellence: In-depth Technical understanding of all Applications, Monitoring Tools, and all available technical resources. Executing Effective Weekend Support Incident Identification, Effective Shift handovers, Major Incident Mgmt. & Process Hygiene. Log and capture incidents from all sources into ticketing system (ServiceNow) ensuring correct categorization and prioritization of IT issues Application Support Operations: Ensure application operations excellence and guaranteed response times by actively monitoring application health checks, end user emails/tickets and ensuring all Incidents/service requests are resolved in a timely and comprehensive manner. Server maintenance, monitoring, health checks, restarts, and BAU operational work. Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns Major Incident Management: Engaging & driving the major Incidents during the weekends to Initiate bridge call, engage technical teams and restore the service Immediately Incident Hygiene: Adhering to the Incident Hygiene process, ensuring High Hygiene in the Incidents & requests handled. Knowledge Management and competency development: Create & share the SOPs, Best Practice documents, check list, technical knowledge articles. Resolving IT incidents to restore service as quickly as possible using known error database. Escalation of tickets to other teams as required Active participation in knowledge transitions, also coming up with Process Initiatives, deliver ideas and values to achieve the desired results. Basic Qualifications What We’re Looking For: Experience working with various Application Monitoring systems and tools (Autosys / AppDynamics /Nagios/Naemon/Splunk preferred) Experience in IT Service Management frameworks (ITIL or similar) Knowledge of troubleshooting & supporting applications running on either Linux (preferred) or Windows server OS Exposure to industry standard ITSM tools (ServiceNow strongly preferred) Experience supporting Cloud computing (AWS). Familiar with infrastructure concepts related to distributed applications (Load balancers, Networking. Firewall, NAT, Virtual servers) Exposure working with tools like Putty, RDP, SSH, WinSCP, MySQL Query Browser, Oracle SQL Developer. Familiar with reporting and analyzing tools (Beneficial but not essential) Experience working collaborative platforms like Microsoft SharePoint, Box, OneDrive, MS Teams. Good understanding of Agile Framework. Any knowledge of Webservers either (Beneficial but not essential) Windows IIS Linux Apache, and WebLogic (preferred) Any knowledge of scripting languages (JScript and JavaScript DOS, VBScript, Pearl, Python, PowerShell, or shell script) preferred (Beneficial but not essential) Microsoft Office / Office 365 especially Excel (Macros, Worksheets, and add-ins) Preferred Qualifications 5+ years of relevant experience with bachelor’s degree. About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit http://www.spglobal.com/commodity-insights. What’s In It For You? Our Purpose Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our Benefits Include Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring And Opportunity At S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group) Job ID: 317512 Posted On: 2025-08-12 Location: Gurgaon, Haryana, India

Role Description This is an internship role for a Sales and Marketing Specialist. The specialist will be responsible for daily tasks including communicating with customers, providing customer service, managing sales processes, and conducting sales training sessions. This is a hybrid role, located in Jaipur, with some work from home acceptable. Qualifications Strong Communication and Customer Service skills Experience in Sales and Sales Management Ability to provide effective Training Excellent organizational and time-management skills Ability to work both independently and as part of a team Pursuing a degree in Business, Marketing, or related field

Company Description TAURUS BPO SERVICES INDIA LLP offers a wide array of services including customer service management, data & business analytics, sales & marketing, supply chain services, accounts payable & receivable, and customer order management. Our primary objective is to provide superior business services and solutions to help businesses excel in their niche. We cater to prestigious organizations across various sectors, including BFSI, healthcare, marketing, customer service, telecom, FMCG, and sales. By outsourcing non-core operations to us, clients can focus on core capabilities, achieving a competitive advantage. We leverage cutting-edge technology to enhance operational efficiency for our affiliated partners. Role Description This is a full-time, on-site role for a Team Lead located in Mumbai. The Team Lead will be responsible for overseeing daily operations, managing team performance, and ensuring high-quality service delivery. Tasks include assigning tasks, conducting team meetings, providing training and development, monitoring progress, and handling escalations. The Team Lead will also be responsible for performance evaluations, developing and implementing process improvements, and ensuring compliance with company policies and procedures. Qualifications Strong leadership and team management skills Excellent communication and interpersonal abilities Proficiency in customer service management and sales & marketing Experience in data & business analytics and supply chain services Knowledge of accounts payable & receivable processes and customer order management Problem-solving and decision-making abilities Ability to work under pressure and meet deadlines Bachelor's degree in Business Management, Administration, or related field

