Service Engineer

Job Title:

Job Summary:

Key Responsibilities

1. Installation and Maintenance

o Install, calibrate, and configure machinery and equipment at customer sites.

o Perform regular maintenance to ensure optimal performance and minimize downtime.

2. Troubleshooting and Repair

o Diagnose technical issues and provide timely solutions.

o Replace faulty parts, upgrade systems, and perform necessary repairs.

3. Customer Support

o Provide technical assistance and guidance to customers.

o Educate clients on proper use and care of equipment.

o Build strong relationships to ensure customer satisfaction.

4. Documentation

o Maintain accurate records of service reports, repairs, and maintenance activities.

o Submit detailed job completion reports to the supervisor or manager.

5. Compliance and Safety

o Adhere to company policies, industry regulations, and safety protocols.

o Conduct risk assessments and ensure safe operation of equipment.

6. Product Knowledge and Training

o Stay updated on new technologies and product updates.

o Assist in training customers or junior staff as needed.

7. Service Sales (POC Kits Business (Immunofluorescence Quantitative analyzer) & Hospital consumables)

o Promote and sell Immunofluorescence Quantitative analyzer devices, Kits & Hospital consumables to healthcare professionals & Corporate Hospital.

o Develop and maintain strong relationships with doctors and hospital procurement teams.

o Conduct product presentations and demonstrations to educate clients on the benefits and usage of the products.

o Identify and pursue new sales opportunities within the assigned territory.

o Stay updated on industry trends, competitor activities, and new medical advancements.

o Provide excellent customer service and after-sales support.

Key Skills and Qualifications

• Experience: 1-5 years in a similar role (depending on the level).
• Technical Skills: Strong understanding of mechanical/electrical systems, schematics, and diagnostic tools.
• Excellent problem-solving and analytical abilities.
• Strong communication and interpersonal skills.
• Customer-focused and solution-oriented mindset.
• Additional: Willingness to travel and work in flexible shifts.

Work Environment

• Regular travel to client locations or project sites.
• May involve physically demanding tasks or working in challenging conditions.
• Collaborating with cross-functional teams and clients.