Service Desk Specialist

Service Desk Specialist

Exp- 4 to 8 years

Location- Kolkata

Immediate joiners preferred

Responsibilities

• Associate should be able to work on different application issues with Good Troubleshooting Skills.
• Should be ready to work on new technologies & tools without any tool specific restrictions/boundaries.
• Team player and ready to manage shared account model with 24*7 support (managing multiple accounts).

Required Skills

• ITIL
• ITSM
• International Voice Experience
• Technical support
• Excellent communication skills
• Voice Support Experience
• L1 Technical support experience for retail domain
• Hands on experience of Service Now ticketing tool & Active directory will be an added advantage
• Chat Support experience
• Should be familiar with remote support for end users
• Ready to work in a 24*7 environment
• Comfortable with Rotational shifts & Rotational WO
• Minimum 2.5 years commitment to work with project
• Clearing Customer Evaluation is a must to work for the project