Job Title: Lead Technical Writer Location: India (Remote) About OnceHub ( www.oncehub.com ): OnceHub ( www.oncehub.com ) is an innovative and thriving software-as-a-service company that focuses on streamlining scheduling and digital engagement processes for organizations globally. We're a team of passionate and driven individuals living and working remotely across 4 countries, driving innovation through shared ideas and fostering a collaborative culture. You will work remotely from home (in India) with colleagues and stakeholders in multiple geographies. Learn more about our employee led approach in our CEO video: https://www.oncehub.com/careers About the Role: Based remotely in India, you will be a critical leader in shaping our customer journey and driving customer success. You will lead and manage our Customer Support knowledgebase, API documentation and AI based support , which includes the Knowledge Center as well as the AI agents that will interact with our customers based on this knowledge. Responsibilities: Knowledge Center Strategy & Management: Own the strategic direction and overall effectiveness of our global Knowledge Center. Ensure it is a comprehensive, user-friendly, and effective self-service resource. AI Powered Content Strategy & Framework Management: Oversee the development, implementation and maintenance of a robust AI powered content strategy and framework for help articles, videos, FAQs and troubleshooting guides within the Knowledge Center, ensuring it empowers customers and drives product adoption. Content Production Oversight & Team Guidance: Provide leadership and guidance in the creation of high-quality, accurate, and AI powered written and video content. API documentation: Develop and maintain high-quality documentation for all APIs, webhooks, and integrations. Customer facing AI agents: Create and manage the customer facing AI agents to serve as a first touchpoint for customers. Optimize the AI agents via continuous monitoring and updates. Requirements: Proven experience in using AI to create help center written and video content Experience in prompting and optimizing AI products. Strong experience in managing the strategy and operations of a comprehensive knowledge/help center and overseeing content strategy. 3+ years in technical writing, developer documentation, or developer relations, ideally with API products. Strong understanding of RESTful APIs, JSON, HTTP, and common authentication methods (OAuth, API keys, etc.). Excellent written and verbal English communication skills. Significant experience (5+ years) in a senior software product/content role. Proven experience in leading and driving customer-facing initiatives with cross-functional teams. Deep understanding of the B2B customer lifecycle and experience with the customer journey. Hands-on approach with a willingness to be involved in strategic guidance and support. Excellent process and project management skills with the ability to think strategically and implement tactically. A degree from a reputable university. Must be based in India. Ideally, experience working within a Product-Led Growth (PLG) company. Apply because you want to... Work in a modern SaaS, Product-led company Work remotely from home, saving you commuting time and promoting work-life balance Get exposure to working with stakeholders on a global level across different industries Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth Join a fantastic organisational culture that places learning at the centre of what we do Receive a competitive salary Work in a multicultural environment

Summary Position Summary Global Risk and Brand Protection Senior Analyst – Operations - Global Office of General Counsel & Ethics Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization. Specifically, you will provide support and management for global general counsel operations, working with various stakeholders across the Deloitte network. This role offers the opportunity to work in a challenging yet rewarding environment within Deloitte Global Office of General Counsel & Ethics, and is ideal for anyone seeking to build knowledge of risk management concepts and gain exposure to senior leaders. The team Global General Counsel provides legal guidance and expertise to Deloitte Global, the broader Deloitte organization, and our business leaders. We advise on regulatory, claims, and corporate legal matters, as well as additional issues that may pose novel or unique situations. The ideal candidate must be able to work independently and as part of a team in a dynamic work environment. They must also be able to develop best practices, develop and consistently apply a base of knowledge to matters that arise, and identify innovative solutions for complex issues. Work you’ll do In this role you will provide guidance and support for business processes, services and technologies across the Global Office of General Counsel & Ethics (Global OGC&E). You will play a key role in operations to enable and support the Global legal and ethics functions across the following capabilities: financial management, project management, knowledge management, and technology (such as CLM, Service Now and legal billing tools). The work you will do includes: