Posted:1 week ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:


Job Summary:


Key Responsibilities


1. Installation and Maintenance


o Install, calibrate, and configure machinery and equipment at customer sites.

o Perform regular maintenance to ensure optimal performance and minimize downtime.


2. Troubleshooting and Repair

o Diagnose technical issues and provide timely solutions.

o Replace faulty parts, upgrade systems, and perform necessary repairs.


3. Customer Support

o Provide technical assistance and guidance to customers.

o Educate clients on proper use and care of equipment.

o Build strong relationships to ensure customer satisfaction.


4. Documentation

o Maintain accurate records of service reports, repairs, and maintenance activities.

o Submit detailed job completion reports to the supervisor or manager.


5. Compliance and Safety

o Adhere to company policies, industry regulations, and safety protocols.

o Conduct risk assessments and ensure safe operation of equipment.


6. Product Knowledge and Training

o Stay updated on new technologies and product updates.

o Assist in training customers or junior staff as needed.


7. Service Sales (POC Kits Business (Immunofluorescence Quantitative analyzer) & Hospital consumables)


o Promote and sell Immunofluorescence Quantitative analyzer devices, Kits & Hospital consumables to healthcare professionals & Corporate Hospital.


o Develop and maintain strong relationships with doctors and hospital procurement teams.


o Conduct product presentations and demonstrations to educate clients on the benefits and usage of the products.


o Identify and pursue new sales opportunities within the assigned territory.


o Stay updated on industry trends, competitor activities, and new medical advancements.


o Provide excellent customer service and after-sales support.


Key Skills and Qualifications


  • Experience: 1-5 years in a similar role (depending on the level).
  • Technical Skills: Strong understanding of mechanical/electrical systems, schematics, and diagnostic tools.
  • Excellent problem-solving and analytical abilities.
  • Strong communication and interpersonal skills.
  • Customer-focused and solution-oriented mindset.
  • Additional: Willingness to travel and work in flexible shifts.


Work Environment


  • Regular travel to client locations or project sites.
  • May involve physically demanding tasks or working in challenging conditions.
  • Collaborating with cross-functional teams and clients.

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