Service Engineer

We don’t just build technology. We build hope for everyone dealing with Cancer

At Elekta, we believe every patient deserves the best cancer care. That’s why we’re committed to delivering innovative, outcome-driven solutions that meet the needs of patients and providers alike.We are currently seeking a

Service Engineer

based in Gurgaon to join our team—an individual who thrives in a dynamic environment and is passionate about making a difference in the healthcare space.

What You’ll Do At Elekta

The successful candidate will liaison and customer servicing in area support representative for the local region for Service support. Provide phone and email support, technical advice & ECSC support as appropriate to customers and independently perform basic & complex troubleshooting and repairs on the designated modality with success rate of diagnosing the problem within given area while working within the escalation procedure.The key responsibilities are but not limited to:

Site Ownership:

Spare part management recording/distribution to manager T2.

E-waste disposal

Site Temperature & humidity data recording/distribution to customer, manager, T2, Uptime sheet to customer.

Ownership of the tools inventory and timely calibrations of 100% tools (Calibration certificates to be maintained)

OIS Connectivity >50%, Linac Connectivity> 95%, Overall Live >90%,

Proper Housekeeping in the machine room

Update CLM database with correct customer contact details

Service delivery

Service Document (FSR, PM Checklists signed by the customers, FCO Closures within compliance end date). Use of service-max application for FSR customer signatures on the mobile device

CLM case management: updating case comments on regular basis along with changing the case status.

Real Time work-order closures <1 day

Productivity & Resilience

Update customer before Case Closure.

Maintain Health & Safety Guidelines/Regulations

Adhere to official personal grooming rules.

Completion of assigned E-learning Courses

What You Bring

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Diploma /bachelor’s degree or equivalent experience preferably in Electronics /Bio medical or associated discipline.
• Graduate /degree engineer with 2-3 years relevant experience
• Diploma engineer with 5-7 years of relevant experience
  

What You’ll Get

In this role, you will work for a higher purpose: hope for everyone dealing with cancer and for everyone, regardless of where they are in the world, to have access to the best cancer care. Additionally, our benefit package includes: 

• Hospitalization Insurance for Self, Spouse & 2 Children
• Life & Personal Accident Policy
• Travel, Phone & other benefits as per the employee handbook
• Hybrid work option (you are required to work on location at least 3 days/week).
  

Hiring process

We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.

Your Elekta contact

For questions, please contact Talent Acquisition Partner responsible Joanna Kozyra on Joanna.kozyra@elekta.com

We are an equal opportunity employer

We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.