Enableandfacilitateoperationalprocessestosupport the Global OGC&E team Monitor and action incoming work received via shared email inboxes and other platforms utilized by Global OGC&E, such as ServiceNow Manage legal invoice review and approval processes Data entry and analysis for various Global OGC&E processes Effectivelyupdatematerialsandresourcesusedinthetrackingandmonitoringofworkflow Produce reports and other management information to help inform work status and performance Workwithother enabling area functions such as Deloitte Technology, Global Finance, and Global Talenttofacilitatetheflowofinformation between teams and build reports Helpmanageandcontributetointernalteammeeting materials Identifyopportunitiesforimprovementandinnovation,workcollaborativelywithinternalstakeholderswhere appropriate to share ideas Escalateissuesinatimelymannertotheappropriatepersonand/or team Buildpresentations in PowerPointforinternalandexternalaudiences,includingseniorleadership, and support the development of presentations and leadership reporting through providing data analysis, status updated and additional information as needed Participate in the development and/or support of Global OGC&E special projects Otherproject-basedworkacrossGlobalOGC&E Qualifications MBA or any other masters degree. 3-5 years of overall experience in an operational role Prior experience with financial and budget management tasks preferable Good interpersonal skills, ability to develop relationships, and manage stakeholders Ability to work under own initiative and effectively prioritize workloads Understanding of project management processes, and the ability to proactively manage key deliverables Demonstrable command of the MS Office Suite, especially MS Excel Data management or project management experience Committed team player Problem solving skills with an analytical mindset Proficient written and verbal communication skills Experience in data gathering, data analysis and data visualization (Tableau, PowerBI etc.) Previous experience working with legal professionals is a plus but not required Work Location: Hyderabad Shift timing – 2.00 PM to 11.00 PM How You’ll Grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities— including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, worldclass learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 305942

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem. The opportunity We’re looking for Manager with expertise in ServiceNow Implementation to join the EY GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth. Job Purpose The Solution Architect is responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery. The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans. We are seeking a highly experienced ServiceNow Manager with 8-10 years of expertise to lead our ServiceNow initiatives. The ideal candidate will possess a strong background in integration, UI Builder, Playbook, and CIS-CSM, along with in-depth knowledge of dispute management and Financial Services Operations (FSO). This role will involve strategic oversight, team leadership, and the delivery of high-quality ServiceNow solutions that align with our business objectives. Your Key Responsibilities Lead and manage the ServiceNow development team, providing guidance and mentorship to ensure high-quality deliverables and professional growth. Oversee the design, configuration, and customization of the ServiceNow platform, focusing on integration, UI Builder, and Playbook functionalities to enhance user experience and operational efficiency. Develop and implement service request fulfilment workflows, leveraging CSM capabilities to streamline customer service processes and improve dispute management. Drive the architecture and execution of integrations with third-party systems, ensuring seamless data flow and process automation across the organization. Collaborate with business stakeholders to gather detailed specifications and deliver high-quality products/releases that align with business objectives. Create and maintain comprehensive technical specifications documentation. Manage data loading, manipulation, and maintenance between ServiceNow and other systems, ensuring data integrity and compliance with business requirements. Work closely with business liaisons to design and optimize dashboards, home pages, performance analytics data collectors, and reports that provide actionable insights for decision-making. Analyze user stories and internal procedures to enhance system capabilities, automate workflows, and address scheduling limitations throughout the development and delivery of ServiceNow releases. Conduct thorough system and integration testing with both sample and live data, ensuring adherence to best practices and high-quality standards. Stay updated on the latest ServiceNow features and industry trends, providing strategic recommendations for continuous improvement and innovation. Skills And Attributes For Success 8-10 years of experience in ServiceNow development and administration, with a strong focus on integration, UI Builder, Playbook, and CSM. Proven expertise in dispute management processes and Financial Services Operations (FSO). Strong understanding of ServiceNow modules, functionalities, and best practices. Excellent leadership and team management skills, with a track record of successfully leading projects and initiatives. Strong analytical and problem-solving skills with a focus on delivering