We are seeking a strategic and highly technical SEO & GEO Specialist to lead traditional SEO, multi-location Local SEO, and AI Search Optimization (ASO). This role requires both tactical execution and strategic leadership to ensure we are the #1 choice in every market we serve. Key Responsibilities: AI Search Optimization (ASO): • Develop strategies to improve companies presence in AI-generated results (ChatGPT, Gemini, etc.). • Research AI model sourcing patterns and optimize content for LLM inclusion. • Create AI-discoverable content clusters (FAQ, comparison pages, etc.). Traditional & Local SEO: • Optimize existing location landing pages for geo-targeted keywords. • Ensure on-page SEO elements are optimized: title tags, meta descriptions, H1/H2s, internal linking, and alt text. • Support local listings optimization (Google Business Profile, Bing Places, etc.) and monitor local pack rankings. • Enhance local authority through hyper-local content clusters and directory consistency. Technical SEO: • Audit and resolve crawlability, indexation, mobile responsiveness, and speed issues. • Implement and maintain schema structures: LocalBusiness, Product, Review, FAQ. • Manage canonical structure, hreflang, geo-sitemaps, robots.txt, and Core Web Vitals. E-Commerce SEO: • Optimize product and category pages for SERP features (rich results, snippets, FAQs). • Enhance internal linking and category hierarchy for both UX and SEO performance. • Leverage AI and NLP tools for keyword clustering and content brief automation. Link Building & Authority Growth: • Launch link acquisition campaigns targeting niche-relevant and high-authority domains. • Build outreach pipelines and disavow low-quality links to protect rankings. Performance Tracking & Testing: • Monitor performance in GA4, GSC, Ahrefs, Semrush, Screaming Frog, BrightLocal. • Run A/B tests to improve CTR, engagement, and conversions. • Produce monthly reports showing performance trends and search visibility gains. Qualifications: Must-Have Qualifications: • 5+ years of SEO experience, including local and e-commerce SEO. • Strong knowledge of AI-driven search platforms and structured data best practices. • Advanced technical SEO skills: schema, CWV, canonical strategy, hreflang, etc. • Proficient in GA4, GSC, Ahrefs, Semrush, Screaming Frog, BrightLocal. • Excellent communication skills and the ability to align SEO to business strategy. Preferred Qualifications: • SEO certifications (e.g., SEMrush, HubSpot, Moz, Google). • Experience ranking for local intent keywords in U.S. markets. • Familiarity with how AI systems source and deliver business search results. Key Performance Indicators (KPIs): • Top 3 rankings for high-value local and national furniture-related keywords. • Improved AI-generated response visibility across target platforms. • Increased organic traffic and store visits driven by search. • Month-over-month improvement in local search authority metrics. It's a night shift job Timings: 7:30 pm to 4:30 am
Job Title: E-Commerce Catalog & Marketplace Administrator (Magento, Akeneo, Marketplaces, Social Commerce) Position Summary: We are seeking a detail-oriented eCommerce Catalog & Marketplace Administrator to manage our full product catalog across Akeneo PIM, Magento eCommerce, third-party marketplaces, and social commerce channels. This role ensures that our products are accurately represented, fully enriched, and effectively merchandised on Amazon, eBay, Reverb, Google, Bing, Meta, TikTok, YouTube, and more.The ideal candidate has experience with catalog operations, product data management, and channel feed integrations. Programming is not required; however, strong technical and merchandising expertise is essential. Key Responsibilities: Product Catalog Management (Akeneo & Magento) Import, enrich, and maintain product data in Akeneo PIM and synchronize to Magento. Ensure product listings are accurate, SEO-optimized, and consistently categorized. Manage attributes, product families, images, pricing, and bulk imports/exports. Maintain catalog data integrity by auditing SKUs, attributes, and missing info. Merchandising & Storefront Manage Magento product merchandising (upsells, cross-sells, featured products, promotions). Oversee catalog visibility, category structure, and product search optimization. Support marketing campaigns with seasonal product placement and promotional bundles. Marketplace & Data Feed Management Manage product feeds and integrations with Amazon, eBay, Reverb, Walmart Marketplace, etc. Ensure listings comply with marketplace requirements (images, attributes, MAP pricing). Monitor feed health, troubleshoot sync