Service Desk Specialist

Cognizant

0 years

0 Lacs

hyderabad telangana india

Posted:4 days ago| Platform:

Apply

Skills Required

service resolve support report networking data analyze documentation compliance payments training model management communication

Work Mode

Remote

Job Type

Full Time

Job Description

Responsibilities

Manage and resolve incidents efficiently to ensure minimal disruption to business operations
Provide expert support for service desk operations ensuring timely and effective resolution of user issues
Utilize Service Now platform to track manage and report incidents and service requests
Implement and maintain Windows-based systems to ensure optimal performance and security
Oversee networking infrastructure to ensure reliable connectivity and data flow
Deliver remote desktop support to users ensuring seamless access to necessary resources
Collaborate with teams to enhance service delivery and optimize IT processes
Analyze incident trends to identify areas for improvement and implement proactive measures
Develop and maintain documentation for IT processes and procedures
Ensure compliance with industry standards and best practices in cards and payments domain
Provide training and guidance to users on IT systems and tools
Monitor system performance and implement necessary upgrades and patches
Support hybrid work model by ensuring secure and efficient remote access solutions.

Qualifications

Possess strong expertise in incident management and service desk operations
Demonstrate proficiency in Service Now platform for managing IT services
Have solid experience with Windows systems and networking infrastructure
Exhibit capability in remote desktop support and troubleshooting
Show understanding of cards and payments domain and its IT requirements
Display ability to work effectively in a hybrid work environment
Bring excellent communication skills for user support and team collaboration.

Required Skills

Service Desk, Good Communication Skills

More Jobs at Cognizant

Workday: Walk-in drive 10th May Pune with CTS(Full time)

Pune, Mumbai (All Areas)

3 - 8 yrs

INR 7 - 17 Lacs

Java Full Stack Developer

Chennai

5 - 10 yrs

INR 10 - 20 Lacs

Walkin For Freshers @hyderabad

Hyderabad

Experience: Not specified

INR 0 - 2 Lacs

React JS Developer

Hyderabad

2 - 7 yrs

INR 9 - 14 Lacs

Java Developer

Bengaluru

5 - 10 yrs

INR 15 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.