business value. Exceptional communication and interpersonal skills to effectively collaborate with stakeholders at all levels. Good to have CIS-CSM or IRM. Education Level High School Diploma/GED, Technical Diploma, Associate’s degree/College Diploma, Non-Degree Program, Bachelor’s Degree, Master’s Degree, Doctorate Degree, Higher Degree, Other Bachelor’s or Masters. What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY-ServiceNow – Senior As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem. The opportunity We’re looking for Senior with expertise in ServiceNow Implementation to join the EYD GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth. Your Key Responsibilities Lead the design, configuration, and customization of the ServiceNow platform, focusing on integration, UI Builder, and Playbook functionalities to enhance user experience and operational efficiency. Develop and implement service request fulfilment workflows, leveraging CIS-CSM capabilities to streamline customer service processes and improve dispute management. Utilize advanced scripting tools and ServiceNow functionalities to automate complex tasks and optimize business processes. Architect and execute integrations with third-party systems, ensuring seamless data flow and process automation. Collaborate with business stakeholders to gather detailed specifications and deliver high-quality products/releases that align with business objectives. Create and maintain comprehensive technical specifications documentation. Manage data loading, manipulation, and maintenance between ServiceNow and other systems, ensuring data integrity and compliance with business requirements. Work closely with business liaisons to design and optimize dashboards, home pages, performance analytics data collectors, and reports that provide actionable insights for decision-making. Analyze user stories and internal procedures to enhance system capabilities, automate workflows, and address scheduling limitations throughout the development and delivery of ServiceNow releases. Conduct thorough system and integration testing with both sample and live data, ensuring high-quality deliverables and adherence to best practices. Skills And Attributes For Success 3-6 years of experience in ServiceNow development and administration, with a strong focus on integration, UI Builder, Playbook, and CIS-CSM. Proven expertise in dispute management processes and Financial Services Operations (FSO). Strong understanding of ServiceNow modules, functionalities, and best practices. Proficiency in scripting languages and tools relevant to ServiceNow development. Excellent analytical and problem-solving skills with a focus on delivering business value. Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels. To qualify for the role, you must have College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences Must have CSA and minimum 1 CIS in CSM or IRM Approximately 3 to 6 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period. Experience in leading projects and mentoring junior developers. ITIL foundations certification a plus Ideally, you’ll also have Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories. Knowledge about ServiceNow’s latest version’s features. What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Summary Position Summary Assistant Manager /Deputy Manager—Commercial Excellence—Deloitte Support Services India Private Limited Do you take pride in seeing a project from start to finish, integrating a diverse set of skills along the way? Are you up to the challenge of being a trusted advisor to pursuit teams with an opportunity to influence business at one the world’s leading professional services firms? If you have experience with the complete proposal lifecycle and an interest in leading proposal opportunities, our Bids and Pursuits team is the place for you. Join our team of professionals in delivering strategic and tactical support to senior leadership in support of pursuit development efforts. Work You Will Do – Key Job Responsibilities. Core Commercial Skills Work with stakeholders in deals in a collaborative manner to develop, collect and analyze data required for pricing models Support development of pricing models for bids and proposals, supporting the established commercial strategy to demonstrate greatest value to clients, enhance margin and win more deals. Own pricing tools and templates for high value bids and support pricing managers/ leads in analyzing pricing scenarios Strategic Pricing Assist Commercial Managers/ Leads on complex and strategic commercial engagements. Develop, learn, and implement complex pricing models. Leverage commercial playbooks to suggest innovative pricing models Competitive Research and Analysis Work on benchmarking tools to provide competitive data on large bids and major accounts engagements Analyze bid competitive landscape and create scenarios to arrive at best/ win price Best practices/ Collaboration & Knowledge sharing Work with stakeholders in deals in a collaborative manner to develop, collect and analyze best practices across Deloitte. Engage with other pricing professionals within Deloitte and constantly work on developing key commercial skills Share experience and best practices used in high value bids with pricing professionals within Deloitte Participate and support initiatives focused on enhancing pricing skills within team Work Location: Hyderabad Shift Timings: 11 AM to 8 PM The team