Service Desk Specialist

Role & responsibilities

1. 1+ years of previous experience in IT helpdesk (Voice) 

2. Excellent communications skills (verbal and written) 

3. Knowledge on ITIL Framework and Terminologies 

4. Knowledge on Windows, Mac operating systems & VDI environments 

5. Demonstrated problem solving capabilities 

6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 

7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 

8. Self-motivated achiever who gains satisfaction from providing excellent customer service 

9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 

10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 

11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 

12. Excellent organizational skills

Preferred candidate profile

Looking for the candidates who has min of 1 year of experience in IT Service Desk and who can join us immediately.