We don’t just build technology. We build hope for everyone dealing with Cancer.
We are seeking a Service Engineer
who is passionate about technology, thrives in a customer-facing role, and is excited to make a difference in the lives of patients and healthcare professionals. If you have a strong background in electronics, a knack for troubleshooting, and are ready to travel when needed — we want to hear from you.What You’ll Do At Elekta
Would you like to be part of our driven global team, where we aim to attract and invite the best competences to Elekta? We are offering you an exciting opportunity to join our Order Fulfilment & Service Organization.
This is a remote based role in Delhi NCR and Andhra Pradesh with a requirement to travel domestically.
Responsibilities
- Conduct Servicing in area of responsibility
- Liaison and customer support representative for the local region for Service support
- Provide phone and email support, technical advice & ECSC support as appropriate to customers
- Able to solve basic technical issues.
- With minimal support perform routine troubleshooting and repairs on the designated modality while working within the escalation procedure.
- Carry out the Field Change Orders, Safety Checks / Modifications, as instructed by the Elekta Product Supply Centre for the installed systems
- ownership of service deliverables for the designated customer site.
- Perform routine calibrations, preventative maintenance and closure of predictive &proactive cases on their designated modality and secondary modality.
- Conduct Planned Maintenance for Customers as required
- Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
- Instruct customers in proper use of the equipment.
- Assist Sales/Customer Service with technical advice.
- Submit timely and accurately reports as assigned.
- Conduct Parts inventory management at assigned customer sites
- Maintain all company-leased equipment, including company computer, parts, and tools.
- Perform other related duties as assigned or requested.
- Incorporates Elekta Values into all department functions and responsibilities.
- Adhere to all Elekta directives, policies and procedures
- Ability to represent the organization in a professional and positive manner.
- Uphold Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization
- Assist seniors in equipment upgrade works.
What You Bring
- Bachelor’s degree or equivalent in Electronics or related field.
- 3-5 years of field service experience, preferably in the medical device industry.
- Strong electro-mechanical skills and hands-on experience with tools like oscilloscopes and multi-meters.
- Excellent communication and customer service skills.
- Ability to read and interpret technical documents and schematics.
- Organized, self-motivated, and able to manage your schedule and reports.
- Ability to lift and maneuver heavy equipment safely.
- Willingness to travel based on business needs.
Hiring process
We are looking forward to hearing from you! Apply by submitting your application and resumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.
Your Elekta contact
For questions, please contact the responsible Local People Partner, Neetu Verma, neetu.verma@elekta.com
We are an equal opportunity employer
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, national origin, disability, veteran status, or any other status protected by law in the locations where Elekta operates.
About Elekta
Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work
