Everon HR Solutions logo

Service Desk Specialist

2 years

6 Lacs

hyderābād

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

service resolve software network erp code automate configuration support content security training regulations communication writing iot certifications itil

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description:

  • Provide front-line technical assistance to internal and external users.
  • Log, prioritize, and resolve service requests and incidents.
  • Diagnose and fix hardware, software, and network issues.
  • Assist with software and hardware setup and troubleshooting.
  • Manage user accounts and access permissions.
  • Maintain records and a knowledge base for issue resolution.
  • Parametrize and customize internal business software (e.g., ERP systems).
  • Write low-code apps to automate business processes.
  • Maintain intranet configuration and support users with content management.
  • Promote and enforce IT security policies.
  • Work with IT teams and departments to resolve complex issues.
  • Provide user training and guidance.
  • Ensure IT policies and regulations are followed.

Requirements:

  • Bachelor's degree or equivalent
  • Work experience.
  • IT support experience, including complex problem resolution.
  • Knowledge of low-code technologies (especially in the Microsoft 365 ecosystem).
  • Excellent communication skills in both writing and speaking, as demonstrated in a customer-facing role.
  • Understanding of IT security principles and experience in Entra ID and with IoT Devices is a plus.
  • Relevant certifications like CompTIA, ITIL, or Microsoft certifications are beneficial.

Job Types: Full-time, Permanent

Pay: From ₹50,000.00 per month

Experience:

  • IT support: 2 years (Required)

Work Location: In person

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