The bids and pursuits team provides end-to-end support across all stages of pursuits (RFXs and proactive pursuits). The team works in collaboration with the NSE stakeholders and account teams to deliver high quality and best-in-class proposals to end clients to leverage Deloitte’s brand while delivering outstanding service. Our team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities. Qualifications Work Experience And Technical Pre-requisites YoE- 6+ years’ experience Degree educated, preferably in Finance, Economics, or related business discipline. Formal accountancy/MBA would be an advantage but are not necessary for the role. Relevant experience in large deals in IT, Consulting specifically in a professional services firm/Organization environment preferred. Good knowledge of deal construct options Demonstrated critical thinking and analytic skills as well as ability to communicate both verbally and in writing to an audience of senior management Must be able to manage multiple deadlines and work effectively as part of an interdisciplinary team Experience with writing commercial terms for inclusion in contractual documentation Excellent communication and stakeholder management skills, with gravitas, confidence, and credibility to engage with leadership Flexibility to meet peaks of work inherent in the cycle of a deal. #CA-SM Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 301857

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY-ServiceNow – Senior As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem. The opportunity We’re looking for Senior with expertise in ServiceNow Implementation to join the EYD GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth. Your Key Responsibilities Lead the design, configuration, and customization of the ServiceNow platform, focusing on integration, UI Builder, and Playbook functionalities to enhance user experience and operational efficiency. Develop and implement service request fulfilment workflows, leveraging CIS-CSM capabilities to streamline customer service processes and improve dispute management. Utilize advanced scripting tools and ServiceNow functionalities to automate complex tasks and optimize business processes. Architect and execute integrations with third-party systems, ensuring seamless data flow and process automation. Collaborate with business stakeholders to gather detailed specifications and deliver high-quality products/releases that align with business objectives. Create and maintain comprehensive technical specifications documentation. Manage data loading, manipulation, and maintenance between ServiceNow and other systems, ensuring data integrity and compliance with business requirements. Work closely with business liaisons to design and optimize dashboards, home pages, performance analytics data collectors, and reports that provide actionable insights for decision-making. Analyze user stories and internal procedures to enhance system capabilities, automate workflows, and address scheduling limitations throughout the development and delivery of ServiceNow releases. Conduct thorough system and integration testing with both sample and live data, ensuring high-quality deliverables and adherence to best practices. Skills And Attributes For Success 3-6 years of experience in ServiceNow development and administration, with a strong focus on integration, UI Builder, Playbook, and CIS-CSM. Proven expertise in dispute management processes and Financial Services Operations (FSO). Strong understanding of ServiceNow modules, functionalities, and best practices. Proficiency in scripting languages and tools relevant to ServiceNow development. Excellent analytical and problem-solving skills with a focus on delivering business value. Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels. To qualify for the role, you must have College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences Must have CSA and minimum 1 CIS in CSM or IRM Approximately 3 to 6 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period. Experience in leading projects and mentoring junior developers. ITIL foundations certification a plus Ideally, you’ll also have Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories. Knowledge about ServiceNow’s latest version’s features. What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY-ServiceNow – Senior As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem. The opportunity We’re looking for Senior with expertise in ServiceNow Implementation to join the EYD GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth. Your Key Responsibilities Lead the design, configuration, and customization of the ServiceNow platform, focusing on integration, UI Builder, and Playbook functionalities to enhance user experience and operational efficiency. Develop and implement service request fulfilment workflows, leveraging CIS-CSM capabilities to streamline customer service processes and improve dispute management. Utilize advanced scripting tools and ServiceNow functionalities to automate complex tasks and optimize business processes. Architect and execute integrations with third-party systems, ensuring seamless data flow and process automation. Collaborate with business stakeholders to gather detailed specifications and deliver high-quality products/releases that align with business objectives. Create and maintain comprehensive technical specifications documentation. Manage data loading, manipulation, and maintenance