errors, and optimize product visibility. Social Commerce & Shopping Feeds Oversee Google Merchant Center and Microsoft Bing Shopping feeds. Manage product catalogs and storefronts in Meta (Facebook/Instagram Shops), TikTok Shop, and YouTube Shopping. Ensure products are properly categorized, attributed, and approved for each platform. Collaborate with marketing to merchandise social commerce storefronts, ensuring products align with campaign messaging. Monitor analytics on social commerce performance and optimize feeds for conversions. Administration & Compliance Perform backend Magento admin console management (user roles, tax/shipping rules, sales channel settings). Ensure compliance with brand guidelines, MAP policies, and retail partner requirements. Maintain clean and compliant product feeds to avoid ad disapprovals or listing takedowns. Analytics & Reporting Regularly analyze product performance across all channels. Provide reporting on conversion, feed health, error rates, and channel-specific sales. Suggest optimizations for product visibility and revenue growth. Collaboration Partner with Marketing for campaigns, promotions, and product launches. Coordinate with Development/IT for escalated feed issues or technical integrations. Work with Sales/Customer Service to ensure catalog accuracy and support channel strategies. Qualifications 3+ years in eCommerce catalog management, PIM, or product data administration. Experience with Magento (Adobe Commerce) and Akeneo PIM required. Proven experience managing Google/Bing Shopping feeds, Meta/TikTok/YouTube catalogs. Familiarity with Amazon, eBay, Reverb Seller Platforms. Strong skills in Excel/CSV data manipulation. Understanding of retail merchandising and marketplace requirements. Highly detail-oriented with strong organizational and analytical skills. Preferred Skills Knowledge of SEO best practices for product data. Familiarity with Salesforce CRM for lead/product data sync. Exposure to Google Analytics 4, Meta Business Manager, and TikTok Ads Manager. It's a Night Shift Job Timings: 7:30 pm to 4:30 am Remote work
Job Title: Service Delivery Manager Job Status: Full-time Department/Group: Operations Employee Type: Permanent Reports to: Chief Executive Officer (CEO). Work schedule: Monday to Friday, Night shift(7:30pm to 4:30am) Job Description: POSITION SUMMARY This role is essential to ensuring high-quality, timely, and client-focused execution of small to medium-sized IT projects. You'll manage a team of 35 and be directly responsible for both project delivery and client communications, no project coordinator, no layers. Just you and your team making it happen. The ideal candidate will be someone who thrives in dynamic, entrepreneurial settings, someone who has successfully delivered for clients, led teams with confidence, and navigated competing priorities without losing sight of exceptional service. KEY RESPONSIBILITIES Project Delivery Management: Manage the full lifecycle of small to mid-sized IT projects Build and maintain project plans, timelines, and task ownership Ensure projects meet scope, budget, and schedule expectations Collaborate with internal teams and clients for seamless execution Personally manage communication with clients, setting expectations, providing updates, and solving issues Client Engagement: Serve as the main point of contact for project-related client communication Set clear expectations and deliver outstanding service and support Deliver a high-touch, proactive customer service experience Proactively handle issues or delays with transparency and a solutions-first mindset Team Leadership: Lead a team of 35 staff; provide guidance, coaching, and support Align team efforts with business goals and Techify best practices Foster a high-performance, people-first culture with strong accountability Operational Excellence: Contribute to service delivery standards and process improvements Report on project metrics and team performance Support ongoing alignment of service delivery to Techifys Intelligent Technology strategy QUALIFICATIONS AND EXPERIENCE 3+ years of experience managing IT projects or service delivery 4-6 years of experience managing people or small teams Previous experience in an MSP, IT firm, or internal IT department Strong written and verbal communication skills Proven leadership ability; comfortable leading small teams Understanding of common IT infrastructure, systems, and terminology Experience with project management tools and methodologies Customer-service mindset with an ability to juggle competing priorities SKILLS AND COMPETENCIES People-Oriented: Empathetic, strong communicator, and