Service Engineer

Customer Support Field Engineer – IT / Networking / Audio Visual Location: Vasant Vihar, New Delhi Working Days: 6 Days a Week Experience: 2–10 Years (in similar field) Compensation: Salary Negotiable + Monthly Incentives (Performance Based) Preference: Candidates with own conveyance Position Overview Rivotta India Pvt. Ltd., a 33-year legacy organization in Audio Visual, IT Infrastructure & Office Automation, is looking for a Customer Support Field Engineer with strong hands-on skills in installation, configuration, and troubleshooting of IT, Networking, AV and Office Automation equipment at customer locations. The role involves both on-site technical support and remote assistance, ensuring smooth operation of installed systems and delivering high-quality customer satisfaction. Key Responsibilities Perform installation, configuration & troubleshooting of IT, AV and OA products at customer sites. Conduct preventive maintenance and service calls with timely resolution. Support configuration of systems on customer networks including IP addressing and connectivity. Assist in customer demos, testing, and product orientation. Maintain service documentation, installation reports, and inventory records. Coordinate with internal teams & OEMs for escalated technical support. Technical Knowledge / Product Expertise Required IT / Computer Systems Desktop & Laptop installation, OS configuration (Windows / basic Linux) Microsoft Office & Office 365 setup Computer hardware diagnostics and replacement Networking LAN/WAN setup, router & switch configuration Network protocols: TCP/IP, DNS, DHCP, SMTP Network troubleshooting, cable termination & rack mounting Audio Visual Video Conferencing Systems Digital Displays & Commercial Signage Interactive Kiosks Interactive Flat Panel Displays (IFPDs) Active LED Displays – Indoor & Outdoor PTZ Cameras setup & integration Office Automation Multifunction Printers, Digital Copiers, Scanners — installation and network configuration Knowledge of print drivers, network scanning & user authentication Security & Attendance Systems CCTV installation, recording setup, and network integration Biometric / Access Control system configuration Preferred Candidate Profile Strong troubleshooting & communication skills Hands-on approach and willingness to work at customer sites Good understanding of IT + Networking + AV + Office Automation Must be reliable, disciplined, and customer-service oriented Candidates with knowledge in at least some of the above product categories can also apply (Training will be provided for the remaining areas) Preference will be given to candidates having their own conveyance. Qualifications Diploma / ITI / Graduate in Computer / IT / Electronics / Networking Certifications in networking or AV systems will be an added advantage How to Apply Send CV to: hr@rivottaindia.com or WhatsApp: 9810022555