Service Desk Specialist

Service Desk

Service Desk

Location: Mumbai

Experience: 4 years to 8years

Must Have:

• Basic troubleshooting of Windows/Mac operating systems
• Understanding of networking basics (DNS, DHCP, TCP/IP)
• Experience with ticketing systems like Service Now (SNOW)
• Knowledge of Active Directory and user account management
• Familiarity with remote desktop tools
• Office 365/Google Workspace support
• Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills.
• Willingness to work in any shifts including night shifts.
• Accountable to answer customer requests and assisting customer either by email/chat or over the phone.
• Should be flexible for voice support.
• Ability to understand customer issue and troubleshoot to resolve it as an FCR.
• Must be a strong cross-team collaborator.
• Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment.
• Basic knowledge about Systems, backup and Network.
• Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's.

15 years of Full time Education