collaborative Project-Savvy: Able to build plans, juggle timelines, and deliver Service-Focused: Loves helping clients and building relationships Growth Mindset: Eager to improve, adapt, and grow Hands-On: Not afraid to get into the detailsyou do the work, not just delegate AI-Curious: Genuinely interested in how tech (including AI) can improve service delivery Flexible: Understands that IT projects dont always happen 9-5 Skills & Education Requirements Education: Degree (such as a Bachelor's or Master's) in Project Management, Business Administration (BBA, MBA), or Information Technology (B.Tech, BE, BCA, MCA) Relevant professional certifications in Project Management (such as PMP, PRINCE2) or IT service management (such as ITIL) Experience: - 4-6 years of experience in a project management or service delivery role within an IT company, MSP, or an internal IT department - Experience managing a team (ideally 35 people), providing coaching, performance management, and fostering growth - Managing small to medium sized projects - Hands-on experience with client-facing roles, resolving issues, and managing expectations - Familiarity with technical environments, tools, and terminology (no need to be a technical expert, but must be tech-aware) WORKING HOURS AND COMMITMENTS Remote work Hours: Full-time, 8-hour shifts with occasional availability outside standard hours to meet client or project needs REPORTING STRUCTURE Reports To: Chief Executive Officer (CEO). Collaborates With: Project team members, client success team, and technical staff
Job Title: Service Desk Specialist Job Status: Full-time Department/Group: Service Desk Employee Type: Permanent Reports to: Service Desk Manager Travel Required: Fully Remote Work schedule: Shifts from Monday to Friday between 5:30pm 5:30am (IST) Positions Supervised: None Job Description Position Summary: The Service Desk Specialist plays a key role in delivering exceptional client service. As the first point of contact for our clients, this role provides responsive, friendly, and knowledgeable support to resolve technology issues and ensure clients can work effectively every day. The Specialist manages incoming requests with empathy and professionalism, sets clear expectations, and follows company's proven processes to ensure consistent and reliable outcomes. Success in this role means maintaining a calm, client-first approach while balancing technical problem-solving with proactive communication. In addition to ensuring we meet our SLAs, the expectation is that you will consistently execute our service desk proven process to achieve the numbers below: Ticket Completed per Day (avg): 12-16 CSAT: 95% Daily Personal Backlog: Less than 10 tickets Essence of the Role: Always set and manage client expectations with clarity and professionalism. Manage the clients overall impression through proactive communication and ownership. Identify and recommend potential solutions for recurring or preventable issues. Escalate client relationship concerns promptly to the Intelligent Technology Consulting Team. Implement the right solution the first time to ensure efficiency and client confidence. Maintain a calm, empathetic, and professional tone in all interactions. Use AI tools and processes to enhance speed, quality, and consistency of support. Contribute to a positive, collaborative team environment that reflects company's values. Impact Areas: Happier and more satisfied clients and reduction in churn Reduction in reactive tickets Reduction in risks Increase in productivity Company profitability Happier and more fun workplace Continual technical skill development Increase in job satisfaction Accountability: Respond to and triage support requests, ensuring clear client communication and ownership until resolution or escalation. Resolve issues and attend to scheduled or escalated tickets within SLA and according to documented processes. Escalate tickets promptly and appropriately, following company's escalation standards. Identify and flag repeatable issues for automation or scripting. Provide proactive advice and uphold companys values in every client interaction. Roles and Responsibilities: Promote and represent our culture and core values in all aspects of your job duties. Ticket Triaging: Accurately capture and document user requests in our ticketing system. Ensure ticket summary accurately reflects the actual issue. Assign appropriate type, subtype, and user for all tickets. Determine issue priority and re-adjust schedule where necessary. Manage Client Expectations: Promptly answering calls, responding to emails and ticket submissions. Properly assess and