Service Desk Specialist

You are seeking a skilled DevOps Service Desk Specialist to join a German client's global DevOps team. As a DevOps Service Desk Specialist, your responsibilities will include managing service desk operations, system monitoring, troubleshooting, and supporting automation workflows to ensure operational stability and excellence for enterprise IT projects. You will provide 24/7 support for critical application environments in the automotive industry. **Responsibilities:** - Incident Management: Monitor and respond to tickets raised by the DevOps team or end-users. - Support users with prepared troubleshooting. Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports. - Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues. - Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions. - On-Call Duty: Staffing of a 24/7 on-call service, handling incidents outside normal office hours, escalation to and coordination with the onsite team, customers, and 3rd parties where necessary. - Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure). **Requirements:** - Technical experience in Java Enterprise environment as a developer or DevOps specialist. - Familiarity with DevOps principles and ticketing tools like ServiceNow. - Strong analytical, communication, and organizational abilities. Easy to work with. - Strong problem-solving, communication, and ability to work in a fast-paced 24/7 environment. - Optional: Experience with the relevant business domain (Automotive industry). Familiarity with IT process frameworks SCRUM, ITIL. You should have at least 3+ years of experience.,