Service Desk Specialist

Job Description: You will be responsible for Service Desk Management in both permanent and contract roles across PAN India. Your key responsibilities will include: - Providing first line support and technical assistance to end users - Handling incidents, service requests, and escalations in a timely manner - Logging all issues and resolutions accurately in the ticketing system - Troubleshooting hardware and software problems - Collaborating with other IT teams to ensure effective resolution of technical issues To qualify for this role, you should have: - 4 to 10 years of experience in Service Desk Management - Strong communication and customer service skills - Proficiency in using ticketing systems and ITIL processes If interested, please send your resumes to apply for this position.,