Service Engineer / Area Service Manager

Job Description – Service Engineer / Area Service Manager Role Overview We are looking for a Service Engineer / Area Service Manager to oversee technical service operations, warranty management, and spare parts planning while ensuring customer satisfaction and channel partner profitability. The role demands strong technical expertise in vehicle systems, proactive engagement with service partners, and structured customer support initiatives. Key Responsibilities Technical Support & Complaint Resolution Analyze vehicle technical complaints in the field and provide effective solutions. Rectify defects, perform aggregate overhauling, and ensure first-time-right repairs. Manage and maintain internet-based warranty systems with accurate documentation. Service Operations & Channel Development Ensure full implementation of service processes across all channel partners. Develop secondary service channels to expand service coverage and accessibility. Provide structured feedback on company products as well as competitor offerings. Work out customized service support plans for strategic/large customers with channel partners. Spare Parts & Inventory Management Ensure spare parts orders by channel partners for sufficient stock availability. Drive secondary spare parts sales network and achieve parts sales targets. Guide partners on inventory optimization, ensuring balance of availability and cost control. Training & Development Train service managers and partner staff on technical and service process improvements. Support channel partners in manpower, facility, and equipment optimization for efficiency. Conduct regular training to enhance technical knowledge and service quality standards. Monitoring & Performance Management Conduct monthly visits to Authorized Service Centers (ASC) with ASC coordinators and monitor performance. Organize monthly service camps for proactive customer engagement. Visit key customers periodically and update feedback through M Response data. Ensure profitability of partner workshops by driving operational excellence. MIS & Reporting Prepare and share MIS reports on service performance, customer concerns, and parts management. Track and monitor compliance of service guarantee commitments at dealerships. Provide periodic updates to management on service efficiency and customer feedback. Desired Candidate Profile Education: Diploma / B.E. / B.Tech in Mechanical or Automobile Engineering. Experience: 4–10 years in automobile service operations, preferably in passenger/commercial vehicles. Strong technical knowledge of vehicle systems, aggregates, and diagnostic methods. Experience in handling warranty systems, service processes, and spare parts management. Proven ability to train, mentor, and develop service teams at partner locations. Excellent communication, customer relationship management, and problem-solving skills. Proficiency in MS Office, CRM/ERP systems, and service reporting tools. Key Competencies Vehicle Service & Technical Expertise Warranty & Spare Parts Management Partner Network Development Training & Team Development Customer Engagement & Feedback Management Analytical & Problem-Solving Skills