effectively communicate next steps to clients. Ensure Client Satisfaction: Respond to calls and emails within the set time outlined by our SLAs and reflected in our KPIs. Work tickets based on intake time. Schedule Onsite Services: Consult with Manager to schedule on-site support where required. Implementation: Utilize company's RMM tool, Datto RMM, to proactively identify possible issues and efficiently diagnose and resolve them. Clearly document resolution for issues solved as part of actual tickets. Create SOPs in ITGlue where applicable. Update information within ITGlue when changes are made/discovered within client environment. Execute End-of-Day Process: Enter time on tickets, expenses, and submit reports as required. Attend all required meetings. Successfully complete assigned training within each quarter. Remain up-to-date with current and future technologies emerging in the industry. Participate in shift work to provide consistent service coverage. Contribute to after-hours support on a rotational basis as scheduled. Other tasks as assigned by Manager. Qualifications and Education Requirements: Communication, Oral: Speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Communication, Written: Ability to communicate in writing clearly and concisely; edits work for spelling and grammar. Problem Solving: Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations. Business Ethics: Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values. Analytical Skills: Ability to use thinking and reasoning to solve a problem. Skills & Abilities: Education: Associates degree (two-year college or technical school) required, Field of Study: IT or related technical field. Experience: 3+ years of experience in a Service Desk, Network, or IT systems-related role involving troubleshooting and supporting clients. Certifications & Licenses: IT industry certifications are preferred (Example: AZ900, SC400).
Job Title: Service Desk Specialist (Level II or Level III) Job Type: Full-time, Permanent Location: Remote Timings: Night Shift(7:30pm to 4:30am) Do you love helping people, solving problems, and keeping technology running smoothly? We believe great support combines technical expertise with empathy, clear communication, and curiosity. Every client interaction is an opportunity to make a real difference and show what exceptional service feels like. As a Service Desk Specialist, you will join a collaborative, high-performing team that delivers fast, thoughtful, and reliable support. You will approach each challenge with care and curiosity, solving issues, improving processes, and using AI-powered tools and automation to work smarter and deliver outstanding results. Clients will enjoy working with you because you communicate with confidence, think ahead, and genuinely want to make things better. From quick fixes to complex solutions, you will help ensure our clients feel confident, supported, and valued every time they interact with your team. Our Purpose: Become the most loved tech company by clients, team, and community. Our Values: Get Smarter Every Day, Work AI Smart, Go to the Front of the Net, Show the Love, Plan for Success, Own it, Make it Fun. We want to hire you if: You have 3+ years of experience supporting users in an IT or Service Desk environment and love helping people solve problems. You are curious by nature, eager to learn new technologies, improve processes, and share knowledge with your team. You communicate clearly and confidently, even when explaining complex technical details. You thrive in a fast-paced environment where every interaction matters. You believe great support is more than fixing issues; it is about making every client feel understood, valued, and supported. You take ownership of your work and follow through on commitments, ensuring issues are resolved right the first time. You bring a growth mindset to everything you do, staying adaptable as tools, clients, and technology evolve. You are comfortable participating in shift-based work and after-hours support rotations as part of a collaborative team. Things You Might Have Done Last Week if You Had Worked Here: Helped a client regain access to their Microsoft 365 account and walked them through a quick security best-practice update. Troubleshot a Teams performance issue and collaborated with a colleague to resolve a network configuration challenge. Used AI tools or automation scripts to identify and resolve recurring alerts before clients noticed. Updated documentation in ITGlue after discovering a configuration change during a support session. Assisted another technician with an escalated ticket and shared insights afterward. Joined the weekly Service Desk huddle to review metrics, share ideas, and celebrate client wins. Language: English (required) Schedule: Full-time
Job Title: Manager, Service Desk Job Status: Full-time Department/Group: Service Desk Employee Type: Permanent Reports to: Director of Data & AI Work Schedule: Monday to Friday, Night shift (7:30 PM to 4:30 AM IST) Positions Supervised: Service Desk Specialists Job Description Position Summary: As our Service Desk Manager, your mission is to lead a high-performing team that delivers world-class support to our clients. You will be responsible for managing a responsive, process-driven service desk that resolves issues efficiently and builds lasting client trust and satisfaction. You will design and execute the reactive support strategy for each client, ensuring technical issues are resolved quickly while coaching your team to deliver consistent, high-quality service. You will also identify opportunities to reduce ticket volume and improve client environments over time. As the escalation point for complex issues, you will support your team in managing challenges and ensure smooth handoffs to senior specialists when needed. Meeting and exceeding SLA commitments will be key to your success. This role is not just about managing tickets but shaping the client experience through leadership, empathy, and strategic thinking. Key Performance Indicators Reactive Backlog: Less than 30 tickets Service Desk Team CSAT Score: Greater than 95% Reactive Escalations Closed by Service Desk: 5 Initial Response Time: Less than 30 minutes Average Resolution Time: Less than 30 minutes Essence of the Role Set and manage client expectations. Champion and develop the reactive ticket process. Manage client impressions and satisfaction. Identify recurring issues and provide effective solutions. Implement the right solution the first time. Guide team members on complex escalations. Impact Areas: Improved client satisfaction and reduced churn Reduced reactive hours per user per month Reduced ticket volume and risk Increased productivity and company profitability Team development and engagement Enhanced job satisfaction and workplace culture Accountabilities Leadership, accountability, and management of the Service Desk team Execution of the Service Desk process Management of incoming support queues (portal, phone, email) Client communication and follow-up Proactive monitoring and remediation Achievement of team KPIs Ticket scheduling and management Roles and Responsibilities 1. Promote corporate culture and core values. 2. Ticket Triaging: Accurately capture and document user requests in PSA AutoTask Ensure ticket summary reflects the actual issue Assign correct type, subtype, and user for tickets Determine priority and adjust schedule as needed 3. Manage Client Expectations: Set reasonable follow-up times based on workload Communicate next steps effectively to clients 4. Ensure Client Satisfaction: Respond to calls and emails within KPI timelines Monitor ticket progress and assign resources effectively 5. Implementation: Use Datto RMM to proactively identify and resolve issues Document resolutions clearly Create SOPs in ITGlue to improve efficiency and reduce RHUM Record all network infrastructure changes related to tickets Complete end-of-day checklist 6. Leadership: Monitor ticket trends and team productivity Manage escalations with support from Senior Service Desk Specialist Develop and mentor team members Create personal development plans aligned with company goals 7. Others: Attend required service meetings Log time, expenses, and submit weekly timesheets Complete assigned quarterly goals and training Stay updated on emerging technologies Perform additional duties as assigned by management Qualifications and Education Requirements Leadership: Ability to lead a small, focused team to achieve common goals Communication: Strong verbal and written communication skills Ability to present ideas clearly and effectively Problem Solving: Proactive issue identification and resolution Analytical thinking and teamwork in problem-solving Business Ethics: Integrity, accountability, and respect in all interactions Skills and Abilities Education: Associates Degree in IT or a related field (required) Bachelor’s Degree in IT or a related field (preferred) Experience: 5+ years in IT/network troubleshooting Team management experience (3–5 people), including coaching and performance management Client-facing experience in issue resolution and expectation management Familiarity with IT tools, systems, and terminology Certifications (Preferred): Microsoft, VMware, or Cisco certifications