between ServiceNow and other systems, ensuring data integrity and compliance with business requirements. Work closely with business liaisons to design and optimize dashboards, home pages, performance analytics data collectors, and reports that provide actionable insights for decision-making. Analyze user stories and internal procedures to enhance system capabilities, automate workflows, and address scheduling limitations throughout the development and delivery of ServiceNow releases. Conduct thorough system and integration testing with both sample and live data, ensuring high-quality deliverables and adherence to best practices. Skills And Attributes For Success 3-6 years of experience in ServiceNow development and administration, with a strong focus on integration, UI Builder, Playbook, and CIS-CSM. Proven expertise in dispute management processes and Financial Services Operations (FSO). Strong understanding of ServiceNow modules, functionalities, and best practices. Proficiency in scripting languages and tools relevant to ServiceNow development. Excellent analytical and problem-solving skills with a focus on delivering business value. Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels. To qualify for the role, you must have College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences Must have CSA and minimum 1 CIS in CSM or IRM Approximately 3 to 6 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period. Experience in leading projects and mentoring junior developers. ITIL foundations certification a plus Ideally, you’ll also have Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories. Knowledge about ServiceNow’s latest version’s features. What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. ServiceNow Solution Architect- CSM/FSO/IRM As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem. The opportunity We’re looking for Manager with expertise in ServiceNow Implementation to join the EY GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth. Job Purpose The Solution Architect is responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery. The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans. We are seeking a highly experienced ServiceNow Manager with 8-10 years of expertise to lead our ServiceNow initiatives. The ideal candidate will possess a strong background in integration, UI Builder, Playbook, and CIS-CSM, along with in-depth knowledge of dispute management and Financial Services Operations (FSO). This role will involve strategic oversight, team leadership, and the delivery of high-quality ServiceNow solutions that align with our business objectives. Your Key Responsibilities Lead and manage the ServiceNow development team, providing guidance and mentorship to ensure high-quality deliverables and professional growth. Oversee the design, configuration, and customization of the ServiceNow platform, focusing on integration, UI Builder, and Playbook functionalities to enhance user experience and operational efficiency. Develop and implement service request fulfilment workflows, leveraging CSM capabilities to streamline customer service processes and improve dispute management. Drive the architecture and execution of integrations with third-party systems, ensuring seamless data flow and process automation across the organization. Collaborate with business stakeholders to gather detailed specifications and deliver high-quality products/releases that align with business objectives. Create and maintain comprehensive technical specifications documentation. Manage data loading, manipulation, and maintenance between ServiceNow and other systems, ensuring data integrity and compliance with business requirements. Work closely with business liaisons to design and optimize dashboards, home pages, performance analytics data collectors, and reports that provide actionable insights for decision-making. Analyze user stories and internal procedures to enhance system capabilities, automate workflows, and address scheduling limitations throughout the development and delivery of ServiceNow releases. Conduct thorough system and integration testing with both sample and live data, ensuring adherence to best practices and high-quality standards. Stay updated on the latest ServiceNow features and industry trends, providing strategic recommendations for continuous improvement and innovation. Skills And Attributes For Success 8-10 years of experience in ServiceNow development and administration, with a strong focus on integration, UI Builder, Playbook, and CSM. Proven expertise in dispute management processes and Financial Services Operations (FSO). Strong understanding of ServiceNow modules, functionalities, and best practices. Excellent leadership and team management skills, with a track record of successfully leading projects and initiatives. Strong analytical and problem-solving skills with a focus on delivering business value. Exceptional communication and interpersonal skills to effectively collaborate with stakeholders at all levels. Good to have CIS-CSM or IRM. Education Level High School Diploma/GED, Technical Diploma, Associate’s degree/College Diploma, Non-Degree Program, Bachelor’s Degree, Master’s Degree, Doctorate Degree, Higher Degree, Other Bachelor’s or Masters. What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you. About EY As a global leader in assurance, tax, transaction and consulting services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.