* Bachelors degree in information technology, Computer Science, or a related field (or equivalent experience). * 1-2 Years of experience in a technical support role is must. * Strong problem-solving skills and the ability to troubleshoot technical issues independently. * Excellent communication and interpersonal skills, with a customer-focused mindset. * Familiarity with ITIL principles and service desk best practices is a plus. * Willingness to work in a dynamic and fast-paced environment, with the ability to adapt to changing priorities and deadlines. Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote