Posted:4 days ago|
Platform:
Work from Office
Full Time
• Manage and resolve incidents efficiently to ensure minimal disruption to business operations
• Provide expert support for service desk operations ensuring timely and effective resolution of user issues
• Utilize Service Now platform to track manage and report incidents and service requests
• Implement and maintain Windows-based systems to ensure optimal performance and security
• Oversee networking infrastructure to ensure reliable connectivity and data flow
• Deliver remote desktop support to users ensuring seamless access to necessary resources
• Collaborate with teams to enhance service delivery and optimize IT processes
• Analyze incident trends to identify areas for improvement and implement proactive measures
• Develop and maintain documentation for IT processes and procedures
• Ensure compliance with industry standards and best practices in cards and payments domain
• Provide training and guidance to users on IT systems and tools
• Monitor system performance and implement necessary upgrades and patches
• Support hybrid work model by ensuring secure and efficient remote access solutions. Qualifications
• • Possess strong expertise in incident management and service desk operations
• Demonstrate proficiency in Service Now platform for managing IT services
• Have solid experience with Windows systems and networking infrastructure
• Exhibit capability in remote desktop support and troubleshooting
• Show understanding of cards and payments domain and its IT requirements
• Display ability to work effectively in a hybrid work environment
• Bring excellent communication skills for user support and team collaboration.
Cognizant
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